Make sure the bag is not full and the pre and post motor filters are clean. Detach the hose from the machine and turn the unit on. If the indicator light stays green, the hose may be clogged. Detach this hose from the machine and carefully insert a broomstick handle into the hose to remove any obstructions. If the bag indicator light remains red, please have your machine inspected at a local BISSELL Authorized Service Center.
To locate your nearest BISSELL Authorized Service Center, go here http://www.bissell.com/support/product-support/service-centers. Enter your zip code to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1.