If your BISSELL Butler will not pick up dirt, make sure the paper dust bag is not full. If it is, replace it with a new bag. If the bag is not full, disconnect the hose and tools and check thoroughly for clogs. If you find an obstruction in the hose, you can remove it by carefully inserting a wooden broom handle and pushing it through. Also, make sure the Floor Cleaning Tool is on the proper setting for the surface you are cleaning. For more information, please contact a BISSELL Consumer Services Representative by calling 1-800-237-7691, Monday - Friday, 8 a.m. to 10 p.m. or Saturday, 9 a.m. to 8 p.m. ET.