- Make sure the power cord is plugged into a functioning outlet.
- Make sure both power switches are turned "on" (for the brush to turn and the headlight to light, the handle must be reclined).
If you continue to experience difficulty with this, please take your machine to a local BISSELL Authorized Service Center. To locate your nearest BISSELL Authorized Service Center, go to the BISSELL Homepage at: http://www.bissell.com. Select the "Customer Service" tab at the top of the page and then select "Service Centers" from the drop down menu. Enter your zip code to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1.