Return Policy

Return Policy

BISSELL.com’s return policy is simple and convenient:

  • If you’re not completely satisfied with your purchase, return it for a replacement or full refund within 30 days of the delivery date.*
  • You can arrange for at-home pick-up of your return
  • Pay just $4.95 in return shipping

*For safety reasons, cleaning formula purchases cannot be returned or refunded.


Return Instructions:

  1. Pack up the product:
    • For returns of The Anna Upright Cordless/Hybrid Vacuum:
      Contact us at 1-800-237-7691 for packing instructions. This unique product requires special care for packing and shipping.
    • For all other returns:
      Pack all items (including all accessories and manuals) securely and include the packaging list that was sent with the order.
  2. Apply the return label:
    • For returns of The Anna Upright Cordless/Hybrid Vacuum:
      After you have contacted us at 1-800-237-7691, we will send you a box and label to use to ship the product. A $4.95 return shipping fee will be deducted from your refund.
    • For all other returns:
      Attach the return address label on the outside of the package being returned. A $4.95 return shipping fee will be deducted from your bill.
  3. Ship the package:
    • For all returns:
      Take the package to an authorized ship center. Or, if you would like to schedule a pick-up, call the FedEx Return Program at 1-800-Go-FedEx, or 1-800-463-3339.

Refund Information:

Once we receive the merchandise, it will be inspected to make sure it meets quality standards. BISSELL Inc. reserves the right to deny refund for returned merchandise which appears to be excessively used or abused.

The refund will be issued in either check or credit format based on the original purchase once the return has been processed at our facility. It can take up to 4 weeks for your refund to be processed. Note that the original shipping and handling costs will not be refunded.

If you are out of the 30 day window for returns, refer to the warranty policy in your user's guide.

Return mailing address:

BISSELL Homecare, Inc.
5700 S International Pkwy
Suite B
McAllen TX 78503

Located on the white label above, usually on the back of the machine.
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