Shipping & Handling
BISSELL is here for you and we are working hard to serve you while keeping our teams safe and healthy during this challenging time.
Due to high demand and the observance of social distancing at our distribution centers our shipping timeframe has changed. Rest assured we are working on delivering your order as soon as possible. Please see our updated shipping timeframes and questions below. Current wait times for calls are running longer than usual. Thanks for your patience and understanding. Stay well and thanks for choosing BISSELL.
Currently orders may take up to 10 business days to be delivered. Parts may take 15 business days to be delivered.
Exceptions: CrossWave Cordless Max - May take up to 3 weeks to be delivered.
1. How much does shipping cost?
We offer free standard shipping on all orders over $40 on bissell.com! No coupon code is needed.
Here are rates for other order amounts, and shipping methods:
COVID-19 Update: Expedited shipping is currently unavailable
|Order Amount||Standard Shipping||Expedited Shipping|
|Up to $4.99||$3.95||$8.99|
|$5 - $19.99||$5.95||$14.99|
|$20 - $39.99||$7.95||$14.99|
|$40 - $99.99||FREE!||$14.99|
|$100 - $229.99||FREE!||$21.99|
2. When will my order arrive?
After adding items to your shopping cart, you will able to choose from two shipping options:
|Order Type||Standard Shipping||Expedited Shipping|
Up to 10 Business Days
Up to 15 Business Days
3. What are considered business days?
Business days include Monday - Friday and exclude Holidays.
Typical Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
4. When will I receive my tracking number?
Tracking numbers are sent in an email 24-48 hours after your order ships. This delay allows the shipment to be processed by the shipment carrier’s website. Your order should still arrive within the original estimated window. The email will arrive with the subject, “Your BISSELL shipping confirmation”.
You can also visit the Order Search page anytime to find the latest status of your order, including its tracking number once it has shipped.
5. Will my entire order arrive in one shipment?
Multi-item orders may require shipments from multiple warehouse locations, so you may receive some items separately. Details for each shipment will be provided by email and will be available on the Order Search page.
6. What about orders outside of the continental US?
Standard shipments to Alaska, Hawaii, Guam, Puerto Rico, American Samoa and Virgin Islands will arrive within 15 business days.
7. What about military addresses?
If you have a P.O. Box, an APO or a military address, you will need to place your order over the phone by calling BISSELL Customer Care at 1-800-237-7691 during these hours:
Monday- Friday: 8am to 10pm ET