Rated 3 out of 5 by Tyler Works well when it does work
I purchased this cleaner approximately five months ago, took it home and used it right then. Wow it worked great. unfortunately when I go to refill the formula tank the cap assembly and tank do not properly connect (there is a gap where the cap screws in). I thought it was a faulty washer or a broken thread in the cap assembly so I purchased a new assembly from Bissell; only to put it together and found the same results. I was satisfied with it while it was working but sadly when I place the formula tank back in the holster all it does is leak formula all over. Quite dissatisfying.
June 12, 2012
Rated 1 out of 5 by Tanya T Disappointed
After only a few uses the machine does not dispense shampoo only water. I had it cleaned out & still does not dispense shampoo.
June 9, 2012
Rated 4 out of 5 by Sunshine Currently enjoying the cleaner
We have have this cleaner for a couple of months now and are very happy with it. Have not had any problems, works well for cleaning up the pet messes so far.
June 5, 2012
Rated 1 out of 5 by txmel Don't waste your time or money
I thought this would be a great product and it did work great the first time I used it. Here we are several months later and it won't pump water. I checked over the troubleshooting list and everything seems fine. (By the way, don't bother looking in the manual to see where the pump belt is.) I should have saved my money and paid to have the carpet cleaned, at least then I would've gotten 3 rooms done for the same price as the one-time machine.
The good news is it does still suck. I found this out after spilling water on the floor when removing the tank.
May 22, 2012
Rated 2 out of 5 by Cathie Very Disappointed
When I first used my Cleaner I loved it carpets looked great the Unit worked awesome. Now it won’t dispense water or cleaner. From reading other reviews I’m not the only one with this problem. Very Upset wish I never wasted my money. My Machine is about 6 months old I started having problems about a month after I purchased it then it started working fine again and now it just completely stopped dispensing all together.
May 19, 2012
Rated 1 out of 5 by germanmoma Not impressed with this model
Well this is my second Pro Heat Pet Bissell in 2 1/2 years .
The first one broke down on me right after warranty ended . The belts broke and it did not suck any water. Now shortly after i got another Bissell Pro Heat Pet and the belts broke alittle after one year, the solution does not get pumped and it doesnt suck the water from the Carpets as well and leaves the Carpets way to wet. I would not recommend this carpet shampooer to anyone! I thought by buying a shampooer specifically for pets would meet my needs but boy was i wrong . I own Newfoundlands and Cats so alot of hair and i use it on a regular basis. I wish Bisssell would work on the problems that so many people describe here as it seems this is an on going problem. These days we have to watch what we spend our hard earned money on so having to buy a new Carpet shampooer every year is not a good thing. I normaly like Bissell products but i should start to get a discount lol. Now i am looking for a new Carpet shampooer and don't know if i can relay on Bissell. I would love to hear from Customer service with what they would recommend or if they are working on the obviously problems.
May 18, 2012
Rated 2 out of 5 by Amy Wish I did not buy this!
I have had this unit for 2 years now and have always had issues with it. The first time I used it, it did a great job, my carpets were very clean, it even sucked out hair that my vacuum missed! HOWEVER, the belt broke right away, the hand tool is always falling out of the clip, the hand tool always leaks excess nasty water when it falls out of the clip(no matter how much I think I have emptied it out), sometimes it will not dispense cleaner, the area on the front of the unit where the dirty water gets sucked up is hard to clean, I could go on and on. Very disappointed with this purchase!
May 14, 2012
Rated 4 out of 5 by Liz cleaning solution tank
First time I used this model, no cleaning solution was released. I had nearly finished the dining room before I noticed that the solution tank was still full. After turning the knob to "rinse" and back to "normal" the cleaner used solution. BUT the second time I put in cleaning solution, (for the next large room) the cleaning solution immediately drained out onto the floor. I have tried several more times, but the solution bottle leaks at the cap. Do I need a new bottle already? I have only cleaned my carpets once.
May 6, 2012
Rated 5 out of 5 by Alice Love it
The machine is easy to use and works fantastic! i was just amazed how clean the carpet looks and how fresh it smells.
