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Why does my Pet Hair Eraser® have low or no suction to the upholstery hose?

Use the following steps if your Pet Hair Eraser® has no or low suction to the upholstery hose:
  • The suction knob must be fully turned towards the "hose/tool suction" position to activate strong suction at the hose/wand.

diverter knob
  • If there is still no/low suction to your hose, remove the dirt tank to check the suction strength at the motor duct. Remove the dirt tank by pressing the tank release button on the handle of the tank and lifting the tank from the machine.Turn your vacuum on and feel for suction strength at the oval motor duct. If suction is weak, please contact us.

motor duct
  • With the dirt tank still removed, check for clogs in the suction channels.Turn the dirt tank around to check the rectangle opening on the back. Also check the corresponding opening that it connects to on the base of the machine (there should be a rubber gasket surrounding this opening). If one or both channels are clogged, clear the clog.
suction channel tank suction channel body
  • The dirt tank should be empty and the pre and post-motor filters should be clean. Over a trash bin, press the tank empty button. If necessary, remove the separator from the dirt tank and wash under warm water. The pieces should be completely dry before reassembly.  
  • The pre-motor filters are located in the top of the dirt tank. To access the filters, pull the tab on the front of the dirt tank handle. If necessary, wash both filters under warm water and allow to completely dry before reassembly.

Premotor filters
  • The post-motor filter is located on the body of the machine where the dirt tank sits. To remove, lift up on the pull tab and twist the filter counter-clockwise to the unlock position. DO NOT wash this filter with water. It can be cleaned by tapping it on the side of a trash bin to remove the excess debris. 
NOTE: one or more of your filters may need to be replaced.

Postmotor filters Postmotor filter remove
  • If any filters were removed, replace them, reattach the dirt tank, and test for suction.
  • If there is still no/low suction to your hose, there may be a clog in your hose or wand.
  • To remove the entire hose, lift up on the clear tab to release the clear elbow portion of the hose. To disconnect the clear portion, firmly grasp the elbow and shift it up and pull out. Next, detach the top portion by grasping the black end connected to the handle and twisting left.
clear elbow remove clear elbow shift up

clear elbow shift out black hose remove

  • To remove the wand, press the wand release latch and lift it out of the unit.

wand release latch
  • Run a broomstick through the hose and wand to clear any clogs. Also inspect the hose for cuts, cracks, or tears. If cracks etc. are found, a new hose needs to be ordered.
  • Once clear, reinsert the handle/wand back into place and reattach the top portion of the hose followed by the clear bottom portion. Test for suction.

If your hose still has no/low suction, please contact us. A representative will be happy to assist you.

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