FAQ Search Select a Category Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go The Pad on my Swiffer® BISSELL® SteamBOOOST™ has developed holes or rips after little use. Why? Answer: Is a Swiffer SteamBoost Pad being used with this machine? Other pads will either not fit or rip. If you’re using the correct Swiffer Pad, you’ll need to contact Swiffer Pad Specialist 1-800-237-7691. (Monday – Friday 9 – 6 EST) or visit www.swiffer.com or click on this link that will direct you to the Swiffer Email site to ask a specialist your question: http://homemadesimple.custhelp.com/app/ask/p/18/session/L3NpZC9OcHlfSXNwbA%3D%3D Related Questions The water door on my Symphony™ Vac & Steam, model 1132 series is hard to open. Help! How do I use my Symphony Steam Mop to sanitize my floor? The red indicator will not shut off. How can I shut this off, so I can use my machine? Can I put cleaning chemicals and shampoos in my Steam Mop?