Return Policy

BISSELL.com’s return policy is simple and convenient:

• If you’re not completely satisfied with your purchase, return it for a replacement or full refund within 30 days of the delivery date.*
• You can arrange for at-home pick-up of your return
• Pay just $4.95 in return shipping

Return Instructions:

1. Pack all items (including all accessories and manuals) securely and include the packaging list that was sent with the order.
2. Attach the return address label on the outside of the package being returned. A $4.95 return shipping fee will be deducted from your bill.
3. Take the package to an authorized ship center, or if you would like to schedule a pick-up call the FedEx Return Program at (888) 777-6040.

Refund Information:

Once we receive the merchandise, it will be inspected to make sure it meets quality standards. BISSELL Inc. reserves the right to deny refund for returned merchandise which appears to be excessively used or abused.

The refund will be issued in either check or credit format based on the original purchase once the return has been processed at our facility. Note that the original shipping and handling costs will not be refunded.

If you are out of the 30 day window for returns, refer to the warranty policy in your user's guide.

Return mailing address:

BISSELL Homecare, Inc.
Returns Department
2345 Walker Ave NW
Grand Rapids, MI 49544-1439