Rated 1 out of 5 by Bisselluser dead after 8 months
after 8 months of use and maybe twice a month of use my symphony vacuum/steam mop is dead. I think it is the control panel that died. I don't consider this as being reliable or worth the money I spent. I would not recommend purchasing this device. I will now see if Bissell will honor the 2 yr. warranty.
August 29, 2015
Rated 1 out of 5 by wendy3890 Doesnt get hot
I am extremely disappointed with this Bissell Symphony. It produced hardly and steam. There is no way its disinfecting if the floor isn't even warm when you are done. Takes 5-6 swipes over any stains. Very expensive machine and i expect excellent quality
August 26, 2015
Rated 1 out of 5 by Susie Very disappointed
I have purchased 2 Bissell Symphony cleaners in the last month or so due to the first one started leaking out the bottom as soon as I put water in the tank. This is only after a few uses. I purchased a second one shortly after and only after 2 uses it started doing the same thing. I do love the ease of the mopping but after trying 2 and having the same issue, I will be looking for a different product to purchase.
August 22, 2015
Rated 5 out of 5 by cleaninokc The best mop I've ever used!
I bought one in March and with 2200 square feet of tile floor, mopping in the traditional sense takes a long time. I was on the lookout for something that would speed up the process, while still cleaning my floors. To add a vacuum to it is a complete bonus! The vacuum is good for 'light dust, crumbs, or dirt' but if you have heavy vacuuming, it would be best to break out your vacuum cleaner. The steamer is excellent. I have noticed the streaks, but the streaks are caused by the wheel in the center of the cleaner leaving a 'track' mark- I am not bothered by this at all. With 4 kids living in Oklahoma City, surrounded by red dirt, this mop is amazing. I can eat off of my floors once I'm done. I'm obsessed with cleanliness- and I can feel absolutely confident that my floors are the cleanest they can get once using this machine. My machine did stop steaming a few days ago, and Bissell was very quick to walk me through troubleshooting, and ultimately sending me a new machine. I would definitely recommend this machine to someone wanting to steam and vacuum at the same time.
August 21, 2015
Rated 5 out of 5 by CleanerDad Excellent Product - needs more accessories.
As far as convenience, you cannot beat this product. Both the vacuum and mop do a much better job than their conventional methods, and they do so in a fraction of the time. I now "sweep" and mop much more often because it is so easy and quick.
I have no complaints about the product in itself. Yeah, tough stains may take a few passes with the steam, the occasional scuff mark may take a little extra elbow grease, but that is to be expected.
I do wish they had a few extra accessories. I would like a vacuum/mop head that was more narrow and where the vacuum sucked right from the tip. This would allow better cleaning of corners and tight areas, like in between the toilet and the wall. I would also like a head that was bent at 90 degrees and would allow me to also mop/steam clean the baseboards.
I definitely endorse this product and would recommend it to family and friends. In fact, I am planning on buying one for my mother for Christmas.
August 7, 2015
Rated 5 out of 5 by Shirley The Real Deal - better than expected
Very happy with the Symphony ---- saved my knees!
Easy to use on hard floors. Could not believe how well
the vac picked up loose dirt and the steam pad cleaned the
soiled hard floor exceptionally well.
Good job Bissell
July 24, 2015
Rated 5 out of 5 by PaulOinMA Bought a second one!
Bought one in April for the spring cleaning at a beach house with a lot of tiled flooring. Impressed enough that I bought a second one for home. Somewhat embarrassed at how dirty the two pads were both the first and second times I used it at home.
July 23, 2015
Rated 5 out of 5 by Wilma On my third one
I have not had a steam cleaner of any other brand so cannot compare but the Bissell does an excellent job. The vacuum action is excellent. On the con side it is a little hard to push around, definitely not for the weak person.
I had a problem with the first two not steaming. Bissell was very good in sending me new machines. I am looking forward to the last one having a long life. I use it in the kitchen and on hardwood floors.
July 17, 2015