Rated 5 out of 5 by Randy Great product
This carpet cleaner works! And the price of this product is roughly the same as if we had paid to have the carpets cleaned professionally. We have a golden retriever and as all dogs do he adds to the soil of our carpets. One area looked so bad the beige carpet was grey. We were going to have the carpet replaced it looked so bad. After cleaning the carpet once it looked almost as good as new. We are very happy we made this purchase and we would recommend this cleaner without reservation.
November 22, 2012
Rated 1 out of 5 by Bopper Doesn't Remove Water
I have had my Bissell Proheat 2X a couple of years and it has never removed the dirty water from my carpet. Obviously there is something wrong with it!!
June 16, 2014
Rated 1 out of 5 by jim DOES NOT WORK AFTER A FEW YEARS OF SURVICE
The tank to suction connection must be held down to make the base unit or hand wand work at all. bad design.
If you do not use bottle water the heater WILL clog and also send particles into the water spray jets and they too will clog. To fix this you must remove all pipes & connection, all jets and the water heater, clean with CLR reassemble. 2 hours work if you have the tools. Cleans great just doesn't last.
April 25, 2014
Rated 1 out of 5 by SamCat Used once. No longer sprays water or cleaning solution
I used this machine exactly once. It did a fine job. Before I put it away, I did all the suggested maintenance. Now, the carpet cleaner will spray neither water nor cleaning solution.
The vacuum function works and I've checked all the reservoirs. They are fine. If I depress the conduit for each reservoir, the water comes out very easily, so the filters to the reservoirs aren't clogged. I can only conclude that the problem is in the innards of the machine where I can't reach it. Surely, this carpet cleaner should work more than once.
So, to say the least, I am extremely disappointed.
March 28, 2014
Rated 1 out of 5 by 2goldenpyrs DO NOT BUY IF YOU HAVE PETS!! Also have had many problems with the gasket in the formula tank
As far as cleaning the carpet, I would give it 4 stars. However, I purchased this product because it said "Pet 2X" on the front. I have 2 large, shedding dogs, so I thought, "Hey, this looks like the one to buy!" I spend almost as much time cleaning the unit after I use it, than I do cleaning the carpets! The hair gets ever where inside and you cannot remove the brushes to get at all the nooks and crannies! So yes, it does a great job cleaning (and sucking up all the hair) but really hard to clean aftrwards.
I do vacuum before cleaning, but because we volunteer at the Golden Retriever Rescue, we often have foster dogs here that are sick or not potty trained.
The other major issue I have had is the gasket often leaks on the formula tank, so I go through cleaning solution pretty quick.
One other small complaint I have is that the attachment hose keeps falling down when I'm cleaning the carpet, so I literally have a string wrapped around the unit, holding the hose in place.
One positive note is that the electrical cord is nice and long.
I regret falling for the "Pet 2X" on my unit and should have shopped around more for one that I can remove the rollers.
November 22, 2013
Rated 1 out of 5 by Ray Pump Problem
After reading several reviews, I find I am not the only one having pump problems. This is a defect that needs to be addressed. I can not recommend this product due to the failure of the pump.
August 12, 2013
Rated 5 out of 5 by Ann IF YOU HAVE PETS & REALLY STAINED CARPET..BUY THIS
OMG! MY CARPET WAS GROSE! I adopted two english mastiffs, and my carpets have suffered. Not to mention these are older dogs and one has bladder issues in her sleep that I tried to keep cleaned up with the Bissell Portable ( I give that an A as well)You can imagine how stained up my carpets had become because of drool, urine stains, muddy paws, regular foot traffic.
I researched several brands for weeks trying to make the best decision for ongoing cleaning.
YOU HAVE TO BUY THIS. My carpets look like new again. I had to go over it several times and use the cleaning tool in spots, but it got the job done. There is no longer any evidence of dogs, it smells great and I feel I am able to invite over friends again!
The pitfall I found so far, is that I noticed it losing suction after about 3rd tank refill. I ended up having to clean up the brushes that was filled with dog hair my (Bissell) sweeper missed (whats up with that?)
The other thing is I wish the tank was a little bigger. My dining room is 17 x 17 and it took 4 tanks to deep clean it until it was clear water. It is not hard to change tanks at all. just time consuming.
I highly recommend this to anyone..especially if you have animals, and after renting one a few times, you could have paid for this!
May 29, 2013
Rated 5 out of 5 by jeannebeanie CLEANING THE CLEANER
I love my Bissell but i need help with cleaning the machine after i use it, it is so clogged with hair! (two dogs and a long haired cat) any suggestions?
May 22, 2013