If your JetScrub Pet shuts off automatically while you’re cleaning, these steps will help you fix the issue.
- Make sure the machine is plugged in.
- If it is plugged in and the LED lights are not on, follow the steps in our “No Power” video.
- If the lights do turn on, recline the machine and choose a cleaning mode to see if the machine turns off again.
- If it does, unplug your machine Insert a screwdriver or similar object into the hole just below the top of the Quick Release Cord Wrap and remove the top of the handle.
- Reinsert the top of the handle so it clicks into place.
- Plug machine in and check for power.
- If your machine turns off automatically again, unplug your machine and remove the nozzle.
- Remove the brush roll and check for hair wrap and debris around the brush roll and its ends
- Hold the tab on the brush roll and spin the other end.
- If the brush doesn’t spin a replacement can be ordered on BISSELL.com
- Check the drive gear where the brush roll goes into the foot of the machine and remove any debris that may be wrapped in that area.
- Turn the gear by hand to see if it spins.
- If it doesn’t, contact our Consumer Care team.
- Reinstall the brush roll and the nozzle.
- Plug the machine in, recline it and pick a cleaning mode to test that the machine turns on and stays on.
- If it doesn’t reach out to our Consumer Care team.
Great!
We're glad you can get back to cleaning! Should you need any additional support, please review one of the related articles below or head back to support.bissell.com.