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My Steam Mop™ Select is leaking or leaving water on the floor. What should I do?

Answer:

Start here if your water tank leaks. If your mop leaves too much water on the floor, scroll down for the troubleshooting you need.

1. Check the water tank to make sure it’s seated on the mop with no gaps.

80K6 tank

2. Make sure that the cap is not cracked. If it is, you’ll need to order a new one. You can do so by clicking here: http://www.bissell.com/water-tank-cap-2037735?productid=80K6

3. Check that the rubber gasket at the tip of the cap is still attached (pictured below). Remember: other chemicals, including vinegar, will cause the o-ring and possibly other internal parts to deform. Do not use anything other than water in the tank.

80K6 gasket

4.  Check that the valve inside the cap is working properly. Push up on the valve over the sink and see if water releases out of the tank.  If the cap releases water other than when you’re pushing up on the valve, you’ll need to replace the cap. Click here to do so: http://www.bissell.com/water-tank-cap-2037735?productid=80K6

80K6 cap valve

5. If you’re still having trouble, don’t sweat. Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!

Start here if your steam mop is leaving too much water on the floor:

 

1. You may be holding down the trigger too long.  Only hold down the trigger for 15-20 seconds if you intend to sterilize the area being cleaned. Otherwise, it’s not necessary during normal use.  Only hold the trigger down long enough to wet the mop pad and continue as necessary.  Don’t hold down the trigger for more than 20 seconds.2. Take a look at the water tank. Check to see if there are any cracks or leaks on the tank itself.  It may be difficult to see so be sure to inspect the tank in a well-lit area or room.  Please be sure there’s water in the tank to see if it drips. If the tank is cracked, you’ll need to replace it. Click here to order: http://www.bissell.com/water-tank-assembly-2037734?productid=80K6

 3. Make sure that the cap is not cracked. If it is, you’ll need to order a new one. You can do so by clicking here: http://www.bissell.com/water-tank-cap-2037735?productid=80K6

4. Check that the rubber gasket at the tip of the cap is still attached. Remember: other chemicals, including vinegar, will cause the o-ring and possibly other internal parts to deform. Do not use anything other than water in the tank.

6. Check that the valve inside the cap is working properly. Push up on the valve over the sink and see if water releases out of the tank.  If the cap releases water other than when you’re pushing up on the valve, you’ll need to replace the cap. Click the above link to order one.

80K6 valve cap

7. Check the water tank to make sure it’s seated correctly.

80K6 tank

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