Rated 2 out of 5 by M Not What I Expected
Have a large area of tile floor in the kitchen and throughout the house. Was using the Shark Vac N Steam for many years as a very happy customer until it broke. Could not find a replacement so I went with what I thought would be the next best Vac N Steam. . .not really.
Pro: Low mop head gets under the cabinets for easier cleaning.
Con's: Must hold the trigger button on the handle the entire time. Does not clean in one pass. Need to go over an area several times to get the heavy dirt or stuck on spots gone. Seems the steam is not powerful enough or the pad does not provide a good scrubbing action.
Never had that issue with the Shark. One Pass . .lots of steam. Clean floor.
October 23, 2014
Rated 2 out of 5 by SpanielQueen NOT EXACTLY WHAT IT'S CRACKED UP TO BE
I bought this to replace my Haan simple steamer. This was a disappointment out of the box on the 1st use. I figured maybe I was expecting too much, and NO - I've had it for 4 months, and it's already broken!! (I'm not the best of housekeepers, so that thing's only been used about 20x!)
The mop prevents the vacuum cleaner from making multiple passes at standing dirt, and the wheels on the bottom of the cleaner prevent the mop surface from solid contact with the floor stain. Doesn't clean scuffs, and has difficulty with dried splatter from the slobbery dog. In other words - only good to use right after a spill.
Pros: easy to fill with water, and the floor can be "cleaned" in 1 filling!
Cons: Quite Pricey, and not much better than a swifter mop in performance
October 12, 2014
Rated 1 out of 5 by Shannon S Great Features, but it stopped working
I bought this steam cleaner model directly from Bissell. Loved it when I first used it. Vacuum worked well with steamer and left the hard wood floors looking great. Light-weight, easy of use nice, felt confident the floors were cleaned well. I have 2 labs and cleaning up after their back yard play is always a challenge. On the 3 use of this machine, I plugged it in and the steamer heated up as I saw steam out the bottom of the mop but the vacuum would not come on. I called customer service and went through all the troubleshooting with the rep on line and he gave me the nearest repair facility to take it to. (30 miles from my home). After the unit was at the repair facility for a week, they called and said they couldn't find anything wrong with it. Brought it home, it worked for 2 more times and then again on the 3rd time using, which was actually #6, the unit would not come on and the vacuum button would not light up and the unit would not work properly. I am very frustrated at the fact that I need to take it to the repair facility 30 miles from my home again and I am hesitant that I have a defective unit and they are not going to find out why it is not operating properly. Since this is the second time of this issue, I was hoping Bissell would replace the unit. I have several Bissell models, love the deep cleaning pet carpet cleaner we have and have had that unit over 2 years now. This is the 3rd product from Bissell that I have purchased, so I am very surprised this unit hasn't been as good as the others.
October 12, 2014
Rated 5 out of 5 by M Perfection
Quite simply put, this advancement was exactly what I needed for my tile floors. Tile throughout my entire new home. My normal mop and broom weren't working. After some Research I found The Symphony. I wasn't sure what to expect. I love it!!! It has helped so much. I no longer have this unclean feeling at the bottom of my feet.
The vacuum does what I need. It's not for serious, serious spills or soil. It works great for what I need and expect of a steamer vac.
The steamer works perfectly. I feel the cleanliness under my feet. Pretty important when it's all tile.
October 10, 2014
Rated 5 out of 5 by Liz Amazing! A life and time saver!
This cuts the time spent cleaning my hardwood floors down drastically!! It's very simple to use, and extremely efficient. Instead of sweeping or vacuuming and then having to repeat all over again with a steam cleaner, I can just get it all done in one great step. The vacuum is powerful and gets all kinds of debris from the front as well as the sides, and the steam release is built into the handle so as long as you're holding it, you're getting both steps. Other brands have broken or leaked water, but this is very well made and works great. I am so glad I purchased it. Cleaning the floors was always a step I would skip or put off, now I want to do them all the time! It's also compact and light, so it's easy to get the landing or stairs. No sticky residue left over, just clean, beautiful floors! I highly recommend this product, you will not be disappointed!!
September 28, 2014
Rated 5 out of 5 by PeggyKC Simply Great
I have 2 dogs and a long haired cat and I have to say that this is the best product I have bought. It takes me half the time to clean the kitchen and bathroom floors because I am vacuuming and steaming at the same time. I was a little skeptical about it but it does work. Thank you Bissell.
September 20, 2014
Rated 5 out of 5 by yadi I LOVE IT: )
With 4 kids under the age of 12 . It's the easy and fast cleaning vaccum and steam mop I ever had.
September 19, 2014
Rated 1 out of 5 by chris Bissell Symphony
I got the Bissell Symphony about a month ago the vaccum has already stopped working. The steam part works great but would not recommend it at all.
September 19, 2014