1) This hole is a pressure relief valve. The valve is designed to release steam if something is blocking the steam path inside the unit. *CAUTION: This area may be hot*
2) Check for clogs at the spray tip with the mop head removed by taking off the single screw at the base of the unit.
*CAUTION: The spray tip may be hot*
Using a paper clip, clear any clogs from the spray tip. Make sure the pod is removed before these steps are performed.
3) Check the filter. The filter may need to be replaced. If the filter is blue in color it needs to be replaced.
If you continue to experience difficulty with your machine, please take your machine for inspection to a local Service Center. To locate a Service Center go to www.bissell.com under the Customer Support tab. Enter your zip code to perform the search.
If you would like assistance by phone, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.