FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My Pet Hair Eraser™ has no power. What should I do? Answer: The first thing to check is to make sure the cord is plugged into a functioning outlet. Maybe try another outlet or plug something else into the outlet to make sure it is working. Your machine will need to be in the off position while charging. If the machine was left in the on position, it will not charge. Make sure the dirt cup is securely placed into the machine. Test this by pressing down on the machine to ensure the dirt cup is in place. Check to see if the charger is warm at the outlet after being plugged in for several minutes. If it is not warm, a new charger will be needed. To order, give us a call at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m., ET. If the charger is warm, please contact BISSELL Consumer Services by phone or email us at: http://www.bissell.com/support/contact-us/email-us/. The red indicator light will turn from red to green when it is fully charged. It may take up to 24 hours of continuous charging for the light to turn green. Decreased operating time may indicate the battery has built up a charging resistance. To recharge, first completely exhaust the battery, recharge it completely, then exhaust it again before recharging for a second time. This may need to be done more than once.