Rated 2 out of 5 by JB Disappointed
I'm very disappointed with this product. I'll list the pros and cons of my experience...
1. Arrived quickly, within a week.
2. Easy assembly. The cloth was already in place so I didn't have to do much for the first use. I simply connected the top part of the unit to the floor tray.
3. Nice size water compartment so it seems I could potentially steam at least 2 rooms before having to fill up.
4. The cord is a nice length so I was able to use it without changing plugs in the kitchen and moving toward one of the bedrooms.
1. The first day I had the unit I wasn't able to use it because I couldn't get the the cover to the water compartment open. I actually asked 2 other ppl to help me because simply pressing the buttons on each side was not opening the unit, so I thought maybe I just didn't have enough strength in my hands. They couldn't get it open either. We didn't want to pull to hard and tear anything up. I finally had to press the buttons on the side in and use a butter knife at the top to push it open.
2. Steam doesn't appear to get very hot at all. After my other steamer passes a section of floor I can touch it and feel the warmth. With this unit, it's cold to the touch immediately after passing over a section.
3. The floor still takes minutes to dry instead of drying quickly from hot steam
4. The vacuum part doesn't seem to pick up very well by itself and is almost nonexistent when I press the steam button at the same time.
5. The steam cloth seems to get soaking wet very quickly and once this happens it appears to just push the dirt making it soggy and creating more of a mess to clean up.
6. After the above happens it seems like you're just pushing wet dirt and this starts to cause streaking on the floor. I have an off white tile in the kitchen, back of the house so this creates a bigger problem.
7. It may be just my own thoughts, but the machine is a lot louder than I thought it would be, pretty much on the same noise level as a regular vacuum.
8. The button to recline the handle and to remove the bottom plate can be easily confused causing you to remove it during cleaning.
9. The bottom plate is easily dislodged if you hit an uneven surface.
I purchased and used the distilled water like the company suggests and followed the instructions for the first use, holding the steam button to prime to machine before using. So all in all, dissatisfaction is where I landed with this.
January 28, 2015
Rated 5 out of 5 by J Wonderful
Iv ordered the whole pack including spot steamer. Iv steamed the stove, walls floors cabinets even the scentsy wax off my wall! I love! my only complaint is it's hard to push. maybe not enough wheels. I do take into consideration if it had more wheels for easy pushing, I may not be able get the gunk off my floors as fast or easy. The price is way high but I had a steam mop for five years so im hoping/ thinking this steamer mop vac with last a lot longer! Id recommend to anyone! Also buy another one for sure!
January 27, 2015
Rated 5 out of 5 by Andrea S. BEST INVESTMENT EVER
I am a boutique owner and manager with such a busy schedule, having to use a swifter duster, broom, dustpan and mop was extremely time consuming. Not to mention that dirt and debris could still be found on the floors even after I did all of the cleaning.
After much debate, I finally decided to purchase the BIssell Symphony. I had decided if I was going to spend all of that time and money, I might as well invest it in a product that can save me time.
WIthin 2 days of ordering, I received my Bissell Symphony. It was halfway put together and all I had to do was place the top into the bottom and fill the water tank for the steam mop. Seriously, it was that simple.
After plugging it in and fiddling with the buttons, I immediately understood how to use it. After previously purchasing another similar product that was so difficult to understand how to use, I was over the moon with the ease of using the Symphony.
Then I put it to the test. I vacuumed and steam mopped the entire store (2000 sq feet). During my cleaning, I never once got tired or sore from the weight. Furthermore, I could physically see how well the product was working. It absolutely amazed me.
My investment has paid off! Now I just need to convince my husband to allow me to buy another one for our own home. Whoever invented this was ingenious and has made me a very happy person and business woman!!
I'd gladly meet with a Bissell representative so that you can capture the footage of the benefits of the Symphony in a work setting such as a boutique or small store!!!
January 26, 2015
Rated 5 out of 5 by Coach Awesome Product
Love the fact that it sweeps and steams floors at the same time. I use it on my hardwood, vinyl, and tile floors. It makes the floors shine without using chemicals.
January 17, 2015
Rated 5 out of 5 by Buster34 Quick, easy
I received as a gift, and what a gift! Having disabilities, my floors were washed every month or so. With a small indoor dog, there were always paw prints, or drool drops since I couldn't clean the floors enough to keep up.
Now, vacuuming and steaming together keeps them shiny! The vacuum picked up all the loose needles from the Christmas tree, which other vacuums didn't do.
The small steamer has come in handy as well. Its truly been great having this!
My dog isn't running now when I clean. He likes to watch, the noise doesn't frighten him or bother his hearing.
January 11, 2015
Rated 5 out of 5 by Mary.M WA. Mary m.was.
I'm 60 and disabled,got your Bissell Symphony and I can say it helped me clean my home without someone having to help.It does everything it says it does.I own a Shark Vac. Plus their steam mop and this product does a bare foot job.Thank you Bissell for helping me to do the job by myself.
