FAQ Search Select a Category Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My PowerBrushes are not rotating. How do I remedy this? Answer: If the Cartridge is not inserted properly/all the way the brushes will not rotate. Firmly “snap” the Brush Cartridge into place. Check to see if the brush belt or the gear on the brush cartridge is stripped. If it is, you will require a replacement brush cartridge. The replacement brush cartridge can be ordered from Consumer Services at 1-800-237-7691 or from our website at www.bissell.com. Below is a link to the replacement parts page: http://www.bissell.com/Products/product.asp?catalog%5Fname=Bissell&category%5Fname=DeepCleanerReplacementPart&product%5Fid=SLPB+Brush+Cartridge Check to see if the gear belt or the gear on the brush motor is stripped. If the gear or belt on the motor appears to be damaged or stripped, please contact BISSELL Consumer Services at 1-800-237-7691 for additional assistance. If the machine is still not functioning properly, please contact your local BISSELL Authorized Service Center for additional assistance. To locate your nearest BISSELL Authorized Service Center, go to the BISSELL Homepage at: http://www.bissell.com. Select the "Customer Service" tab at the top of the page and then select "Service Centers" from the drop down menu. Enter your zip code to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1. Related Questions My machine sprays water but no shampoo, what can I check? My ProHeat® Self-Propelled's Powerdrive isn't engaging. What can I do? My Deep Clean Premier® is leaving dirty spots on the carpet. What do I do? Where can I locate the model number and the serial number on my upright deep cleaner?