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Why won't the brush roll on my AirRam turn?

Use the following steps if your AirRam brush roll won't turn:

NOTE: If the brush roll jams during use, the machine will shut down and red lights will illuminate on the battery. 
  • Separate the stick handle from the foot of the machine by pressing on the black button located on the bottom back of the stick handle and pulling up. 
  • Remove the battery, remove the dirt bin, and turn the foot of the machine over. 

remove battery remove dirt bin

  • To remove the brush roll, press the black button located on the side of the foot.
  • While still pressing the button, slide your other hand through the oval opening and under the brush roll. Push up on the brush roll to pop it out.

remove brush roll

  • Clear any obstructions and debris from the brush roll and brush roll area.
  • Grasp the center of the brush roll and spin the L-shaped tab at the end of the brush roll. It should spin freely. If not, a new brush roll needs to be ordered.
  • To replace the brush roll, first angle the geared end into place.

NOTE: if the geared end is not aligned, the brush roll will not fit correctly.

angle brush roll

  • Then, while pushing on the black button lower the brush roll and firmly push it back into place until it clicks. 

reinsert brush roll

  • Reattach the foot to the stick handle, replace the battery, reinsert the dirt bin, and turn the machine on.

If your brush roll still won’t turn, please contact us. A representative will be happy to assist you. 

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