FAQ Search Select a Category Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go There is steam coming out of the hole on the side of my Steam Mop. What can I do to correct this? Answer: This hole is a pressure relief valve. The valve is designed to release steam if something is blocking the steam path inside the unit. (**CAUTION: This area may be hot**) Unplug the machine and check for clogs at the spray tip with mop head removed by taking off the single screw at the base of the unit. (**CAUTION: The spray tip may be hot***). Clear any clogs from the spray tip by inserting a paperclip into the spray tip opening. Check the filter for cracks. If the filter is blue in color (or has a solid rather than speckled appearance) it should be replaced. A replacement filter can be ordered from BISSELL Consumer Services either online or by calling 1-800-237-7691 Monday through Friday from 8 A.M. to 10 P.M. or Saturdays from 9 A.M. to 8 P.M. ET. Related Questions The water door on my Symphony™ Vac & Steam, model 1132 series is hard to open. Help! How do I use my Symphony Steam Mop to sanitize my floor? The red indicator will not shut off. How can I shut this off, so I can use my machine? Can I put cleaning chemicals and shampoos in my Steam Mop?