Rated 2 out of 5 by Lins1980 Ok product. Does not replace vacuum or regular steam mop
As a mom with two young kiddies at home I was super excited about this product. The idea of vacuuming and mopping at the same time sounded incredible to me ( maybe too good to be true ... ).
The unit does an OK job of picking up debris as I mop + vacuum at the same time. I find as the mop gets more and more wet, it tends to simply push around debris and I end up with clumps of wet fluff/dust/sand debris. I have used this unit approx 7 times now and each time I have had to go over the floors a second time after using the unit with my traditional vacuum.
In addition to the unit not performing as well as I thought it would, I find the water tank incredibly hard to open. I have had to resort to using a butter knife to help pry open the tank each time I fill it with water. I assumed that after a bit of use it would loosen up but this has not happened as of yet. I also don't love the fact that I can't seem to empty out the tank and let it dry after each use. I may have missed something (instructions are only so-so) but there does not seem to be any way to open the water tank and empty excess water.
Overall, I would recommend this unit only IF you were hoping to find a product to use in between real cleans. As a quick clean up after dinners / mid week when busy it is ok. It is not good enough to be your only method of cleaning floors. I would also recommend it if purchasing it on sale -- not quite worth the cost in my opinion.
March 21, 2015
Rated 5 out of 5 by Colorado Grandma Spring Cleaning
Just used my Symphony for the first time today. Five stars aren't enough! It cleaned very well, and it is so easy since I don't have to sweep first. I know my floors are much cleaner using steam than with any bottled cleaner. Loving my Symphony!
March 20, 2015
Rated 5 out of 5 by IreneNeatFreak Regular Usage with home chores
This product was last years b-day gift and I have used it regularly since then. When I noticed that its not functioning as usual, I imagined the floor will never be as clean again if I have to use other equipment. The steam was not delivering on floor for there was not a streak (dry). Then I discovered the pad tray was falling apart where it was cracking. I attempted to use duct tape to cover the cracks but it was still not functioning correctly. I called for a replacement and will be shipped in 7 days. I'm assuming they will send exact replacement. I hope the plastic material will be reconfigured for a better sturdy one that can take on heat. I hope I won't have to call in a year or so for another replacement. OVERALL "I'M FULLY SATISFIED AND I CAN'T LIVE WITHOUT IT :-)".
March 19, 2015
Rated 4 out of 5 by A.C. Loved this Product and Bissell Customer Care!
I absolutely loved my Bissell Symphony! I used it everyday like crazy and the only reason I did not give 5 stars is because I had an issue with my machine but I contacted Bissell Customer Care and told them about my problem and they responded very quick and gave excellent service! I would recommend any of their products just based on the fact that if anything goes wrong they got your back :D...and they don't make you feel like you've done something wrong like other companies tend to do. Thank you Bissell customer care, you are awesome!!
March 19, 2015
Rated 3 out of 5 by tbluhp Dose not clean up dirt from floors
Dose not clean floors but I do like how it vacuum and mops at same time! This product when I steam mop the floor after 1 day I do a white paper towel test and the towel still picks up the dirt it should be clean during the white towel test.
March 19, 2015
Rated 3 out of 5 by Olivia007 When you use the steam to clean machine emits strong smelly ODOR
I have had the bissell symphony for over 1 month and since day one when I use the steam clean to do my tile a smell comes out of the cleaner that is AWFUL. EVERYTIME. I HAVE DONE EVERYTHING I CAN . But it still smells like fish and rubber burning. Then the pads have a horrible smell to them. I called customer service and they said they never heard of any such complaints. Anyone else out there have this issue and if so what did you do. I use distilled water like I was told then I wash the filter. Wash the pads but nothing seems to help. If I use the suction vacumm only to pick up debris it has no smell. What gives?
March 18, 2015
Rated 1 out of 5 by Nico Cannot open water lid
Was very excited to test the product, only to get stopped in our tracks - the water container do not want to open. Really! I will try and search for a solution.
March 15, 2015
Rated 3 out of 5 by EliC Not totally loving it
I opened the box 2weeks after receiving it, the cup was missing from the box. I love the vacuum its powerful and vacuums everything in its path. The steam mop on the other hand does not clean the floor as I excepted
After using the steam mop on the kitchen floor, for my own curiousity I wiped the floor with a damp towel and to my shock the floor was still dirty. I feel like I still have to use my regular mop after using the steam mop.
I love the idea behind this product .
