Rated 1 out of 5 by patchouli1971 This thing leaks.
I've had this steam mop for about 5 years and just now decided to voice my opinion about it. I'm not sure why I've had it so long because it leaks. Not gushing, but if you leave it sitting for any period of time it will puddle up underneath the unit. I'm really disappointed and will probably throw it away in spring cleaning.
March 2, 2014
Rated 2 out of 5 by Jodi2672 Don't feel it's killing germs
The stream only comes out when push button,and if you push button to much you have wet mess. Bottom isn't heated so what are you doing besides pushing around water from dirty floor.how is it killing germs? I feel like I'm spreadng them. Going to return item very disappointed!! Plus kills my back and when pull back on mop getting lifts up
February 26, 2014
Rated 5 out of 5 by Deborahba Awesome
I just got my steam mop and it works wonderfully!!! Floors look great and the carpet refresher is great!!!
February 22, 2014
Rated 2 out of 5 by Hyndzite not recommended
sorry had this for three years and used 1x month. About 3 mos ago it was leaking water all over the floor and the steam stopped. I did EVERYTHING Bissell recommended - including but not limited to cleaning the head of the mop, using a paper clip to clean out the line, etc, finally ordering new filter all to no avail. I spent over $50 on a new filter and pads, and can't use a one of them...are there repair centers in the Cleveland OH area you can recommend? For what I paid on HSN/QVC it should last 5 plus years. I will try to find a repair shop - and then purchase another vendors product. Steam cleaning (when it works) is the best imho. I suggest another product - if you read the reviews the leaks and lack of steaming ability account for 50% of the issue with this unit.
February 19, 2014
Rated 5 out of 5 by Dootsie great features
this is a very good cleaning device, think twice if you think your foors are clean. I was very surprised to see how dirty my floors really were untill I used this , you will be too .
February 5, 2014
Rated 1 out of 5 by Edsled No good
It didn't last 6 months. Did everything they said to do, got so frustrated I threw it out. My mom bought one at same time hers only last 2 months longer than mine.
January 15, 2014
Rated 1 out of 5 by justrose12 This product is no good
The third time I was using it, it stopped making steam. I couldn't even finish my kitchen floor.
January 5, 2014
Rated 5 out of 5 by Mom of four This product is a must have
This is the second steam mop that I have the pleasure of owning. The first one gave up the ghost after more than 10 years. I just love that we don't need chemicals to get a perfectly clean floor. The mop is light weight and can get under most furniture pieces that you can't even get a broom under. I used the mop once before a party and one particular guest did not want to get his new white socks soiled but guess what the floors were perfect and he didn't get a spot on them when the party was over. Since I must speak on the negative too I would also mention that I too find the pads too much to spend in addition to the initial purchase which you should do to save on S&H. The old pads work fine still and they are more than 10 years old too so I would say there is value for money here for sure.(I bought new ones just in case the old ones did not fit.)
December 22, 2013
Rated 5 out of 5 by jusjim Amazing
This little number shows you just how dirty your floors really are. It works so well, I was shocked to see all the dirt and grime that came up off of my "clean floors"! I have pets and toddlers and try to keep the floor clean,and actually thought I was doing a great job until I used the steam mop.. Great item. No home should be without one!!! I have bought 2 others to give as gifts.
December 21, 2013
Rated 5 out of 5 by Clean46 Best Purchase
I was using a wood cleaner and thought my floors were getting clean until I used the Bissell Steam Mop Deluxe.
I cannot believe how dirty my floors really were until
I saw the dirt coming off on the mop head.
Truly I see a difference!
December 14, 2013
Rated 1 out of 5 by SRMich Worst household cleaning product EVER
I purchased mine about 3 months ago and noticed the constant leaking from tank, which seems to be a common issue with this product. Because I don't hassle with returning products I just tighten the cap as recommended by the FAQ. That solution was short lived. Having to depress the trigger every time I need steam is a pain so I've resorted to using a rubber band to keep the steam going. It is now 3 months later and the steam feature doesn't even work anymore and I use distilled water every time!! I am now left with dirty soaked floors! Ugh!
December 13, 2013
Rated 5 out of 5 by meojohnson love it !
I have been looking for a steam cleaner to use on my laminate floor and this was the only one I found that specifically stated that it could be used. I love it so far and hopefully it will continue to give me clean floors!
December 7, 2013
Rated 5 out of 5 by Bootsie Bis sell Steam Mop
I have been very happy with Bissell Steam Mop. The floors shine after I use it. It gives a nice finishing touch. The service is awesome - I needed a part and I called service department - they were so helpful and I ordered what I needed and received it within a week.
November 25, 2013
Rated 5 out of 5 by Striper2 Great for all floors
It was simple to assemble, and I was amazed how clean bathroom tile got, and we have mexican tile throughout house and it came out great. I could see what a great job it did by the dirt on the microfiber cloth after cleaning.
The only complaint that i have is the outrageous price to purchase additional microfiber cloths from Bissell. I guess it's like the copy machine companies, where they make their money on replacement ink!
I would love Bissell to offer discounts on additional microfiber covers!
November 19, 2013
Rated 5 out of 5 by Lisa14043 Best Steam Mop on the Market
This is my second Bissell. The first one I purchased four years ago was the predecessor to the 31N1 and loved it. It needed repair, and it was cheaper to buy a new one than have it repaired, so I purchased the 31N1. I love the ease of use, the way it super cleans by steaming the floor and the movement of the head to get everywhere you need to clean. It came with 2 washable mop heads and a special carpet steaming attachment. This, along with my two dyson pet vacuums (upstairs and downstairs) are a must in my home and I couldn't live without.