May 6, 2012
Rated 3 out of 5 by Pat This product does not pick up water well
My carpet is extremely damp after each use. I have an 18 year old dog who has multiple accidents during the day. The vacuum is mediocre at best. I owned a Hoover which left my carpets almost dry after each use. Extremely disappointed . Expected much more from this company... Also dog fur will prevent the rollers from spinning so I am constantly stopping to remove pet hair (short haired dogs) I even vacuumed first. Rollers do not deep clean. Very heavy , especially carrying up stairs. No handle to really old on to for even balance. Own this for 1 month.
May 4, 2012
Rated 1 out of 5 by unhappy customer Broke in less than 6 months
Cons: Pump broke. No warranty. Hose holder broke i n lessthan a month. This is last Bissell I'll ever buy. I had less than 6 months and cared for it.
April 30, 2012
Rated 5 out of 5 by DENISE82 this is the best cleaner yet!
This is my second bissell cleaner and I ABSOLUTELY LOVE IT
April 29, 2012
Rated 3 out of 5 by Charli124 Made my puppy more easy to love!
The carpet cleaner works very well. It did a better job than professionals charging 3 times the price of this system. I can't say enough about how well it cleans carpets.
Unfortunately, there seems to be a serious design flaw in the hard floor accessory. It refuses to remain attached during hard floor cleaning. It took hours of tinkering with it, 4 times to replace the tank with hot water because it cooled off before we could get the attachement back on and took really most of the day to clean porcelain tiles in hall and kitchen.
It was an unhappy surprise because cleaning the carpet is sooooooo easy and quick. I also love the clean, fresh smell of the carpet cleaner. Wish the hard floor cleaner smelled so nice.
Having the ability to clean both hard and soft surfaces was the reason I selected this cleaner over several others. So I can't give the system the rave review I had hoped for. Maybe someone can suggest a resolution to my problem.
Hubby says the shape of the hard surface tool does not conform to the frame where it attaches thus it is inclined to just pop off during cleaning.
Any ideas? If you can come up with a way for me to keep this machine, Bissell, I will give you great kudos because I really, really love the carpet cleaner.
April 29, 2012
Rated 5 out of 5 by April This machine ROCKS!
Got this machine with my "Birthday money" and it is AWESOME! My carpets looks great at a great price. Thanks Bissell for a WONDERFUL product.
April - Buffalo, MN
April 22, 2012
Rated 4 out of 5 by CKinPC Great Purchase
I have used my ProHeat Pet Deep Cleaning machine twice to large area rugs in my home. I am very pleased with the results. The carpets look and smell clean and operating the machine was easy. My only complaint is cleaning the brush area and residual gunk that is sucked up in the lower plastic housing cover. Overall I am very pleased. The quality of the machine seems very good but time will tell.
April 22, 2012
Rated 4 out of 5 by mfern4 I HOPE I HAVE A BETTER ONE THAN SOME...
We have had ours for only a few weeks. We've have a Bissell Steam Cleaner before - it's about 10yrs old and now it just doesn't do what we need. We have a new puppy (need I say more...) and two cats, so we decided to buy a new one especially designed for pets. The first time using it, I was impressed. Only concern at this time is that the hose clip doesn't hold the hose. I've tried different scenarios and still can't seem to get it to stay clipped. Currently being held in place with a rubber band or it falls off while cleaning.
I see others who have owned their steamers 4m or less have issues and I hope ours doesn't. I will keep the box and receipt and hope for the best.
The older steamer will go out in the yard sale :)
April 21, 2012
Rated 5 out of 5 by Cassee48 So Glad I Bought This Steam Vac
I've wanted a steam vac for years, so I did a lot of research before selecting this one. I needed a cleaner to get out deep down dirt and pet stains. I made the right choice! I have used this machine on my carpet to remove ground in dirt and pet stains from dog and cat urine where the two of them tried to out each other. They ruined the entertainment center and it had to be replaced, but you can't just replace the entire carpeting. This Cleaner does an great job !! I'm so glad I bought this model!
