Rated 5 out of 5 by Susi Homemaker Makes Floor Cleaning Easier
1/3 of my house is tile floors and I'm very happy so far. I can even vacuum the area rugs in my tile kitchen and hallways before I pick them up to do the rest of the floors with the steam setting. I used to have to vacuum with my regular vacuum and that was always a hassle as I had to be careful I didn't suck up the rugs. Floors dried in a snap and I could get right up the edges. It doesn't get corners very well, but then most mopping systems don't either. I purchased a second one for my daughter for Christmas. So far so good!
November 17, 2014
Rated 1 out of 5 by NotSatisfied Very little suction
We bought the Symphony when it first came out thinking it would be a great 2 in 1 vacuum. However, this is not the case as the suction is horrible and doesn't pick up everything.
November 14, 2014
Rated 1 out of 5 by j Steam quit working after 3 months --Poor quality
poor quality --steam stopped working after 3 months.
November 13, 2014
Rated 1 out of 5 by MG Very disappointed
I was very excited about the Symphony, but was disappointed after using it. It doesn't pick up dog hair very well and if you don't have it aimed right at what you want to pick up, forget it. It has no side suction either. It doesn't pick up oak leaves - just moves them around the floor. If it does pick up anything besides small particles, the tube on the side gets clogged. My old, 20 year old Rainbow vacuum still works much better than this unit. Wasn't happy with the steam cleaning the floor. The info commercials make it look so wonderful, quick and easy, but it's not. Don't waste your money. I would like my money back, but I doubt that will happen.
November 10, 2014
Rated 4 out of 5 by Michelle Good Machine
I have used my Bissell steam mop for years and loved it, but it starting leaking steam out the side (which isn't good) so I decided to buy the Symphony. My first use I really didn't care for it. I discovered you cannot use the steam and vacuum at the same time. All I got was a mess with all the dog hair that is on the floor. So now I use the vacuum first then the steam and it is working out much better and is still saving me time. The vacuum is good for small stuff so sometimes I still have to use my regular vacuum first. I really like the Symphony steam mop because it doesn't get the floor as wet as my old steam mop and dries faster. Overall, good machine and very sturdy.
November 9, 2014
Rated 5 out of 5 by icthruyou Awesome machine!
We have mostly laminate flooring in our home so I thought this would be a good fit for us. Also, I am a very busy working mom and housekeeping is not really my thing. I will admit I was a little skeptical about how well this would work. Well I have been using and I LOVE IT!!! It works great. It actually has more suction that I anticipated and works really well at getting the edges. The steam portion works really well too but I assumed it would. The only small draw back is it can't vacuum up anything that isn't pretty small.
November 2, 2014
Rated 5 out of 5 by Deborah53 Works like a charm... I love it!
After listening for 2 months to my sister's raves about how great the Symphony worked at the different homes she cleans, I went and bought one for myself. It normally takes me 2 hours to sweep, vacuum, then wash my Brazilian Cherry floors so I was anxious to see how this might improve the process. Using cleaners on the floors always left a dullness, and showed foot prints easily. So! This worked GREAT! No cleaners, just the water, the steam dried quickly and footprints were not noticeable. The vacuum feature worked great, although I did use a swifter to start due to 3 dogs. End result - VERY happy!!! Great job Bissell!!!
October 29, 2014
Rated 4 out of 5 by Chris All in one
I have many pets that leave hair, paw prints and kitty litter tracked throughout my kitchen. I was sweeping, vacuuming and mopping and was tired of it. I have had a Bissell Flip-it for years until the wet side started leaking and would no longer work. The only complaint I had was that everything went into one container and if you forgot to dump the hair and dust you ended up with mud! When it died I went back to Bissell and found the symphony. The only complaint so far that I would have would be that it does not clean edges well. I am absolutely content with my Symphony.
October 29, 2014
Rated 2 out of 5 by M Not What I Expected
Have a large area of tile floor in the kitchen and throughout the house. Was using the Shark Vac N Steam for many years as a very happy customer until it broke. Could not find a replacement so I went with what I thought would be the next best Vac N Steam. . .not really.
