Rated 1 out of 5 by Kate Dont waste your money!!!!
I bought this steam mop for my elderly parent. It was used very little and when I went to use it water poured out all over the floor. The pad did not stay on and was totally soaked. It worked great for a very short time. Called the call center and I could not understand what she was saying, she did not speak very clear english. NO help at all!!!
MY sugestion is to look for a different kind of steam mop. I guess this was a lemon.
February 7, 2014
Rated 5 out of 5 by Erika Love this mop after 10+ years
I bought model 1867 more than 10 years ago and it still works so well, I can't bear to part with it, even for a newer model. I use it regularly, so I replace the filters periodically, but using distilled water, they last quite a while. I have a lot of ceramic tile, so I don't know how I would survive without this tool!
February 2, 2014
Rated 5 out of 5 by Big Jim The Steam Mop cleans everything outstanding
Previously used a four year older model which wasn't doing the job; upgraded to this model the steam picks up all stains even the ground in hard ones that I uses to have to scrub by hand with a brush.
January 13, 2014
Rated 1 out of 5 by Upset Steam Mop™ 18677
I have had 2 in the last 3 years and now again it doesn't work at all. They don't last. You are lucky to get 2 years out of them probably less with more regular use.
January 6, 2014
Rated 5 out of 5 by Cin Steam Mop
I absolutely love this steam mop. It works extremely well. I ordered one for my daughter as a gift. However, I was disappointed in the shipping. I was supposed to arrive by Dec. 9th, I called on the 10th and it still had not shipped. Customer service took my phone number and said they would call me back. They never did. It is now the 16th and it still has not arrived. I am sure it will get here eventually, and my daughter will be excited as she really wanted one....but I'm just disappointed in the shipping and customer service.
December 16, 2013
Rated 4 out of 5 by Fancynance AWESOME FLOOR CLEANER - REPLACES MY MOP!
I bought this a few years ago and have used it often since then. It is a slightly older model but it is the same design. It releases lots of steam and cleans my floors way better than with a mop/bucket. Also I have a cat and not having to use floor cleaners not only saves me money, but it's better for my pet as well. Plus....it takes no time at all. I only gave a 4/5 because the mop pads are difficult to get on. I think the sides should be a bit stretchier and longer on the pads so that it wraps around the entire head. It takes me almost as much time to get the cloth on as it does to clean my living room. I also think they should give you more than 2 mop heads, but that's just my opinion.
December 4, 2013
Rated 1 out of 5 by Pat79735 Save your money and don't get this.
The first time I used the unit there was no steam and a lot of clicking noise. OK, the instructions said it takes awhile for the filter to fill on the first use. The second time there was still a lot of noise but some steam. The third AND LAST time I used it, it leaked so badly I had to mop behind it. I would not recommend this unit.
November 17, 2013
Rated 5 out of 5 by Crystal Second one I purchased
I bought this years ago loaned it to my daughter and never saw it again. Loved the way it cleaned without chemicals, floor dried in seconds and obviously removed all the dirt.
Only wish they mentioned on the literature that it makes a loud clicking first time you use it. It from the pump pulling water into the system.
It's really sturdy not like the other ones on the market. Great if you have a pet and don't want them exposed to chemicals. Mine has allergies and this is safe to use.
November 4, 2013
Rated 3 out of 5 by JunoAZ Bad Odor
I like the product, functions well but it has started to emit a very foul odor. We have followed the instructions and utilize distilled water but a very fishy odor is emitted when we use the product. I considered replacing the filter but can't find the replacement.
Please, help me resolve this issue.
October 20, 2013
Rated 5 out of 5 by the clean queen Mean Steam Cleaner
Ive had this steamer before for many years . I had to send it to it's resting ground but im back for another. It did a great job and the pad's hold up in the washer. Their still good to go. I would never go back to a mop and pail again. Love your product. Keep up the good work.
October 5, 2013
Rated 5 out of 5 by dal1970 Great steam mop
I have tile floors in most of my rooms, this steam mop does a great job. No more mops and buckets of water to drag around. I even purchased a few extra heads for the steam mop. For the price you can't go wrong.
September 24, 2013
Rated 4 out of 5 by BB and Tisha's mom Love my steam mop, Deep Clean, SpotBot, and ProHeat
I found mine at a thrift store, sorry for not buying new but I'm on a tight budget. I figured for the price if it didn't work who cares 'cause I see it as a donation to the company selling it.