January 11, 2015
Rated 1 out of 5 by Mar11 So dissapointed
I cannot express to you how disappointed I am with this product. I was looking forward to having a steam mop and vacuum in one. I was in the market to replace a steam mop that I had been satisfied with but had run out of life, so when I saw this advertised at (Local large-chain store), it sounded so convincing.
NOT happy at all.
It is a struggle to push, and smears dust and dirt into the edges of the floor. I'd give anything to be able to trade it for just a vacuum OR steam mop. How do you return something that you've already used though. Stores don't let you.
I feel like I just threw away my money, and that makes me very sad and angry.
January 2, 2015
Rated 5 out of 5 by peggyscc Awesome steamer
I got this for Christmas, I absolutely LOVE it!!! I show it off when I can. It make cleaning the house a quick and easy task. This is a new house (bought a year ago) and I haven't been able to keep the floors clean. The dirt and dust from the gravel gets tracked in. I used this the first time, very easy to get set up and use. It cleaned these floors 10x better than a mop and my other powerful steamer. It dries as super fast and cleans really well!!
January 1, 2015
Rated 5 out of 5 by islandmommy80 Amazed Me!
I'm a sceptic of the worst kind. I'm also a bargain shopper, and I hate spending big money for gadgets. Fortunately I have a friend who purchased the Symphony, and like a nice friend, she let me borrow it. I thought, no way this is going to work on my nasty, three kids and one dirty dog, floors. Look, if this works on my kitchen floors, it is sure going to work on yours. I mean, if you are walking around in greasy boots, you may have a problem, but It got off honey that had dried and sticky spots with who knows what stuck in them. Not to mention the oatmeal flakes and golden retriever hair. I doubted before but now I know, I am going to buy one of these!! and soon!!
December 31, 2014
Rated 5 out of 5 by Nisca55 Does what it says.....
They had to try this as soon as they got it home and they just love it!! I mentioned it had 2 in 1 deal & no need for so many other cleaning devices now. Happy cleaning to all!
December 31, 2014
Rated 5 out of 5 by BILLREDDINGCT. WELL MADE
1 LIKED IT SO MUCH I BOUGHT 1-EA FOR MY DAUGHTER & SON FOR CHRISTMAS.
December 29, 2014
Rated 5 out of 5 by GSDKatie2014 works great. highly recommended.
if you have pets, this all-in-one vacumm is a must. It works on all floors and cut my cleaning time in half.
December 28, 2014
Rated 1 out of 5 by dee disappointed
I bought this Bissell Symphony when my Shark Vac then Steam broke after several years use and it is no longer made. The vacuum feature works as along as you go right over the dirt. The suction area is small and the strength of suction is weak. The refuse collecting bin is too small. I have to vacuum a couple of times or use a broom for larger pieces (like lint after folding clothes). I do like and appreciate the steam feature an it does steam as promised. I definitely would not recommend this product to others.
December 26, 2014
Rated 1 out of 5 by Mama of 4 Worked awesome for about 10 min
I was so excited to try out my new Bissel Symphony on my wood floors. It was working great for about 10 minutes then just stopped working. I'm so disappointed and with 4 kids running around I need something that actually works! I'll be looking for something else.
December 25, 2014
Rated 5 out of 5 by NANCY "I LOVE IT"
i JUST GOT MY SYMPHONY AND i ABSOLUTELY LOVE IT. iT SAVES ME SO MUCH TIME VACUMING AND MOPING MY WOOD AND TILE FLOORS. JUST ONCE OVER AND EVERYTHING IS CLEAN AND SPARKLING. THANK YOU FOR MAKING THIS WONDERFUL PRODUCT.
December 20, 2014
Rated 5 out of 5 by BrandliC Great product my wife loves it
it works great on our floors. Love that we don't have to sweep first.
December 20, 2014
Rated 1 out of 5 by JD unstatisfied
I got the Bissell symphony when we moved to our new home as a gift. It doesn't vacuum and when I tried to use the steam mop it just leaks every where. This product has left me with more of a mess than when I started.
December 19, 2014
Rated 5 out of 5 by Wife/maid An end to back breaking cleaning
This is the first review I've ever written. But I can't go without saying this...
We've been in our new home for 2 months. Most of our square footage is in ceramic tile. We were using our vacuum and then our wet mops to clean the tile. Back breaking to say the least!
Yesterday I used the Bissell Symphony on the ceramic tile. I used the vacuum and low steam settings and I'm truly impressed with this machine. The tile came out clean and beautiful and best of all, it didn't wipe me out cleaning it.
I had my doubts but they are gone, gone, gone. So is the dirt on my beautiful tile! Thank you Bissell.
December 15, 2014
Rated 5 out of 5 by Britie27 A multi-pet owner's dream
I absolutely love my Bissell Symphony! I have 2 cats and a dog, all of which shed like crazy! The main area of our house is dark laminate wood floors which show paw prints and fur terribly! First off, the vacuum on this is amazing. It sucks up everything, even the pet hair up against the baseboards and in the corners! The steamer is also awesome! I think the high setting is best and the scrubbing pad definitely works best, but both are good! I was using a swiffer sweeper before receiving the symphony as an early Christmas present and the cleanliness difference is incredible! When I'm finished using the symphony the floors feel so much cleaner! The steamer heats up very fast as well which is great! I highly recommend this product! You will not be disappointed.
