Rated 5 out of 5 by Essie Easy to handle
One long haired dog in the house. The machine is great at picking up hairs and removing pet stains. The weight of the machine is no problem. I cleaned the 8x12 rug without tiring out. I would recommend this product . Essie
July 7, 2012
Rated 2 out of 5 by feelslikecinderella Wish I had just gotten the brand I wanted in the first place
I bought this because I had a few stains to clean on our carpets before we had guests at Christmas and the brand I wanted wasn't available. The machine was very powerful and I enjoyed it the first time, even though it leaves a wet line where you stop which is kind of annoying. Then a few months later I pulled it back out because my carpets were looking yucky. It was working okay then but I discovered that the attachments are pretty worthless-- they leak, one shoots cleaning fluid horizontally where there is zero hope of it ever reaching the carpet in the immediate area (though I did spray myself in the eye when I was trying to investigate the problem) but I was even pretty okay with that since I knew I wouldn't use them that much anyway. Then the formula tank started leaking. Pretty profusely. I fixed that issue. Since then I only clean with hot water. It is a pain in the patootie to clean up that soapy water and I expect the leaking problem to return at some point in the future. Now the dirty water is leaking all over my freshly cleaned floor and I cannot figure out what the heck is wrong with it. The gasket looks fine, I don't see any leaks when it is off of the machine but every time I push it to the tile and get the tank off I see a big puddle of filth on my tile. It's really, really annoying and that is about where I draw the line. The machine is supposed to help me keep my house clean and I simply cannot stand for it making a mess in the process.
July 1, 2012
Rated 2 out of 5 by JRoach6346 Doesn't Last Ling
Eebought the Bissell 8910 about 2 years ago. We have used it approx 6 times and now the pump quit while I was cleaning our carpet. Seems like I had to work on this at least twice before by cleaning the water heater which still clogs up even if you rinse. I am trying to determine if I want to keep working on this unit or just go buy a Hoover.
June 30, 2012
Rated 2 out of 5 by Sanityfree Worked real good until it stopped working
Gets the carpets clean, but from the first time I used it I noticed the suction part clogging with pet hair every pass. Turns out our vacuum cleaner was still set to HIGH from our old house. After turning it to low and vacuuming twice (TWICE!) before shampooing, the unit stills clogs with hair, albeit every third pass now.
However, today, I attempt to use my cleaner for the third time ever, and it dies. I smell belt burning. Pop the cover off (which should NOT require a tool, Bissell!) but the belt is not broken. Turn it on, motor turns but belt does not. Turned the belt by hand, then it broke. Turns out the part where the belt connects to the beater assembly/pump unit was COMPLETELY JAMMED WITH PET HAIR!!!
So now I'm working on cleaning the unit out and figuring which belt to send my wife after.
All in all, I understand that a good vacuum is important, but this is a "PET CARPET CLEANING SYSTEM!" I kind of expect it to handle pet hair much better than it does. I mean, how is it that wet pet hair can even get to the belt?!
June 30, 2012
Rated 3 out of 5 by Tyler Works well when it does work
I purchased this cleaner approximately five months ago, took it home and used it right then. Wow it worked great. unfortunately when I go to refill the formula tank the cap assembly and tank do not properly connect (there is a gap where the cap screws in). I thought it was a faulty washer or a broken thread in the cap assembly so I purchased a new assembly from Bissell; only to put it together and found the same results. I was satisfied with it while it was working but sadly when I place the formula tank back in the holster all it does is leak formula all over. Quite dissatisfying.
June 12, 2012
Rated 1 out of 5 by Tanya T Disappointed
After only a few uses the machine does not dispense shampoo only water. I had it cleaned out & still does not dispense shampoo.
June 9, 2012
Rated 4 out of 5 by Sunshine Currently enjoying the cleaner
We have have this cleaner for a couple of months now and are very happy with it. Have not had any problems, works well for cleaning up the pet messes so far.
June 5, 2012
Rated 1 out of 5 by txmel Don't waste your time or money
I thought this would be a great product and it did work great the first time I used it. Here we are several months later and it won't pump water. I checked over the troubleshooting list and everything seems fine. (By the way, don't bother looking in the manual to see where the pump belt is.) I should have saved my money and paid to have the carpet cleaned, at least then I would've gotten 3 rooms done for the same price as the one-time machine.
The good news is it does still suck. I found this out after spilling water on the floor when removing the tank.
May 22, 2012
Rated 2 out of 5 by Cathie Very Disappointed
When I first used my Cleaner I loved it carpets looked great the Unit worked awesome. Now it won’t dispense water or cleaner. From reading other reviews I’m not the only one with this problem. Very Upset wish I never wasted my money. My Machine is about 6 months old I started having problems about a month after I purchased it then it started working fine again and now it just completely stopped dispensing all together.
