Check the vacuum hose for suction. If there is no suction remove the flex hose and run a broom stick down the hose to remove any debris.
Check all the filters to make sure they are clean. If there is suction at the flex hose, Take a thin blunt object to remove the clog in the hand attachment. Do not disassemble the tool. If there is still no suction at the tool, a new tool may be needed.
If you require you additional assistance, please call 1-800-237-7691 Monday through Friday from 8 a.m. to 10 p.m. or Saturdays from 9 a.m. to 8 p.m. ET.