December 13, 2014
Rated 1 out of 5 by Delilah Horrible! Waste of money
I bought this since we recently put in hardwood and even for minor simple pick ups it doesn't work. This picks up nothing from the floor, the steam release is connected to the handle so you can't vaccuum without steam.
The steam is also horrible. My son spilt juice so I wiped it and tried to steam to avert stickyness. This just spread the issue.
Wish I could get a refund for junk that will be in the garbage.
December 9, 2014
Rated 5 out of 5 by Orchid648 Great product
I've been using the another steamer and really love it but I had to vacuum before using. The Symphony does all that was advertised. It's a great product...lightweight, easy to use, does a great job. Now that I don't have to drag out the vacuum before steaming I know I'll clean the tile floors more often. If there are any cons...compared to my other steamer, the cord is slightly shorter and it doesn't get as far under some furniture because of the dust canister but that is only a minor drawback.
December 6, 2014
Rated 5 out of 5 by Tomcat555 A must have if you love barefoot clean floors!!!
I am extremely happy with this product so far. Purchased for my wife who has difficulty with traditional methods, due to disability. The first time we used it, we were amazed at how much dirt and buildup it removed from our tile floors. The only negative, If you can call it that, was that we had to wash the mop heads twice to remove the filth on them! Our floors now look and feel better than when we moved in!!!!
December 3, 2014
Rated 5 out of 5 by Sonny Works wonders!!!
Had a roomba for 4 years that worked great on our hard wood but I still had to mop. We then got two Corgis and the shedding rendered roomba's sweeping abilities useless. I purchased the symphony and now I get the 'sweeping' roomba used to do and the 'mopping' I would have done anyway, done at the same time. I also can vacuum the rugs and stairs with ease by simply removing the pad tray. We are buying one for my mother this Christmas. If you have hard floors you should also have a Symphony !!!
December 2, 2014
Rated 5 out of 5 by MacPack Loving my Symphony
As the owner of two yellow labs, I find myself cleaning my floors a lot! I can't say enough about my new Symphony Steam Mop. It heats up quickly; I love the length of the cord, as it minimizes the need to switch plugs often; it is sturdy and stays upright if switching plugs. It never leaves streaks on the floor, and the floors dry quickly. I use the scent disks, and must say that I love that feature. The scent disks add a pleasant smell, but not overwhelming by any means. I have recommended the Symphony to many people already, and will continue to do so! I can't say enough about it, and sadly, it makes cleaning the floors almost fun!! Happy Steaming!!
December 1, 2014
Rated 4 out of 5 by Sarahling The steam works good
I was waiting for a product that does vacuum and steam cleaning. At first the weight was too heavy to push. The more I use it the weight seems lighter. The big problem is the vacuum cup keeps falling off and it doesn't vacuum the corners very well. Not enough vacuum for cat litter near corners. Overall I like it and won't return it.
November 28, 2014
Rated 4 out of 5 by tumble weed tumble weed
Love, love the Bissell Symphony, combines two job into one. I have two large dogs and experience "tumble weed" rolling across my floors, plus wet/dusty paws. I zip over the floors with Symphony and job done. Only problem I have is attaching the pad to machine...and keeping it attached. If I would have designed machine, I would made steam button instead of the whole bottom of handle, difficult to use the vacuum only without griping the steam control, but with that said, wouldn't trade it.
November 25, 2014
Rated 1 out of 5 by vbrearley Lasted a couple months.........
The general idea is amazing, however mine only worked about 2 months and the steamer quit functioning. I went online to send a complaint and the everytime I filled in the form it said my email was incompatible . I loved it when it worked, but if it is only going to work a couple months, I cannot give a good review. Thankfully my Shark was still tucked away in the closet, and it has yet to let me down.
November 25, 2014
Rated 5 out of 5 by Susi Homemaker Makes Floor Cleaning Easier
1/3 of my house is tile floors and I'm very happy so far. I can even vacuum the area rugs in my tile kitchen and hallways before I pick them up to do the rest of the floors with the steam setting. I used to have to vacuum with my regular vacuum and that was always a hassle as I had to be careful I didn't suck up the rugs. Floors dried in a snap and I could get right up the edges. It doesn't get corners very well, but then most mopping systems don't either. I purchased a second one for my daughter for Christmas. So far so good!
November 17, 2014
Rated 1 out of 5 by NotSatisfied Very little suction
We bought the Symphony when it first came out thinking it would be a great 2 in 1 vacuum. However, this is not the case as the suction is horrible and doesn't pick up everything.
November 14, 2014
Rated 1 out of 5 by j Steam quit working after 3 months --Poor quality
poor quality --steam stopped working after 3 months.
November 13, 2014