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No Power | How to Videos | Multi Reach™

The following tips may help if you find our Multi Reach™ has no power or doesn’t seem to be charging:

  • While unplugged, run your hands down the entire length of the charger cord for any rips or punctures
  • Inspect the prongs on the charger for any damage as well. If the charger needs to be replaced, please visit our website
  • Check to make sure the proper charger is being used. Do not use any other charger
  • If you have trouble charging the machine, try testing a different outlet in your home with a small device such as a cell phone charger
  • If you see 4 solid red lights, this indicates the brush roll has jammed.  Refer to removing and cleaning brush video
  • If you see 1 flashing or 4 depleting red lights, your charger may have developed a fault and needs to be replaced.
  • If you see no lights illuminate while charging, check the power to the outlet, or your battery may have developed a fault and needs to be replaced

Replacement parts are located on We hope you found these tips useful and can get back to cleaning.

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