If you experience an issue with your Brush Roll, there are a few troubleshooting steps you can take. We’ll go over them for you in this video:

• Your Brush Roll has an ON/OFF Button right under the Power Button, giving you control of the Brush Roll. The Brush Roll will automatically turn on when your Adapt Ion is turned on in the stick vacuum mode. However, the Brush Roll will automatically shut off if there’s too much debris on it. A solid red light will alert you of the problem
• To take care of this, turn OFF your Adapt Ion
• Then press the vacuum foot release button to remove it from the vacuum
• Turn the foot over and find the Brush Roll Cover Tab. Use a coin to turn the tab counter-clockwise and unlock the Brush Roll
• Then lift the tab out
• Pull the Brush Roll out of the window area
• Clear debris from the brush ends, around the brush roll, and where it connects to the foot
• Put clean Brush Roll back into the foot. Insert bottom end of cover tab first, then use the coin to lock into place
• Replace the vacuum body into the foot

Your brush is now cleared and ready to roll again!