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My Hand Vac has no power. What should I do?

Answer:

1. Unplug the vacuum and check the entire length of the power cord and the plug to see if it’s damaged.  Run the palm of your hand down the entire length of the cord and feel for any edges.  The cord should be smooth all the way down.  If the cord is damaged, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers or by calling 1-800-237-7691, available 24 hours a day. 

2. Make sure cord is plugged in to a working outlet. Try another appliance in the outlet or try a different outlet just to double check.

3. Your vacuum has a built-in thermal protector to prevent overheating. The thermal protector turns the vacuum off automatically. If this happens, the power and brush button lights will blink. Should the vacuum turn off due to the thermal protector, unplug the vacuum, empty the dirt container, clear any clogs, wash the filters, and wait 30 minutes for the thermal protector to reset. Plug the machine back in and try again.

4. If the vacuum still doesn’t have power, at this point it might be best to take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers or by calling 1-800-237-7691, available 24 hours a day.

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