November 10, 2013
Rated 1 out of 5 by dissapointed quit after 2 uses
the first time I used it I loved it, it was short lived though. Went to use it the second time and nothing. I lost my receipt so I can't even get my money back.
October 22, 2013
Rated 4 out of 5 by Nana Good value for your money....but
The machine leaks water when standing. Have bought a new filter used distilled water or the bottle water Bissell sells. Over all I like the product. Cleans the floor and sanitizes. The filter seems a bit expensive though. Like the washable pads.
October 10, 2013
Rated 1 out of 5 by Cig Worst product ever
Have used this product a total of 8 times using filtered and distilled water and it continually plugged up with small silver balls like lead or solder. I would never buy another bissell product. It is a piece of trash.
September 28, 2013
Rated 2 out of 5 by pat just quit
I have had this steam mop for about 2 years. I don't use it too often as it is hard to push on my dull kitchen floor. Today it just quit. flat out quit. I am looking for a reset button.
September 12, 2013
Rated 1 out of 5 by Jane THIS PRODUCT DOES NOT WORK
This is by far the worst product I have ever purchased. THEY DO NOT WORK!!!!!! My first one I had less than 2 months because the water would not come through the bottom. I called the company and they sent me another one. The second one worked for the first 3 times I used it, and then did the same thing. On the second time using it, It did not work for close to 45 minutes of plugging it in. So when I tried again a month later I had it plugged in for 45 minutes and still nothing. I just threw the entire thing in the trash. I NEVER write a review, but this is the worst product ever and I would never recommend it to anyone.
September 1, 2013
Rated 5 out of 5 by DebS Excellent choice for a steam mop!
I recently purchased this steam mop after my Steam Boy of 7 years died. What a difference, this Bissell steam mop is light weight (good, considering I'm a petite person), the floor surface dries instantly and it handles easily. I use distilled water in the cup and I like the fact that it shows you when the filter needs to be changed. And it was easy to assemble. This steam mop is an excellent item and the price is about half what I paid for my Steam Boy. I would highly recommend this product.
August 26, 2013
Rated 5 out of 5 by kharadite Love, Love, Love this product!
I just got my Steam Mop Deluxe and I can't say enough about it. I have dark hardwood flooring and I simply vacuum then Steam Mop the entire floor and it not only looks amazing, you could eat off the floor. I have THREE kitties, I KNOW what is on their little paws, this makes me feel sooo much better.
August 26, 2013
Rated 2 out of 5 by susan1950 BissellSteam Mop
So, this is my first steam mop from Bissell. I used it today!! Was very dissapointed that all it did was move the dirt around as I mopped the floor. The debris never once picked up and just moved, as I would move the mop te dirt would just stay were i left off....What should I do about this? Return it and buy a different brand?
August 17, 2013
Rated 1 out of 5 by Almanec I hate using
The first time I used it I know its not gonna work for long. Water started dripping from the reservoir connecting to the filter. I checked everything but nothing is working. I think it's loose or something but I don't know where to start. Even though it's leaking the steam is still working so what the heck. This is only the 5th time I used it since my husband bought it and every time the leak seems to get worst. Now, while mopping it would be wet all over the floor like you won't believe it! I have to wipe it with dry towel after using the Bissell. From the very beginning I told my husband it looks flimsy. And it is. I hate it.
August 14, 2013
Rated 1 out of 5 by Gail47 31n1 series
Used this mop until filter turned green, replaced filter and it hasn't worked since. It heats up, but doesn't emit steam. Complied with the troubleshooting in book, but still won't steam. I am furious that this piece of junk has only lasted a few months.
August 11, 2013
Rated 1 out of 5 by Dixie Not happy at all
I thought this was a nice floor steamer only to find out that it was defective from the start.. Once ready light was on took up to 10 tries with the trigger to hopefully get it to start steaming. When done I placed it in shower stall (thank goodnes) all liquid leaked out of it. When it died, about a year and a half later, wouldn't steam at all. I went out and bought a Hoover floor steamer. I actually like the Hoover more....it doesn't leak, starts to steam immediately when ready light comes on. Very happy with Hoover.
August 11, 2013
Rated 1 out of 5 by Barb77 I am disappointed
The steam mop I received leaves my floor dull and streaky, with some white deposits. My floor is vinyl. The mop does not move easily, and I don't know what to do. It's the only mop I have. Does not work properly.
If I had the box the product would be returned. Please advise.
August 9, 2013
Rated 4 out of 5 by Ask Deluxe steam mop
Love it but cannot find replacement water filters for it locally..
June 30, 2013
Rated 4 out of 5 by New User New User
I just bought this item, and so far I am very happy with it's ease of use and the great cleanliness of my floors. On first use, I cleaned my tile kitchen and 2 bathroom floors, as well as the hardwood floor in my main living room and hallway. They look great.
June 10, 2013
Rated 2 out of 5 by skoblue found a crack the first time I used it
I received this as a wedding gift and have used a Bissell steam mop before and liked it a lot. As I started using it, I liked it until I noticed it was leaking all over the floor!!! As I searched the product to see what the problem was, I found a crack in the thick plastic basin that holds the water, so now I can not use it without leaving puddles everywhere! :-( Very disappointed since it was my FIRST time using it. I am now just able to use my wet/dry mop.
June 1, 2013