The reason why I'm posting this is to say after having it for over a year and it was clearly used awhile prior to my purchasing it. It works like a champ. My roommate who is hard on everything and breaks stuff uses it and my floors are always clean and bright and no streaks. Thought he did break my Bissell Pro Heat carpet cleaner which is over 10 years old. I will be taking that to the repair shop and having it fixed to give it to my mom. I also LOVE my SpotBot which I found at the same thrift store. I cannot understand why people give these away. I have terribly cheap carpet in my apartment and it mats the only thing that brings it back up is the Carpet cleaning machines I've listed. The SpotBot is a life saver when my ProHeat died we used it for a month before settling on this DeepClean Premier Pet Deep Cleaner. With 2 cats and one who has been know to go outside the litter box and both will have a hair ball issue once in awhile. You have to have all of these machines in your home in my opinion.
I was in a department store and they tried to sell me a competitor but when they told me it's brushes are rotating like a washer all I could think of well 6 brushes can break easier than 1 or two. How will I get the lift from brushes rotate in circles and not brush the carpet like Bissell does.
September 22, 2013
Rated 5 out of 5 by RazMaTaz Long term best Friend
I have used this product for many years. On hard wood floors, kitchen, bathroom, laundry. It is the best thing since the dust mop. It cleans all those messes a husband, kids and pets can make. I have never been disappointed with the performance.
Steam cleaning is the only way to go with those who have allergies.
I forgot its light weight, and easy to use.
September 11, 2013
Rated 1 out of 5 by Melissa33q Leaks and leaves puddles
I bought this as a gift for my mom last year. I just asked her how it was and found out it leaked from day 1 and left puddles on her floor. What is the point of using this to mop floor, when you have to go over it again and remove the water. It is also leaking from between the tank and filter. I checked gasket and seal of tank and it is fine. Sad I wasted $70 on this and I will never buy a Bissell or recommend to anyone ever again. Please don't waste your money on this machine.
September 9, 2013
Rated 1 out of 5 by Char Emotionally Draining Experience
I was quite excited at first,than after I carefully put it together and followed all instructions, water started pouring out back of it I_ran to get hubby thinking I did something wrong,but not this time, my, husband saidthe resurvoir was defective. So 0K things happen! The I go to send it back and Fedex tells me Bissel canceled it's return code they provided, so,again,0K things happen! I sent email. And guess what? Absolutely no response, so I will be returning it at my expense and I will never buy a Bissel again!
September 3, 2013
Rated 1 out of 5 by Disappointed Clogged
This steam mop seemed to work well at the beginning. It failed to continue working after approx. a year. The holes where the steam comes out on the bottom are only on a section. the whole pad doesn't give out steam. Also, one has to be pressing the on button so the steam comes out. This thing doesn't have an on/off button. this is not convenient as your fingers hurt after a while. The pads are not evenly thick but only half way and this makes them to wear out and tear easily. When I bought this steamer it came with an offer of a years supply of pads which I never got. With work, kids and all I never sat down to write a review. Now after a couple of years with more time in my hands I need to catch up to help others in not getting this item. I know there are other options that are better than this one. Thanks.
July 14, 2013
Rated 1 out of 5 by noclean I'm steamed
Have purchased two; both worked ok for a few months, then failed to produce steam. I tried to clear it using about 40psi from air compressor. Seems clear, and gets hot,---no steam. I hesitate to buy new filter (old one still looks good), plus the rubber seal on bottom of tank deteriates in no time. Going to try something else (another brand).
July 3, 2013
Rated 4 out of 5 by Pet Friendly Pet Safe
This is the second type of steamer I have owned, and am very happy with Bissell. The mop is easy to use, does a great job and the fact of no chemicals is a plus having a dog.
July 1, 2013
Rated 2 out of 5 by Carfunk Leaks water, not good on laminate flooring
My mom has this mop and loves it. I did a lot of research before buying one and was a little worried about the many reviews I saw on this site and others saying it leaked. My mom never had that problem so I went with her recommendation. I kept in mind the advice that customer service gave others and was determined not to have excessive water or leakage with mine. I bought distilled water even though it has a filter, I always emptied the water tank after use, I used the trigger sparingly, etc. After only a few uses water began to leak from the bottom of the filter. Very disappointing! I still use this mop but I have this problem most of the time. My filter finally needs to be changed... the crystals turn blue to indicate this... and I'm hoping a new filter may help. I refused to buy a new one when the one that came with it was hardly used even though that seemed to be the recommendation for this particular problem. Just doesn't make sense to me. Also, oddly enough another reviewer said theirs smells fishy and I also have experienced a similar strange odor with mine. That doesn't bother me a lot but it may bother others. We just moved into a new house with laminate flooring and while this does a pretty good job on tile, it leaves laminate flooring very streaky. This has been my only steam mop so I'm not sure if they all do it but I know that this particular model does.