Pro: Low mop head gets under the cabinets for easier cleaning.
Con's: Must hold the trigger button on the handle the entire time. Does not clean in one pass. Need to go over an area several times to get the heavy dirt or stuck on spots gone. Seems the steam is not powerful enough or the pad does not provide a good scrubbing action.
Never had that issue with the Shark. One Pass . .lots of steam. Clean floor.
October 23, 2014
Rated 2 out of 5 by SpanielQueen NOT EXACTLY WHAT IT'S CRACKED UP TO BE
I bought this to replace my Haan simple steamer. This was a disappointment out of the box on the 1st use. I figured maybe I was expecting too much, and NO - I've had it for 4 months, and it's already broken!! (I'm not the best of housekeepers, so that thing's only been used about 20x!)
The mop prevents the vacuum cleaner from making multiple passes at standing dirt, and the wheels on the bottom of the cleaner prevent the mop surface from solid contact with the floor stain. Doesn't clean scuffs, and has difficulty with dried splatter from the slobbery dog. In other words - only good to use right after a spill.
Pros: easy to fill with water, and the floor can be "cleaned" in 1 filling!
Cons: Quite Pricey, and not much better than a swifter mop in performance
October 12, 2014
Rated 1 out of 5 by Shannon S Great Features, but it stopped working
I bought this steam cleaner model directly from Bissell. Loved it when I first used it. Vacuum worked well with steamer and left the hard wood floors looking great. Light-weight, easy of use nice, felt confident the floors were cleaned well. I have 2 labs and cleaning up after their back yard play is always a challenge. On the 3 use of this machine, I plugged it in and the steamer heated up as I saw steam out the bottom of the mop but the vacuum would not come on. I called customer service and went through all the troubleshooting with the rep on line and he gave me the nearest repair facility to take it to. (30 miles from my home). After the unit was at the repair facility for a week, they called and said they couldn't find anything wrong with it. Brought it home, it worked for 2 more times and then again on the 3rd time using, which was actually #6, the unit would not come on and the vacuum button would not light up and the unit would not work properly. I am very frustrated at the fact that I need to take it to the repair facility 30 miles from my home again and I am hesitant that I have a defective unit and they are not going to find out why it is not operating properly. Since this is the second time of this issue, I was hoping Bissell would replace the unit. I have several Bissell models, love the deep cleaning pet carpet cleaner we have and have had that unit over 2 years now. This is the 3rd product from Bissell that I have purchased, so I am very surprised this unit hasn't been as good as the others.
October 12, 2014
Rated 5 out of 5 by M Perfection
Quite simply put, this advancement was exactly what I needed for my tile floors. Tile throughout my entire new home. My normal mop and broom weren't working. After some Research I found The Symphony. I wasn't sure what to expect. I love it!!! It has helped so much. I no longer have this unclean feeling at the bottom of my feet.
The vacuum does what I need. It's not for serious, serious spills or soil. It works great for what I need and expect of a steamer vac.
The steamer works perfectly. I feel the cleanliness under my feet. Pretty important when it's all tile.
October 10, 2014
Rated 5 out of 5 by Liz Amazing! A life and time saver!
This cuts the time spent cleaning my hardwood floors down drastically!! It's very simple to use, and extremely efficient. Instead of sweeping or vacuuming and then having to repeat all over again with a steam cleaner, I can just get it all done in one great step. The vacuum is powerful and gets all kinds of debris from the front as well as the sides, and the steam release is built into the handle so as long as you're holding it, you're getting both steps. Other brands have broken or leaked water, but this is very well made and works great. I am so glad I purchased it. Cleaning the floors was always a step I would skip or put off, now I want to do them all the time! It's also compact and light, so it's easy to get the landing or stairs. No sticky residue left over, just clean, beautiful floors! I highly recommend this product, you will not be disappointed!!
September 28, 2014
Rated 5 out of 5 by PeggyKC Simply Great
I have 2 dogs and a long haired cat and I have to say that this is the best product I have bought. It takes me half the time to clean the kitchen and bathroom floors because I am vacuuming and steaming at the same time. I was a little skeptical about it but it does work. Thank you Bissell.
