Rated 1 out of 5 by Melissa33q Leaks and leaves puddles
I bought this as a gift for my mom last year. I just asked her how it was and found out it leaked from day 1 and left puddles on her floor. What is the point of using this to mop floor, when you have to go over it again and remove the water. It is also leaking from between the tank and filter. I checked gasket and seal of tank and it is fine. Sad I wasted $70 on this and I will never buy a Bissell or recommend to anyone ever again. Please don't waste your money on this machine.
September 9, 2013
Rated 1 out of 5 by Char Emotionally Draining Experience
I was quite excited at first,than after I carefully put it together and followed all instructions, water started pouring out back of it I_ran to get hubby thinking I did something wrong,but not this time, my, husband saidthe resurvoir was defective. So 0K things happen! The I go to send it back and Fedex tells me Bissel canceled it's return code they provided, so,again,0K things happen! I sent email. And guess what? Absolutely no response, so I will be returning it at my expense and I will never buy a Bissel again!
September 3, 2013
Rated 1 out of 5 by Disappointed Clogged
This steam mop seemed to work well at the beginning. It failed to continue working after approx. a year. The holes where the steam comes out on the bottom are only on a section. the whole pad doesn't give out steam. Also, one has to be pressing the on button so the steam comes out. This thing doesn't have an on/off button. this is not convenient as your fingers hurt after a while. The pads are not evenly thick but only half way and this makes them to wear out and tear easily. When I bought this steamer it came with an offer of a years supply of pads which I never got. With work, kids and all I never sat down to write a review. Now after a couple of years with more time in my hands I need to catch up to help others in not getting this item. I know there are other options that are better than this one. Thanks.
July 14, 2013
Rated 1 out of 5 by noclean I'm steamed
Have purchased two; both worked ok for a few months, then failed to produce steam. I tried to clear it using about 40psi from air compressor. Seems clear, and gets hot,---no steam. I hesitate to buy new filter (old one still looks good), plus the rubber seal on bottom of tank deteriates in no time. Going to try something else (another brand).
July 3, 2013
Rated 4 out of 5 by Pet Friendly Pet Safe
This is the second type of steamer I have owned, and am very happy with Bissell. The mop is easy to use, does a great job and the fact of no chemicals is a plus having a dog.
July 1, 2013
Rated 2 out of 5 by Carfunk Leaks water, not good on laminate flooring
My mom has this mop and loves it. I did a lot of research before buying one and was a little worried about the many reviews I saw on this site and others saying it leaked. My mom never had that problem so I went with her recommendation. I kept in mind the advice that customer service gave others and was determined not to have excessive water or leakage with mine. I bought distilled water even though it has a filter, I always emptied the water tank after use, I used the trigger sparingly, etc. After only a few uses water began to leak from the bottom of the filter. Very disappointing! I still use this mop but I have this problem most of the time. My filter finally needs to be changed... the crystals turn blue to indicate this... and I'm hoping a new filter may help. I refused to buy a new one when the one that came with it was hardly used even though that seemed to be the recommendation for this particular problem. Just doesn't make sense to me. Also, oddly enough another reviewer said theirs smells fishy and I also have experienced a similar strange odor with mine. That doesn't bother me a lot but it may bother others. We just moved into a new house with laminate flooring and while this does a pretty good job on tile, it leaves laminate flooring very streaky. This has been my only steam mop so I'm not sure if they all do it but I know that this particular model does.
June 21, 2013
Rated 4 out of 5 by Sharon Hello again, Bissell
I originally owned the Bissell steam mop for three years, then a friend heard me complain about wishing the head of the steamer was larger, like the S_ _ _ K steamer. So, I gave my daughter my Bissell and bought the other brand steamer/vacuum combo.
I had it about 18 months and it totally died! It got hot but never created steam with no apparent reason. I said to myself, the Bissell never did that and my daughter is STILL using it!
I ordered another Bissell online and it was the best thing I did. The smaller head on the Bissell may take a few extra "swipes" to finish the floor, but at least it does the job. Bissell may be smaller but it so much mightier (sp?). The one I gave to my daughter is almost six years old and runs like it did new!
I gave a 4 Star rating only because I would like a larger pad area like the competitor. Otherwise, it would have definitely received a 5 star rating from me!