April 21, 2012
Rated 5 out of 5 by NIpper pro heat review
I purchased the pet spot pro heat because I had terrible pet stains on my carpet. It worked wonderfully removing stains. However the belt burned apart in the middle of cleaning the second room. I had only owned the product 6 days so I returned it to Walmart where I purchased it. I could not get the Pet spot so I got the Pro Heat 2 it works great too but I really miss having the pet scrubber brush for stains. Maybe I will order one. I loved both machines they are easy to use easy to clean up. They also did a fanstastic job on my carpets. Recommending them to all my friends :)
April 20, 2012
Rated 4 out of 5 by Carol417 Pet cleanup
I have only used my bissell once and I used the pet cleaner that came with it and it worked great my rug and room smelled so much better. I also have allergies so I clean the carpets to keep the allergens down. I haven't used any of the on board tools so I can say how those work. I would have liked it to be a little lighter as I am disabled and have shoulder issues. Also I don't like that dirt and hair get trapped in between the water bladder and dirty water spot it is very hard to clean that out.
April 12, 2012
Rated 5 out of 5 by Lisa1641 works great! uncomplicated! fun to use!
This is a great carpet cleaner to pull out and use anytime. It's easy to handle and effective! It's lightweight and the onboard attachments come in handy. All households with carpet, bare floors, kids, pets or just everyday living should own this product. Thanks Bissell!!
April 6, 2012
Rated 5 out of 5 by Bradd Excellent product...
The first thing I said to myself after using the ProHeat Pet Deep Cleaning System for the first time was,"why didn't I get one of these years ago". It's easy to use, smooth, effortless cleaning...made the job a pleasure.
April 5, 2012
Rated 3 out of 5 by Almay it is a good machine but.......
Machine is great except for the heater. I don't think my machine heater works of course, I didn't realize it until now. I don't use the machine very offen, so its too late to return. NO BOX, NO RECEIPT, NO FIX!
April 3, 2012
Rated 5 out of 5 by roadkarot A GREAT CARPET CLEANER!
I have been borrowing my friends Bissell ProHeat Pet Deep Cleaner off & on for the past 6 mos& fell in love with it!
I bought mine to replace a smaller Bissell carpet cleaner that finally burned out after 10 yrs of cleaning up after my 5 dogs & 7 cats.
Its easy to use & leaves my carpets clean & dry.
I LOVE IT!
March 27, 2012
Rated 5 out of 5 by carl1320 Excellent Machine
This machine is a excellent choice if you have children or pets easy to use handheld features are awesome steam cleaning is a breeze with this machine i highly reccomend it.
March 26, 2012
Rated 1 out of 5 by Brittany very disapointed
i bought my carpet cleaner and the first use it worked fine and then we went to use it again and its not working right. It dont dispense water neither the hand held cleaner.Itll suction fine but wont dispense water at all.im very upset i cant return it because i threw the box away.
March 24, 2012
Rated 4 out of 5 by shaggy pro heat 2x
its a great cleaner just make sure you get extra belts expecially the pump belt i have changed it twice in three months since i have had the machine
March 24, 2012
Rated 5 out of 5 by arlease57 arlease b
I'm very happy with this bissell. I would recommend it highly
March 21, 2012
Rated 1 out of 5 by lovemydog I'll never buy another Bissell
This is my first and last bissell. I took it out of the box this morning to clean up dog throw up. I pulled out the tank to empty water and refill - lid came off spilling throw up water all over my rug. Then after using hose and attachments, hose leaks throw up water all over carpet again even though the dial is back to floor mode. I think the way the hose attaches to the back is also a very poor design. if you accidentally press the water release button against the tool caddy, it squirts out water at you even though the ready tools dial is set to floor. I also don't like the design of the tank - stuff gets trapped under bladder wall. I won't buy another one.
March 21, 2012
Rated 4 out of 5 by oldman407 very satisfied with my bissell pro heat cleaner,
i recently purchased the Bissell Pro heat, it replaced my old Hoover cleaner, the Bissell worked great, it really cleaned out the old stain and the new stains left behind by a couple of old dogs, that we own; old dogs make mistakes. the only problem i had , the dog hair jammed up the brushes, this was after i vacuumed the carpet, (my nephew has a long hair dog). when the brushes jammed, it broke the belt for the pump, no problem, i went to the store and got one, watched the video, and put it on, with no problem.
thanks again for a great product
March 18, 2012
Rated 5 out of 5 by Kay Love My Bissell!
very happy with this product, light easy to handle and I like the fact that I can empty tank with little effort. This is my second Bissell cleaner in 10 years and I would highly recommend it. The old one still use to suck water up in garage like a shopvac. Glad you still sold the same design. wouldn't use any other since this is very easy on my back....
March 17, 2012