Rated 1 out of 5 by Kate Dont waste your money!!!!
I bought this steam mop for my elderly parent. It was used very little and when I went to use it water poured out all over the floor. The pad did not stay on and was totally soaked. It worked great for a very short time. Called the call center and I could not understand what she was saying, she did not speak very clear english. NO help at all!!!
MY sugestion is to look for a different kind of steam mop. I guess this was a lemon.
February 7, 2014
Rated 5 out of 5 by Erika Love this mop after 10+ years
I bought model 1867 more than 10 years ago and it still works so well, I can't bear to part with it, even for a newer model. I use it regularly, so I replace the filters periodically, but using distilled water, they last quite a while. I have a lot of ceramic tile, so I don't know how I would survive without this tool!
February 2, 2014
Rated 5 out of 5 by Big Jim The Steam Mop cleans everything outstanding
Previously used a four year older model which wasn't doing the job; upgraded to this model the steam picks up all stains even the ground in hard ones that I uses to have to scrub by hand with a brush.
January 13, 2014
Rated 1 out of 5 by Upset Steam Mop™ 18677
I have had 2 in the last 3 years and now again it doesn't work at all. They don't last. You are lucky to get 2 years out of them probably less with more regular use.
January 6, 2014
Rated 5 out of 5 by Cin Steam Mop
I absolutely love this steam mop. It works extremely well. I ordered one for my daughter as a gift. However, I was disappointed in the shipping. I was supposed to arrive by Dec. 9th, I called on the 10th and it still had not shipped. Customer service took my phone number and said they would call me back. They never did. It is now the 16th and it still has not arrived. I am sure it will get here eventually, and my daughter will be excited as she really wanted one....but I'm just disappointed in the shipping and customer service.
December 16, 2013
Rated 4 out of 5 by Fancynance AWESOME FLOOR CLEANER - REPLACES MY MOP!
I bought this a few years ago and have used it often since then. It is a slightly older model but it is the same design. It releases lots of steam and cleans my floors way better than with a mop/bucket. Also I have a cat and not having to use floor cleaners not only saves me money, but it's better for my pet as well. Plus....it takes no time at all. I only gave a 4/5 because the mop pads are difficult to get on. I think the sides should be a bit stretchier and longer on the pads so that it wraps around the entire head. It takes me almost as much time to get the cloth on as it does to clean my living room. I also think they should give you more than 2 mop heads, but that's just my opinion.
December 4, 2013
Rated 1 out of 5 by Pat79735 Save your money and don't get this.
The first time I used the unit there was no steam and a lot of clicking noise. OK, the instructions said it takes awhile for the filter to fill on the first use. The second time there was still a lot of noise but some steam. The third AND LAST time I used it, it leaked so badly I had to mop behind it. I would not recommend this unit.
November 17, 2013
Rated 5 out of 5 by Crystal Second one I purchased
I bought this years ago loaned it to my daughter and never saw it again. Loved the way it cleaned without chemicals, floor dried in seconds and obviously removed all the dirt.
Only wish they mentioned on the literature that it makes a loud clicking first time you use it. It from the pump pulling water into the system.
It's really sturdy not like the other ones on the market. Great if you have a pet and don't want them exposed to chemicals. Mine has allergies and this is safe to use.
November 4, 2013