June 18, 2013
Rated 2 out of 5 by 800prov Unusual odor
My mop has an unusual "fishy" odor when in use. It didn't do that when we first bought it and we do wash the mop pads after every use. I don't know where the smell is coming from. It smells everytime we use it, but the odor goes away immediately after using it. My wife can smell it from across the room and it drives her crazy, considering we are "cleaning". It's not the smell you want or expect. Bissell, Any idea why this occurs? Also, our cap and insert assembly that creates the seal with the water tank cracked very early on. It leaks water when in use as a result, but I finally decided to replace the assembly because it no longer provides any seal whatsoever.
May 20, 2013
Rated 5 out of 5 by Dee Over 8 Years
I can not live without this mop. Nothing but wood floors in my house and it works like a charm. My mop is over 8 years old and still going strong. I just ordered a new one for my son's apartment and I have recommended this product to my family and friends - everyone agrees that it is a swell and very well made steam mop.
May 15, 2013
Rated 4 out of 5 by retrn64 I love this product
I have had this for quite awhile and I still am very pleased with it. My kitchen and bathroom floors feel and look so much more clean to me and I feel good about not having to use a cleaning product made up of chemicals.
April 20, 2013
Rated 4 out of 5 by Donna Quick and easy
I have never had a steam cleaning product before, this is my first. I was hesitant to use it on my hardwood floors at first. I have a big puppy who leaves big footprints everywhere. I was damp moping every day! I find the steam mop goes tile to hardwood and back without giving it a second thought. I really like this steamer. Does a great job on the hardwoods and the ceramics!
March 5, 2013
Rated 1 out of 5 by annie74 Lots of water left on wood floors after using mop
Very disappointed and confused as to the correct way to use the mop.
The manual that came with the steam mop instructs that you keep your finger on the trigger at all times. Then I read a review that mentioned the same problem I am having which said, to avoid having a wet floor after using the mop, you should not keep your finger on the trigger at all times. I'm going to try this reviewers method and hope it works.
February 13, 2013
Rated 1 out of 5 by AllTexas Leaks/Cleaning pad fails
I have had this cleaner for about 3 years now. I will be replacing the tank cap for a third time now because it leaks and spills water onto the floor. You leave puddles every where you go. The elastic in the cleaning bonnets does not last long. A couple of washes and the elastic is shot.
I am looking for another steam mop, it probably wont be another Bissell. Very disappointed.
January 21, 2013
Rated 4 out of 5 by Jeanne65 I really enjoyed the ease of using this product
I received one of these for my winter home as a gift, and have enjoyed it so much I decided to order one for my main residence.
December 13, 2012
Rated 2 out of 5 by EEW This product was a diappointment
I was very disappointed in this product, especially, since it was made by Bissell. The steamer cleans really well, but water pours out from between the filter and the body of the machine when it is tilted backwards. I was sent a replacement, but it does the same thing.
October 10, 2012
Rated 5 out of 5 by jed2508 Great steamer!
Purchased this steamer 2 years ago and still working perfectly! Everything smells SO CLEAN after using it!!!!
Love this steamer... would definitely recommend !
September 8, 2012
Rated 5 out of 5 by Pat screw loose? Bissell steam mop 1867
I have had my Bissell steam mop cleaner (model 1867) for years and love it. I don't use it all the time but I recently moved and started it up and steam came out the side (side opposite the electric chord) instead of out the bottom. Have I lost a screw on the right side? There is a hole but I am not sure if it has always been there or whether a screw fell out. It is probably time for me to change the filter but I need to know if I need a new screw. I've looked at all the pictures and not one of them show that angle. There is also no blow-up diagram of the mop I can find. Could you please let me know the answer and where to find the info. thanks.
September 2, 2012
Rated 4 out of 5 by maggiemayi I fixed the leak...
I've owned a similar Bissel steam mop for about 6 months. At first it worked very well, and I was pleased with the results. However, it started leaking between the water tank and the filter. Today, I had to wait between doing my bathroom and kitchen floors, and when I was ready to go again, ALL of the water had leaked out. I added water to the tank and made sure the cap was closed tight and correctly seated, but the water just ran right out. I googled the problem and found a lot of advice to replace the o-ring, gasket, etc. But mine is fairly new and not cracked or anything. So I investigated and realized the clear tube in the water tank was putting pressure on the gasket. When I removed the clear tube and screwed everything together, viola, no leak. Reasoning that the tube was there for some function, I didn't want to just leave it out, so I trimmed it a little, reassembled, and tested. NO LEAKS! I'm thrilled because otherwise this is a great product. It does a great job cleaning hard floors. I like that I can use plain water and still be killing germs.
August 28, 2012
Rated 5 out of 5 by Karen84 Great Product!
