FAQ Search Select a Category Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go The water door on my Symphony™ Vac & Steam, model 1132 series is hard to open. Help! Answer: Press the tabs on each side of where the water goes in and pull open like a mail box. Do not pull up and out, it will make it very difficult. Related Questions How do I use my Symphony Steam Mop to sanitize my floor? The red indicator will not shut off. How can I shut this off, so I can use my machine? Can I put cleaning chemicals and shampoos in my Steam Mop? There's steam coming from a hole in my PowerFresh® Steam Mop. Is this normal?