September 20, 2014
Rated 5 out of 5 by yadi I LOVE IT: )
With 4 kids under the age of 12 . It's the easy and fast cleaning vaccum and steam mop I ever had.
September 19, 2014
Rated 1 out of 5 by chris Bissell Symphony
I got the Bissell Symphony about a month ago the vaccum has already stopped working. The steam part works great but would not recommend it at all.
September 19, 2014
Rated 5 out of 5 by BoroBrown BISSELL® Symphony™ All-in-One Vacuum and Steam Mop
This product is by FAR the best thing since sliced bread. It cuts cleaning time by at least 75-80%. It is like sweeping and moping at the same time. If I could afford to do it i would buy one for all of my close friends and family.
I have been using the Symphony for a little over 5 months now, and the floors stay clean. with my elderly mother living with me and having a toddler i knew it was important to keep things extra clean, and this has helped me do just that!
If you are on the fence about this product... JUST DO IT! you won't regret it.
September 11, 2014
Rated 5 out of 5 by elpy57 This product has the best featutes
I love the SYMPONY so much I got my son & daughter one.I plan on getting my Mom one too.
September 8, 2014
Rated 5 out of 5 by DebM this thing is awesome
I just cleaned and disinfected my whole house in under an hour. It usually takes much backbreaking work of handscrubbing the tile floors before I can clean/wax with a swifter because that just moves the dirt around.
Simultaneously steaming to disinfect and vacuuming to remove released ickiness is exactly what I've been wanting to be able to do for years....
Being able to also steam/vacuum the hardwood is a huge help. If it would let me steam/vacuum the area rugs, that would wonderful :)
With 3 dogs and a cat, plus living on a small horse farm where I'm bound to drag in dust/dirt/horse hair (and etc!!)/grass clippings/and whatever after chores, the Symphony is going to save me hours and hours of cleaning time and let me do quick touchups daily so things don't get out of control with all these animals.
I bought a bottle of the pet odor disinfectant and that has seemed to make things much fresher.
It would be great if you can come up with some edging tools - or even a smaller version of this unit that would work along baseboards, but that is the only improvement I can think of and a workaround that is really no big deal.
I posted about how great it is on Facebook so all my friends (most of whom also have indoor pets and horses) will know that this may be the solution they need, too. Feel free to send me my bonus check when your sales increase, ha ha!
September 8, 2014
Rated 3 out of 5 by Zoonhobby Great product
I really loved this steam mop/vac and then it randomly stopped steaming after 5 months. Tried all the trouble shooting but it still wont work. Such a shame bc I really love this machine!
September 5, 2014
Rated 5 out of 5 by bev best ever
I loved it so much I ordered one for my son and my mother
August 30, 2014
Rated 4 out of 5 by writerwithin Half the work some of the time
My initial response was awesome. I still like how the system does two things at once. I can vacuum, steam light and/or steam heavy. When rushed the two for one is great.
I found two flaws with the machine. One, it doesn't do corners well. When steaming and actually cleaning, not getting the corners is noticeable. The machine also does not get under furniture. I wish I had a thinner attachment for the steaming and vacuuming.
The second flaw is the vacuum portion is not that strong and the mop pushes dog hair out of vacuum range when its caught behind the mop. It takes a little extra work to sometimes lift the machine to get around floating dog hair. Maybe they can add some suction to the back side. But lifting and moving it around is worth the effort.
Overall I love the idea of being able to steam clean the floors every time I vacuum. I think its a great addition to my arsenal and I'm heading back to Bissell to find more good ideas. I'm also hoping the read the reviews and also work on the flaws. I am definitely a Symphony fan.
