FAQ Search Select a Category Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go I have an upright carpet cleaner. When mixing the cleansing formula do I use it full strength or dilute it in my machine? Answer: Each BISSELL machine may have a unique mixing or dilution ratio. To ensure you are mixing or diluting properly, please visit our website & locate your machine for more details. http://www.bissell.com/support/helpful-resources/2x-concentrated-cleaning-formulas/how-to-use-bissels-carpet-cleaning-formulas For additional assistance, contact BISSELL Consumer Care at 1-800-237-7691, Monday- Friday 8 a.m.-10 p.m., Saturday 9 a.m. - 8 p.m. EST or Sunday 10 a.m. - 7 p.m. & a representative would gladly assist you. Related Questions How is the 3X Concentrated Formula different than the other formulas for full size deep cleaners? What is causing static electricity in my carpet and how can I control this? How do I best use the Acarosan Powder? The handle for my BISSELL Sweeper keeps falling apart, what should I do?