Shopping Cart Shopping Cart Login or Sign Up Review & Pay Complete Your Order Shopping Cart Continue Shopping Browse Products Parts & Supplies Shipping & Handling Shipping & Handling 1. How much does shipping cost? We offer free standard shipping on all orders over $20 on bissell.com! No coupon code is needed. Here are rates for other order amounts, and shipping methods: Up to $4.99 order: Standard Shipping: $3.95 Expedited Shipping: $8.99 $5 - $19.99 order: Standard Shipping: $5.95 Expedited Shipping: $14.99 $20 - $29.99 order: Standard Shipping: FREE! Expedited Shipping: $14.99 $30 - $99.99 order: Standard Shipping: FREE! Expedited Shipping: $14.99 $100 - $229.99 order: Standard Shipping: FREE! Expedited Shipping: $21.99 $230 and up order: Standard Shipping: FREE! Expedited Shipping: $35.99 2. When will my order arrive? After adding items to your shopping cart, you will able to choose from two shipping options: standard (5-7 business days) and expedited (3-5 business days). Next to each option is a delivery estimate date window, which will calculate dates including "business days" and determine when most shipments will arrive. 3. How are estimated delivery dates calculated? Most orders placed before 2pm ET on a business day process and ship on the same day. Business days count forward from there. Most orders placed after 2pm ET or on weekends/holidays will process and ship the following business day. Business days count forward from there. 4. What are considered business days? Business days include Monday–Friday and exclude holidays. 2014 Holidays: January 1, May 26, July 4, September 1, November 27-28, December 25-26. 2015 Holidays: January 1, May 25, July 3, September 7, November 26-27, December 24-25. 5. When will I receive my tracking number? Tracking numbers are sent to you in an email about 24-48 hours after your order ships. This delay allows the shipment to be processed by the shipment carrier’s website. Your order should still arrive within the original estimated window. The email will arrive with the subject, “Your BISSELL shipping confirmation”. You can also visit the View Your Order page anytime to find the latest status of your order, including its tracking number once it has shipped. 6. What carrier will be used to ship my order? BISSELL uses multiple carriers to ship products. The carrier who ships your order is selected by our shipping department and depends on many factors including items purchased, delivery address, warehouse inventory levels, and more. 7. Will my entire order arrive in one shipment? Multi-item orders may require shipments from multiple warehouse locations, so you may receive some items separately. Details for each shipment will be provided by email and will be available on the View Your Order page. 8. What about orders outside of the continental US? Standard shipments to Alaska, Hawaii, Guam, Puerto Rico, American Samoa and Virgin Islands will arrive within 15 business days. 9. What about P.O. Boxes or Military Addresses? If you have a P.O. Box, an APO or a military address, you will need to place your order over the phone by calling BISSELL Customer Care at 1-800-237-7691 during these hours: Monday- Friday: 8am to 10pm ET Saturdays: 9am to 8pm ET Sundays: 10am to 7pm ET 10. What about Special "As Seen on TV" Offers? The above information does not necessarily apply to special "As Seen on TV" offers. Return Policy Return Policy NOTE: If you need to return The Anna Upright Cordless/Hybrid Vacuum 1422, click here. The following is the return policy for all other products: BISSELL.com’s return policy is simple and convenient: If you’re not completely satisfied with your purchase, return it for a replacement or full refund within 30 days of the delivery date*. You can arrange for at-home pick-up of your return. Pay just $4.95 in return shipping *For safety reasons, cleaning formula purchases cannot be returned or refunded. RETURN INSTRUCTIONS Pack all items (including all accessories and manuals) securely and include the packaging list that was sent with the order. Attach the return address label on the outside of the package being returned. A $4.95 return shipping fee will be deducted from your bill. Take the package to an authorized ship center, or if you would like to schedule a pick-up call the FedEx Return Program at (888) 777-6040. REFUND INFORMATION Once we receive the merchandise, it will be inspected to ensure it meets quality standards. BISSELL Inc. reserves the right to deny refund for returned merchandise which appears to be excessively used or abused. The refund will be issued in either check or credit format based on the original purchase once the return has been processed at our facility. It can take up to 4 weeks for your refund to be processed. Note that the original shipping and handling costs will not be refunded. If you are out of the 30 day window for returns, refer to the warranty policy in your user's guide. Return mailing address: BISSELL Homecare, Inc. 5700 S International Pkwy Suite B McAllen TX 78503 proceed to checkout Coupon or Promotion Code: Apply Join our email list to be notified of future discounts, cleaning tips, and more! Thank you! You've selected: Continue Code Not Applied Your cart does not contain any products that are eligible for the ADOPT promotion. Please add a pet product to your cart. Contact us if you need help. Pet Donation Program Is Not Active. Please come later You must select an animal shelter. Apply Shelter: Please select your shelter How did you hear about the BISSELL Partners for Pets program? Other: apply shelter cancel Close You May Also Need: You May Also Need... Before proceeding, we wanted to show you some extra supplies you may want to purchase to go with what's in your cart.