June 21, 2013
Rated 4 out of 5 by Sharon Hello again, Bissell
I originally owned the Bissell steam mop for three years, then a friend heard me complain about wishing the head of the steamer was larger, like the S_ _ _ K steamer. So, I gave my daughter my Bissell and bought the other brand steamer/vacuum combo.
I had it about 18 months and it totally died! It got hot but never created steam with no apparent reason. I said to myself, the Bissell never did that and my daughter is STILL using it!
I ordered another Bissell online and it was the best thing I did. The smaller head on the Bissell may take a few extra "swipes" to finish the floor, but at least it does the job. Bissell may be smaller but it so much mightier (sp?). The one I gave to my daughter is almost six years old and runs like it did new!
I gave a 4 Star rating only because I would like a larger pad area like the competitor. Otherwise, it would have definitely received a 5 star rating from me!
June 18, 2013
Rated 2 out of 5 by 800prov Unusual odor
My mop has an unusual "fishy" odor when in use. It didn't do that when we first bought it and we do wash the mop pads after every use. I don't know where the smell is coming from. It smells everytime we use it, but the odor goes away immediately after using it. My wife can smell it from across the room and it drives her crazy, considering we are "cleaning". It's not the smell you want or expect. Bissell, Any idea why this occurs? Also, our cap and insert assembly that creates the seal with the water tank cracked very early on. It leaks water when in use as a result, but I finally decided to replace the assembly because it no longer provides any seal whatsoever.
May 20, 2013
Rated 5 out of 5 by Dee Over 8 Years
I can not live without this mop. Nothing but wood floors in my house and it works like a charm. My mop is over 8 years old and still going strong. I just ordered a new one for my son's apartment and I have recommended this product to my family and friends - everyone agrees that it is a swell and very well made steam mop.
May 15, 2013
Rated 4 out of 5 by retrn64 I love this product
I have had this for quite awhile and I still am very pleased with it. My kitchen and bathroom floors feel and look so much more clean to me and I feel good about not having to use a cleaning product made up of chemicals.
April 20, 2013
Rated 4 out of 5 by Donna Quick and easy
I have never had a steam cleaning product before, this is my first. I was hesitant to use it on my hardwood floors at first. I have a big puppy who leaves big footprints everywhere. I was damp moping every day! I find the steam mop goes tile to hardwood and back without giving it a second thought. I really like this steamer. Does a great job on the hardwoods and the ceramics!
March 5, 2013
Rated 1 out of 5 by annie74 Lots of water left on wood floors after using mop
Very disappointed and confused as to the correct way to use the mop.
The manual that came with the steam mop instructs that you keep your finger on the trigger at all times. Then I read a review that mentioned the same problem I am having which said, to avoid having a wet floor after using the mop, you should not keep your finger on the trigger at all times. I'm going to try this reviewers method and hope it works.
February 13, 2013
Rated 1 out of 5 by AllTexas Leaks/Cleaning pad fails
I have had this cleaner for about 3 years now. I will be replacing the tank cap for a third time now because it leaks and spills water onto the floor. You leave puddles every where you go. The elastic in the cleaning bonnets does not last long. A couple of washes and the elastic is shot.
I am looking for another steam mop, it probably wont be another Bissell. Very disappointed.
January 21, 2013
Rated 4 out of 5 by Jeanne65 I really enjoyed the ease of using this product
I received one of these for my winter home as a gift, and have enjoyed it so much I decided to order one for my main residence.
December 13, 2012
Rated 2 out of 5 by EEW This product was a diappointment
I was very disappointed in this product, especially, since it was made by Bissell. The steamer cleans really well, but water pours out from between the filter and the body of the machine when it is tilted backwards. I was sent a replacement, but it does the same thing.
October 10, 2012
Rated 5 out of 5 by jed2508 Great steamer!
Purchased this steamer 2 years ago and still working perfectly! Everything smells SO CLEAN after using it!!!!
Love this steamer... would definitely recommend !
September 8, 2012
Rated 5 out of 5 by Pat screw loose? Bissell steam mop 1867
I have had my Bissell steam mop cleaner (model 1867) for years and love it. I don't use it all the time but I recently moved and started it up and steam came out the side (side opposite the electric chord) instead of out the bottom. Have I lost a screw on the right side? There is a hole but I am not sure if it has always been there or whether a screw fell out. It is probably time for me to change the filter but I need to know if I need a new screw. I've looked at all the pictures and not one of them show that angle. There is also no blow-up diagram of the mop I can find. Could you please let me know the answer and where to find the info. thanks.
September 2, 2012