August 25, 2014
Rated 5 out of 5 by dgivens Ingenius and Revolutionary Product
I've written about 5 product reviews in my lifetime so this product has to be unbelievably good for me to take the time and write about it. This machine is absolutely amazing to say the least. I hate walking barefoot but since using this machine my wood and tile floors feel so clean while walking on them. Humans every so often come up with ingenious products and Bissell has come up with one. Saves so much time now that i can mop and vacuum at the same time and it works as stated. You will not be disappointed. Trust me. I've also purchased one of Bissell's carpet cleaners which I must say is equally impressive. Bissell I'm a customer for life! You guys keep making great quality American products! :-D
August 23, 2014
Rated 5 out of 5 by Missc4 In LOVE with the Symphony
The Symphony is simply amazing. I own a shark steam mop and really thought I was getting my floors clean but the Symphony out cleaned the shark hands down.My floors not only look clean they feel clean. No more bleaching socks in my house. Works great on cat litter and cat hair. I have dark hard wood floors and a white cat , the symphony sucks up all that hair with ease.. I no longer feel the need to cover my hardwood floors with rugs now. I love that I can rug over the rugs and then put the mop on and I am mopping the floor. l can not stress how much I LOVE the symphony. Having a grandson who was born with HLHS has me wanting every thing super clean and I am able to feel like my house is cleaner thanks to the Symphony.
August 15, 2014
Rated 5 out of 5 by Chuck Everything they say
I saw the ad's and heard the hype and in the case of the Symphony it was all true. We have a very good stand up vac and a canister steamer and daily we would vac but to get out the steamer and set it up was a task. With the Symphony we can not only vac daily but clean as well and it does do "Everything they say"
August 8, 2014
Rated 5 out of 5 by Musicmamoo So glad we found you!
This is the most work saving product we have ever had next to an ordinary vacuum cleaner. We had a steam cleaner before that left streaks. This one does not. I don't know if it is the tile we have since it is different than before but for current use we are thrilled. Too much hair? Dog, cat or human? Run your regular vacuum first. You may find this works better.
We recommend this to anyone with tile floors.
August 4, 2014
Rated 5 out of 5 by Sandyrella Love it!
I absolutely LOVE this machine. You can vacuum and mop at the same time. It saves me a bunch of time, which I have so little of anyway. No dirty water buckets or mops. This machine was well thought out and engineered. It's simple to put together and use. It's lightweight so it's easy to handle. I would give it 10 stars if I could. Just LOVE it!
August 1, 2014
Rated 5 out of 5 by LJ333 WOW!
I just received this and I am impressed! My floors look extremely clean and it saves me time. Normally I would sweep the floor, then mop with a spray mop and it would leave residue. Then I would take out the big hunker vacuum and vacuum the rugs. With this I can do everything at once. To vacuum the rug I remove the pad and it goes pretty smooth (not as smooth as a traditional vacuum), but it works! This will definitely save me time and it looks 100 times better than before. I am very happy!
July 30, 2014
Rated 3 out of 5 by Kriss F. Sad it wasn't as good as I expected.
I just bought my first home in April and all the floors are some kind of hard surface so cleaning has became a new job. I saw the commercial and ordered it with in a few minutes of seeing how it worked and that it could cut my cleaning in half. A few days later the vacuum came I got home from work opened the box and used it but wasn't thrilled. The vacuum part is only in the middle of the cleaner so you have to go over the are a few time to make sure it gets everything. Suction not as good as a normal vacuum. Then the steam part was not bad but not as good as other products I've uses. I do not recommend vacuuming and steaming at the same time I did it separate and glad I did. If you miss something dirt or dust grass anything you can forget about it picking it up after it is wet from the steam. Vacuum first then go over it with steam trust me and it's still just one machine so you don't have to put something away and take out something else it's all still at your fingertips just switch buttons. I think if the vacuum was across the whole bottom and not just in the middle it would have been a great machine but because it's isn't I had to send it back. Good luck to you if you buy it I hope it works the way you expect it to
July 25, 2014
Rated 2 out of 5 by Eric Only works on Sealed hardwood!
This needs to be HIGHLIGHTED in sales and marketing material. I got this machine home and it wasnt until i read the manual and called cust service that i realized this could not be used on traditional hardwood flooring. Bummer!
Unfortunately i can only rate the experience and not the product.
July 24, 2014