FAQ Search Select a Category Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go How do you remove the separator grill? Answer: - Make sure to grasp it at the tab at the bottom, not by the edges. The bottom of the separator grill has lock and unlock icons to denote which way it must be turned. Related Questions My Flip-Ease or Vac&Shine® is not spraying. What should I do? My Versus® Bare Floor Vacuum is hard to maneuver. What should I do? My Steam Mop™ Select has no power. What should I do? My Flip-!t® heater is not working. What should I do?