May 19, 2012
Rated 1 out of 5 by germanmoma Not impressed with this model
Well this is my second Pro Heat Pet Bissell in 2 1/2 years .
The first one broke down on me right after warranty ended . The belts broke and it did not suck any water. Now shortly after i got another Bissell Pro Heat Pet and the belts broke alittle after one year, the solution does not get pumped and it doesnt suck the water from the Carpets as well and leaves the Carpets way to wet. I would not recommend this carpet shampooer to anyone! I thought by buying a shampooer specifically for pets would meet my needs but boy was i wrong . I own Newfoundlands and Cats so alot of hair and i use it on a regular basis. I wish Bisssell would work on the problems that so many people describe here as it seems this is an on going problem. These days we have to watch what we spend our hard earned money on so having to buy a new Carpet shampooer every year is not a good thing. I normaly like Bissell products but i should start to get a discount lol. Now i am looking for a new Carpet shampooer and don't know if i can relay on Bissell. I would love to hear from Customer service with what they would recommend or if they are working on the obviously problems.
May 18, 2012
Rated 2 out of 5 by Amy Wish I did not buy this!
I have had this unit for 2 years now and have always had issues with it. The first time I used it, it did a great job, my carpets were very clean, it even sucked out hair that my vacuum missed! HOWEVER, the belt broke right away, the hand tool is always falling out of the clip, the hand tool always leaks excess nasty water when it falls out of the clip(no matter how much I think I have emptied it out), sometimes it will not dispense cleaner, the area on the front of the unit where the dirty water gets sucked up is hard to clean, I could go on and on. Very disappointed with this purchase!
May 14, 2012
Rated 4 out of 5 by Liz cleaning solution tank
First time I used this model, no cleaning solution was released. I had nearly finished the dining room before I noticed that the solution tank was still full. After turning the knob to "rinse" and back to "normal" the cleaner used solution. BUT the second time I put in cleaning solution, (for the next large room) the cleaning solution immediately drained out onto the floor. I have tried several more times, but the solution bottle leaks at the cap. Do I need a new bottle already? I have only cleaned my carpets once.
May 6, 2012
Rated 5 out of 5 by Alice Love it
The machine is easy to use and works fantastic! i was just amazed how clean the carpet looks and how fresh it smells.
May 6, 2012
Rated 3 out of 5 by Pat This product does not pick up water well
My carpet is extremely damp after each use. I have an 18 year old dog who has multiple accidents during the day. The vacuum is mediocre at best. I owned a Hoover which left my carpets almost dry after each use. Extremely disappointed . Expected much more from this company... Also dog fur will prevent the rollers from spinning so I am constantly stopping to remove pet hair (short haired dogs) I even vacuumed first. Rollers do not deep clean. Very heavy , especially carrying up stairs. No handle to really old on to for even balance. Own this for 1 month.
May 4, 2012
Rated 1 out of 5 by unhappy customer Broke in less than 6 months
Cons: Pump broke. No warranty. Hose holder broke i n lessthan a month. This is last Bissell I'll ever buy. I had less than 6 months and cared for it.
April 30, 2012
Rated 5 out of 5 by DENISE82 this is the best cleaner yet!
This is my second bissell cleaner and I ABSOLUTELY LOVE IT
April 29, 2012
Rated 3 out of 5 by Charli124 Made my puppy more easy to love!
The carpet cleaner works very well. It did a better job than professionals charging 3 times the price of this system. I can't say enough about how well it cleans carpets.
Unfortunately, there seems to be a serious design flaw in the hard floor accessory. It refuses to remain attached during hard floor cleaning. It took hours of tinkering with it, 4 times to replace the tank with hot water because it cooled off before we could get the attachement back on and took really most of the day to clean porcelain tiles in hall and kitchen.
It was an unhappy surprise because cleaning the carpet is sooooooo easy and quick. I also love the clean, fresh smell of the carpet cleaner. Wish the hard floor cleaner smelled so nice.
Having the ability to clean both hard and soft surfaces was the reason I selected this cleaner over several others. So I can't give the system the rave review I had hoped for. Maybe someone can suggest a resolution to my problem.
Hubby says the shape of the hard surface tool does not conform to the frame where it attaches thus it is inclined to just pop off during cleaning.
Any ideas? If you can come up with a way for me to keep this machine, Bissell, I will give you great kudos because I really, really love the carpet cleaner.
April 29, 2012
Rated 5 out of 5 by April This machine ROCKS!
Got this machine with my "Birthday money" and it is AWESOME! My carpets looks great at a great price. Thanks Bissell for a WONDERFUL product.
