60-Day Return and Refund Policy

BISSELL return policy is simple and convenient:

  • If you’re not completely satisfied with your purchase, return it for a replacement or full refund within 60 days of the delivery date
  • You can arrange for at-home pick-up of your return
  • Return shipping is free of charge

Return Instructions:

  • Pack all items (including all accessories and manuals) securely and include the packaging list that was sent with the order
  • For safety reasons, do NOT return any cleaning formulas; they will still be refunded
  • Attach the return address label on the outside of the package being returned
  • Take the package to an authorized FedEx ship center
  • Or, if you would like to schedule a pick-up, call the FedEx Return Program at 1-800-Go-FedEx, or 1-800-463-3339.

Refund Information:

  • When your return reaches the warehouse, it is inspected to ensure all accessories, manuals, and other components are included (except for formulas, which should not be sent for safety reasons)
  • Once all the parts have been confirmed as received, your refund will be processed. This can take up to 2 weeks, and the refund will be issued in the payment format based on the original purchase
  • If you are outside of the 60-day window for returns, please refer to the warranty policy in your user's guide