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Consumer Care

VisualLearningWe’re here to help when you need us! Find some common support tools below or search our extensive collection of FAQs.

Replacement Parts
Register your product
View Your Order
User Guide Search
Service Center Locations
How-to videos
Stain removal guide

Not finding what you’re looking for? Contact us and we’ll help get you what you need.


Email Us:
Email Consumer Care
We respond to emails within one business day.
On the weekends, we are out celebrating life and making memories with our friends and families. We hope you are too! If you need immediate assistance, we do have help available over the phone. 
Call Us:
Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET
Sun: 10am to 7pm ET
Product Support
  • Find Replacement Parts:
  • Find a User Guide:
    Where's my model number

    On machines: the model number can be found on a white label like this. It is usually located on the lower back or bottom of the machine (for Lift-Off models - remove Lift-Off pod to locate), or behind the cleaning tanks.


    On cleaning formulas: the model number is referred to as an item number. Look for it on the back of the bottle or can, near the bottom. Here is a sample:


    Need Help?
    Call: 1-800-237-7691
    Monday - Friday: 8am to 10pm ET
    Saturday: 9am to 8pm ET
    Sunday: 10am to 7pm ET
  • Register Your Product:

    Recently purchased a BISSELL Product?

    Register Your Product

  • Find a Service Center
  • View Your Order
Other Helpful Resources
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