April - Buffalo, MN
April 22, 2012
Rated 4 out of 5 by CKinPC Great Purchase
I have used my ProHeat Pet Deep Cleaning machine twice to large area rugs in my home. I am very pleased with the results. The carpets look and smell clean and operating the machine was easy. My only complaint is cleaning the brush area and residual gunk that is sucked up in the lower plastic housing cover. Overall I am very pleased. The quality of the machine seems very good but time will tell.
April 22, 2012
Rated 4 out of 5 by mfern4 I HOPE I HAVE A BETTER ONE THAN SOME...
We have had ours for only a few weeks. We've have a Bissell Steam Cleaner before - it's about 10yrs old and now it just doesn't do what we need. We have a new puppy (need I say more...) and two cats, so we decided to buy a new one especially designed for pets. The first time using it, I was impressed. Only concern at this time is that the hose clip doesn't hold the hose. I've tried different scenarios and still can't seem to get it to stay clipped. Currently being held in place with a rubber band or it falls off while cleaning.
I see others who have owned their steamers 4m or less have issues and I hope ours doesn't. I will keep the box and receipt and hope for the best.
The older steamer will go out in the yard sale :)
April 21, 2012
Rated 5 out of 5 by Cassee48 So Glad I Bought This Steam Vac
I've wanted a steam vac for years, so I did a lot of research before selecting this one. I needed a cleaner to get out deep down dirt and pet stains. I made the right choice! I have used this machine on my carpet to remove ground in dirt and pet stains from dog and cat urine where the two of them tried to out each other. They ruined the entertainment center and it had to be replaced, but you can't just replace the entire carpeting. This Cleaner does an great job !! I'm so glad I bought this model!
April 21, 2012
Rated 5 out of 5 by NIpper pro heat review
I purchased the pet spot pro heat because I had terrible pet stains on my carpet. It worked wonderfully removing stains. However the belt burned apart in the middle of cleaning the second room. I had only owned the product 6 days so I returned it to Walmart where I purchased it. I could not get the Pet spot so I got the Pro Heat 2 it works great too but I really miss having the pet scrubber brush for stains. Maybe I will order one. I loved both machines they are easy to use easy to clean up. They also did a fanstastic job on my carpets. Recommending them to all my friends :)
April 20, 2012
Rated 4 out of 5 by Carol417 Pet cleanup
I have only used my bissell once and I used the pet cleaner that came with it and it worked great my rug and room smelled so much better. I also have allergies so I clean the carpets to keep the allergens down. I haven't used any of the on board tools so I can say how those work. I would have liked it to be a little lighter as I am disabled and have shoulder issues. Also I don't like that dirt and hair get trapped in between the water bladder and dirty water spot it is very hard to clean that out.
April 12, 2012
Rated 5 out of 5 by Lisa1641 works great! uncomplicated! fun to use!
This is a great carpet cleaner to pull out and use anytime. It's easy to handle and effective! It's lightweight and the onboard attachments come in handy. All households with carpet, bare floors, kids, pets or just everyday living should own this product. Thanks Bissell!!
April 6, 2012
Rated 5 out of 5 by Bradd Excellent product...
The first thing I said to myself after using the ProHeat Pet Deep Cleaning System for the first time was,"why didn't I get one of these years ago". It's easy to use, smooth, effortless cleaning...made the job a pleasure.
April 5, 2012
Rated 3 out of 5 by Almay it is a good machine but.......
Machine is great except for the heater. I don't think my machine heater works of course, I didn't realize it until now. I don't use the machine very offen, so its too late to return. NO BOX, NO RECEIPT, NO FIX!
April 3, 2012
Rated 5 out of 5 by roadkarot A GREAT CARPET CLEANER!
I have been borrowing my friends Bissell ProHeat Pet Deep Cleaner off & on for the past 6 mos& fell in love with it!
I bought mine to replace a smaller Bissell carpet cleaner that finally burned out after 10 yrs of cleaning up after my 5 dogs & 7 cats.
Its easy to use & leaves my carpets clean & dry.
I LOVE IT!
March 27, 2012
Rated 5 out of 5 by carl1320 Excellent Machine
This machine is a excellent choice if you have children or pets easy to use handheld features are awesome steam cleaning is a breeze with this machine i highly reccomend it.
March 26, 2012
Rated 1 out of 5 by Brittany very disapointed
i bought my carpet cleaner and the first use it worked fine and then we went to use it again and its not working right. It dont dispense water neither the hand held cleaner.Itll suction fine but wont dispense water at all.im very upset i cant return it because i threw the box away.
March 24, 2012
Rated 4 out of 5 by shaggy pro heat 2x
its a great cleaner just make sure you get extra belts expecially the pump belt i have changed it twice in three months since i have had the machine
March 24, 2012