March 15, 2015
Rated 5 out of 5 by T Money Steam Mop
I used my steamer for the first time and I Love it
March 14, 2015
Rated 5 out of 5 by LM2 simple cleaning
I just received the Bissell Symphony yesterday. I love it. I have mostly hard surface floors and it works great. It is fast and easy. I had another name brand steam cleaner and it broke. I will recommend this product to anyone
March 13, 2015
Rated 4 out of 5 by Tnotman Disposable pads and tray doin't seem to work well together
I just purchased my Bissell Symphony at a local store. I had a shark. I do like that it vacuums and steams at the same time. My one complaint I received free disposable Swiffer pads with my unit. These do not seem to stay in place as you mop and soon come off the unit. The foot pad to attach and release the tray seems to be in the way of a secured pad for the disposables. I like the idea of the disposables, but seems to need a better product design with Bissell and Swiffer.
March 13, 2015
Rated 5 out of 5 by Carolina Escobar Excellent mop and vacuum
I love my new toy is great now i clean in less time i vacuum and mopping at the same time and my floor is always clean but i would like to know if Bissell has a detergent to put it inside of the steam mop. I usually used mistolin but i want to know if you have something similar
March 12, 2015
Rated 3 out of 5 by Marlene Very loud
I purchased this product a couple months ago and couldn't wait to use it! We have 2 dogs and 2 small children so this was going to be a life saver for me! However, I turned it on and it was REALLY loud! Yes, the suction is great, however it is almost unbearable to turn on without ear protection.
March 7, 2015
Rated 4 out of 5 by Jane4937 I just realized that the black wheels leave black scuff marks
I absolutely love washing my kitchen floor now with Bissell steam mop but just realized that the black wheels are leaving black scuff marks on my white linoleum floor. I thought at first it was my boots but while I was steaming the floor I saw that it was the cleaner itself. The worst part is, I cannot remove the scuff marks with the steam cleaner....in fact I cannot find anything that removes the scuff marks. So I have a really clean floor with black lines throughout. I will likely try wrapping the wheels with duck tape before I use again. Has anyone else complained about this? Am I doing something wrong?
March 5, 2015
Rated 4 out of 5 by QueenQuinoa Pads stink. So room stinks when done.
So, what am I doing wrong? My floors are acid stained concrete floors. What can I use to deodorize?
March 2, 2015
Rated 5 out of 5 by CockerLover Really clean without chemicals that cover more than dirt.
As a pet owner I do advise cleaning with nothing but water, steam and the occasional vinegar wash. Most people are having problems with the machine sticking and staggering on the floor. That is because of the products used before the Symphony left a film. They might dry clear and shiny but once wet they resume their form from the bottle. You have to completly remove them for 2 reasons. First to really clean the floor and number 2 when these products get wet they are a sticky trap for dirt, hair and pet "stuff". You will know the chemicals are all gone when a white cloth dipped in water comes back clean. Try it. Cleaning is actually easier if you are not fighting a chemical.
March 2, 2015
Rated 5 out of 5 by Hoss Great Product
We've had the Bissell Smyphony All N One for about 1 month. Really love the way it pick up dirt and pet hair and keeps it dry while vacuuming and using steam at same time. It's the best unit ever made for hard floors. Does the best job ever.
March 1, 2015
Rated 3 out of 5 by Yuli Suction doesn't work well
the product is good as far as steaming goes, the vacuum part works very poorly. I had to purchase another vacuum cleaner to be able to properly vacuum carpets. The suction does work well on non carpeted floors. Don't feel it was worth the $. Disappointed that I had to buy an additional vacuum.
February 27, 2015
Rated 5 out of 5 by Rita AWESOME
My daughter bought me the Bissell Symphony all in one vacuum and steam mop 2 weeks ago...and it is amazing I have tried it about the whole 2 weeks.. I have read reviews that were not so good... but I'm sure there is something wrong for 1 said it was hard to push, if your vacuuming a rug or carpet going against the nap of the carpet will cause it to be hard to push. mine did that until I realized to go the other way(with the nap) also read it didn't steam. mine steams and vacs at the same time and is great no messes at all. also I have steamed carpet with no problem and was able to walk on it right away. as well as steaming a bathroom floor,kitchen floor tiled and it did a great job even on my wood laminate floors hallway living room,dining room, I just can not say enough for this steam and vac ...I am totally blown away at how it works. I clean almost daily because of 2 dogs and because I'm a clean oholic. I would recommend this to anyone ,if you have any problem just call them they will walk you through it as they did me, all I can say is Bissell Keep up the good work I for 1 am a very satisfied customer and if my daughter wants to buy me anything else from Bissell I will tell her go for it.
