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Why does my machine drag across the carpet?


Please check the front windows on your machine to ensure they are properly aligned using the following technique: Before you begin, please be sure to unplug the machine from the wall outlet.

  • Recline the handle of the machine and remove the SmartMix Bottle and Tank-in-Tank Assembly and set them aside.
  • Turn unit over, exposing the underside of the unit.
  • With a Phillips head screw driver, remove two screws on each side of half moon shaped window, located underneath brush roll.
  • Remove the half moon shaped window and reinstall. Ensure the window is inserted with the bottom of the half moon window recessed from the floor nozzle window by at least 1/8th inch.

If you require you additional assistance, please call 1-800-237-7691 Monday through Friday from 8 a.m. to 10 p.m. or Saturdays from 9 a.m. to 8 p.m. ET when you are with your machine.

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