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My Big Green Deep Cleaning Machine® is not spraying properly. What should I check?

Answer:

Start here if your Big Green® can’t spray at all. If you can spray at the floor, but not from the hose, scroll down to find the troubleshooting you need.

1. First, see if both tanks are in place correctly (pictured below). Take both the clean and dirty water tanks off and replace them, making sure each tank sits snugly.

 86T3 tank

2. Check the trigger for tension. Also, make sure the bottom tank is filled with water and solution (2 capfuls of 2X Professional solution and hot water). If there’s no tension in the trigger, please take your deep cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers or by calling 1-800-237-7691, available 24 hours a day.

86T3 trigger

3. Make sure the debris filter below the bottom tank (pictured below) is not clogged with debris.

86T3 debris filter

4. Look to see if gasket is lodged in the base of the cleaner or has been lost. Reattach the gasket on the cap by pushing the rounded portion of the gasket over the lip on the cap & insert assembly. If it’s missing, you can order a new gasket here: http://canada.bissell.com/autoload-gasket-2036679?productid=86T3

86T3 gasket

5. Check the x-shaped valve in the cap on the bottom of the clean tank (pictured above) to see if water comes out when you press it. If no water comes out, you can replace the cap here: http://canada.bissell.com/cap-and-insert-for-water-tank-2036675?productid=86T3

6. Check for debris on the spray tip. To access the spray tip, first remove both tanks and set them aside (the tanks may drip, careful!). Then, lay the machine on its side and pull out the brush roll using the tab in between the wheels and the brush. The spray tip is under this, as seen below.

86T3 spray tip

7. The Big Green® may have lost prime. To prime, turn it off and wait one minute before turning it back on and checking the spray.

8. If there’s still no spray, please take your deep cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers or by calling 1-800-237-7691, available 24 hours a day.

Start here if you can spray at the floor, but not at the hose:

1. To start, attach the upholstery hose. It may be difficult to attach.  To attach, insert hose with the solution hose at about 1 o’clock, and turn to about 2 o’clock (as shown below).

86T3 upholstery hose (1)

2. The hose won’t suction if it’s inserted incorrectly. Use the pictures below to make sure the hose is seated properly.

86T3 hose 21

3. The Big Green® may have lost prime. To prime, turn it off and wait one minute before turning it back on and checking the spray.

4. Try soaking the end of the small solution hose (attached to the larger hose) in hot tap water or run it under hot tap water. Reattach the hose and attempt to spray.

5. If there’s still no spray, please take your deep cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers or by calling 1-800-237-7691, available 24 hours a day.

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