February 26, 2015
Rated 2 out of 5 by cinderella pretty good
I'm going green, no chemicals , so I purchased this steam mop. It does good on a smooth floor, but if the floor has any little design or texture to it , then it will not clean in those little creavasages. I wish it had a scrubbing attachment to go on it. Then it would probably work. I fell like it was not worth the money, but I can not return it. My 60 days was up and I replaced one of my floors, with the textured floor. And you can not vacuum carpet.
February 26, 2015
Rated 5 out of 5 by Renea0402 Great Product!
Received this yesterday couldn't wait to try it, and I was not disappointed! It was shipped free within two days of my order. I was surprised how light weight the Symphony is while unpacking it. Easy to put the mop head on, clicks in place. Instructions for priming the first steam use are right on the side of the machine. The little hatch that opens to allow you to fill the water reservoir was hard to open at first, it was vacuumed sealed. After priming the filter I was ready to go, cleaned and vacuumed my kitchen floor all at the same time. We have dogs, it picked up dog hair no problem, I can even vacuum over the rugs without tearing them up, for a smaller machine it has good pick up power. Keeping the filter clean is a must to keep that suction power, so I cleaned it after each use and then washed the filter when I was completely done with the machine. The Symphony will be a big time saver for me, glad I purchased it!
February 21, 2015
Rated 5 out of 5 by lls love it
This steam mop works great. has great suction. It makes a two step process of vacuuming and mopping into one easy step. I own my own cleaning business and it works great on a variety of floor types. Was a great purchase.
February 20, 2015
Rated 2 out of 5 by Mom of 2 Not worth the money
I was excited about the Symphony and researched it prior to buying it about two months ago. It does not work as well as I hoped. I have uneven stone tile in my kitchen and hard wood around the rest of my house. The vacuum actually works well, but not the steamer. It doesn't even budge dried on food or anything like that and has a hard time getting the stone fully clean. It leaves streaks all over the hard wood floors making them look less clean than when you started. Recently, the steamer has completely stopped working all together and this thing is only two months old. Save your money and keep your mop!
February 20, 2015
Rated 1 out of 5 by Rebecca1 BAD SMELL
Someone please help me get rid of the horrid smell whenever I use this!
February 18, 2015
Rated 5 out of 5 by cleangirl I thought my floors were clean!!
My friend was bragging about the Xmas present her hubby gave her , a Symphony! She said it was amazing! I treated myself to one for Valentines day! Wow! I just kept saying WOW !! I thought I had clean floors! Well, now I do! It lifted old grime from 25 year old hardwood without stripping or chemicals! So happy I bought this product! When I told my work mates how well it performed that all want one now!!
February 18, 2015
Rated 5 out of 5 by ATL Clean better than a mop
I just purchased this product for my wife. We wanted to try out steam on hard floor cleaning as a premier item for our professional cleaning service. After mopping our floors with a chemical and hard surface floor mop, the Bissell Symphony worked on the floor much better. less strain on your back and no chemicals. The fragrance pads, left the kitchen smelling clean and refreshed. It brought up much more dirt and the floor felt better to the bare feet. We are looking into commercial models and feel this process will enhance our client experience. The retraceable handle reduces the storage space and the quality is perfect for personal use. We recommend steam cleaning your floors and the Bissell Symphony.
February 15, 2015
Rated 1 out of 5 by amanda not impressed
On the tv commercial it had promised all these additional items such as extra scrubbing pads, 3yr warranty, a little steamer for bathroom etc..
I didn't receive any of it..
It's only offered in the states not in Canada.. had I known I wouldn't of bothered purchasing it...
February 13, 2015
Rated 4 out of 5 by BestVacEver Love my all-in-one!!!
I love my Symphony All-In-One! I was looking for something that would really clean my tile floors but I didn't want to have to sweep before each mopping.
The Bissell Symphony All-In-One was the answer.
It takes a bit of strength to push across the floors.
But I have to say, it's a blessing not having to sweep first.
Signed: Very Satisfied!
February 11, 2015
Rated 5 out of 5 by mikey FANTASTIC
All I can say is it is FANTASTIC!
Quick steam, built in vacuum makes two jobs into one and saves time. We have a dog and in this winter weather, we use the steam mop every day. floor dries instantly.
February 7, 2015
Rated 5 out of 5 by freerein09 I love my Symphony!
I bought my Symphony after seeing the infomercial. I challenged the Symphony by first vacuuming the kitchen floor, then mopping. After, I used the Symphony, and I'm ashamed of how horribly dirty my floor remained after I thought it was clean. The pad was almost black!
I am more than happy with my Symphony, I am ecstatic! Now my hard surfaced floors are really clean....white sock clean. :)
February 7, 2015