FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My Steam Mop is leaking water between the water tank and the filter. How can I correct this? Answer: Make sure the thin black o-ring is between the insert and the tank, and the cap is tightly closed. Check the tank and cap insert for damage. If needed, a replacement cap insert assembly can be ordered from BISSELL Consumer Services either online or by calling 1-800-237-7691 Monday through Friday from 8 A.M. to 10 P.M. or Saturdays from 9 A.M. to 8 P.M. ET. Make sure the tank is securely pushed onto unit. Check the filter for cracks or damage. Replace filter if needed. If you require additional assistance, please call BISSELL Consumer Services at 1-800-237-7691 Monday through Friday from 8 A.M. to 10 P.M. or Saturdays from 9 A.M. to 8 P.M. ET. Related Questions How do I use my Steam Mop to sanitize my floor? My Steam Shot™ is spraying water only or steam and water. What should I do? Why doesn't my machine heat up? The mop pads will not stay on my Lift-Off ® Steam Mop foot. What can I do?