While I don't have pets, I do have kids and a husband (3rd kid!)....we live out in the country and are outside a lot working in the yard, fixing cars, etc....the laundry room especially takes a beating - particularly the floor! But with my steam mop, I can get that floor so much cleaner with less work than an ordinary mop! My son even likes to use it and my husband is not adverse to using it, too!
July 20, 2012
Rated 5 out of 5 by BlushingMommy Finally doing it right, after 2 years!
A few days ago I would have given my steam mop a 4 out of 5 stars. I love it, am always amazed at what it can power through, and it makes me feel like my floors are truly clean. However, I was always left with my floors soaking wet. For me that was annoying, but a small price to pay. Today I started looking for some tips on using my steam mop on my new tile floors, and figured out that I've been using it wrong all along! I always have the trigger depressed because I assumed (you know what happens when you assume?) a steady stream of steam was needed to really clean the floors, but apparently not! Today I'm mopping again, and looking forward to my floors drying much faster!
Also, wanted to say 2 more things, I've had my mop for 2 years and it still works as good as the day I opened the package! And, if your dryer is like mine and eats things occasionally, you can get new replacement pads at Lowe's. I found them online, but much prefer to get them in hand so I don't pay shipping.
July 3, 2012
Rated 4 out of 5 by Jan water runs straight out of the bottom
When I purchased this, I loved it! I had only used it a few times and I let my brother borrow it. After he returned it, I tried using it and the water leaked out. I tried again and while it was heating up, all the water ran out on the floor.
Please tell me what to do. I would really like to keep it.
June 14, 2012
Rated 1 out of 5 by zoeys mom the worst.
I bought this steam mop from t.v. it never steamed. and all it did was leave lots of water. I didn't use it in time or I would have returned it.I love all my other Bissill products. I don't understand why you have to keep the trigger on at all times,that just leaves water but no steam.If you can tell me what to do i'll try it.like I said I only use Bissill products,and am very pleased with everything but this.I want buy from t.v. again.
June 3, 2012
Rated 5 out of 5 by great product Great product
Great product... makes moping easy. Water seems to be more than plenty for the rooms I mop ( kitchen, laundry room, 2 landings, 3 small bathrooms). floors appear just as clean as moping.
May 28, 2012
Rated 1 out of 5 by disappointedinbissel Poor cleaning
I am very disappointed with this product. I purchased it hoping my floors will not longer be left with streaks or a thin residual look. I thought my ceramic tiles will shine with a clean look.
I think my floors looked just as good with a traditional mop. And this is much harder to move around then a regular mop.
This is the first steam mop I purchased and I would not recommend this to anyone.
April 26, 2012
Rated 3 out of 5 by MissMine It used to work wonderfully....
I bought mine about three years ago. It worked like a dream until suddenly, it didn't anymore. Apparently, there is a clog in the line somewhere. I bought a new filter and changed it, thinking it would help. So far, no good. It also makes the same grinding noise as another poster said their's did, because of the clog. It get's hot like it should, it just isn't pushing steam. And it's driving me nuts because I want it to work so badly. If anyone out there has any tips on how to fix the issue, I would surely appreciate it. Like I said, it was fantastic (I've got 6 kids, including 4 teens, a preschooler, and a toddler....can you say sticky messes???). I used it 3x's a day, everyday, because it was so quick at cleaning. This thing cut thru bubble gum and Sharpie marker on linoleum. If I can't fix the issue I'm having, I'll have to replace it. I miss it : (
April 15, 2012
Rated 1 out of 5 by goldfish Doesn't steam anymore
This product worked great for about a year. It just makes a loud grinding noise now when I try to use the steam feature. Another throw away item. I have a Bissell carpet cleaner and really like it. I'm rethinking Bissell products.
April 9, 2012
Rated 5 out of 5 by 4mom simple to use
Have had this for a few years and always worked great. Had to replace the water filter one time. Cleans the floors fast and easy.
March 8, 2012
Rated 5 out of 5 by marian this product does exactly what it says it will do. so easy
love love love it. easy to use. takes less time i do tile floors, stone floors and laminate floors no problems.
February 1, 2012
Rated 5 out of 5 by Kim So Easy!!
I love my steam mop! It's easy to use and I feel like my floors are cleaner when I use steam. No soapy residue! No harsh smells! Just steamy clean!
January 31, 2012
Rated 5 out of 5 by Danny I would recommend it highly....................
This was the first steam mop i ever owned,i compared it to several mops and i love it.Its everything i would expect from Bissell.Its done everything that i have ask it to do.
January 31, 2012