Rated 1 out of 5 by Caroline Disapointed!
I have had nothing but trouble with my Bissell Pro Heat......I have spent more time trying to unclog the spray nozzles and trying to get the suction to work than I have actually cleaning my carpets!
I have tried all the tips on the Bissell web site and I am using the Bissell Carpet Shampoo as recommended but I am still having issues with suction and spraying. I would definitely not recommend this product based on my experience!
October 19, 2013
Rated 3 out of 5 by tsixr Worked great 4 times then became very loud
The Proheat 2x worked wonderfully the first 4 times my wife and I used it to clean our home. But on our 5th cleaning the proheat became very loud when the brushes came on. It only makes this loud noise when the brushes come on so now we are not sure what is wrong with it. It's so loud that we are worried about using it again. If not for this issue we would give it a much higher rating.
October 13, 2013
Rated 5 out of 5 by D&M This machine is a Life Saver!!!
I have had my Pro Heat 2x for 4 yrs. and have had no problems with it. We have large areas of tile flooring & this machine whizzes thru the grime, [even gets the grouting clean]. It does a beautiful job on the carpets too!!! It has saved me from back -breaking scrubbing , I Love my Bissell!!!!Now I'm thinking about purchasing the" Big Green Scrubbing Machine"!!!!
September 25, 2013
Rated 1 out of 5 by Jerri Pro heat
I have a Pro heat cleaner that worked approximately 5 times before breaking. It would spray but not suck up the water.
I took it in to a repair shop and they said the Pro heat cleaners are well known for this problem and they can not be fixed, therefore, I would have to purchase a new one.
Therefore, I will buy a new Hoover as I have had a Hoover steam cleaner that lasted me 15 years versus a Pro Heat which lasted 3 years.
August 23, 2013
Rated 5 out of 5 by Deb Impressive Machine!
I have beige berber carpet in the den and rough Italian tile in the adjacent kitchen. Took me awhile to realize that dirt from the kitchen floor (that could not be seen) was making my beige berber very dirty. Rented a steam carpet cleaner, but was not happy with results. Cleaned the carpet again after buying the Proheat 2X Cleanshot and was shocked at how black the water was! Not only did the carpet look better, but it was softer. I have used it to clean the rest of the carpet in my house, and used it to clean up carpet stains at work. Both had old set in stains that I had all but given up on ever getting out. I was amazed at the job the Proheat 2x Cleanshot & the 2x cleaning formula did on those carpets. My only problems have been with the flow meter and the spray tip. I realized (after consulting the Bissell website) that the problem was me, not the machine. This machine has more than paid for itself! Best tip - always use recommended Bissell cleaning formula for this machine. I love the 2 I recommended below. They are fantastic!
September 20, 2012
Rated 5 out of 5 by Dually Satisfied
My wife and I were trying to clean our living room carpet one evening, a month ago, so it would be dry in the morning. Our old carpet cleaner,also a Bissell, died again after about 10 minutes for the third time. I was not about to pay anybody to fix it again so we went to a 24 hr store and compared the Bissells to the Hoover. We decided to give Bissell one more chance and bought the Proheat 2x. We have been very happy with the machine and all our carpets are now clean. Thank you.
September 15, 2012
Rated 2 out of 5 by chick roll bristles not turning
Just took this product out of the box, spinning bristles are not turning, what should I do to get them to work?
August 22, 2012
Rated 2 out of 5 by James Proheat 2X Cleanshot Pet- doesn't spray
I've had a Proheat 2X Cleanshot Pet floor cleaner about two years but have only used it a few times for light residential use on new carpet. After each use I thoroughly cleaned and flushed the machine and lines. I recently tried to use it and it no longer sprays. I followed the instructions on your website to check the pump (its not the pump) and the spray tip nozzles. I even removed and replaced the handle per the trouble shooting instructions.
It appears there must be a wiring issue between the water spray trigger and the pump. It works just fine for the hand held tool so I assume it's in the wiring within the handle from the trigger to the pump.
Prior to having this spraying problem, the machine performed well. I'm looking for additional troubleshooting instructions.
Is there any other instructions a person can use to fix the problem?
I would prefer to fix it myself and avoid the cost of a repair center since I don't feel I have received anywhere near the value of the original cost of the machine and shouldn't have to bear the cost of the repair due to the minimal use.
July 29, 2012
Rated 5 out of 5 by Mkg88 Great cleaning!
Product does an excellent job of cleaning carpets. I have used many other brands over the years. Only wish you didn't have to empty and refill so often, needs bigger reservoirs.
July 23, 2012
Rated 5 out of 5 by pep-indiana Glad I got the model 9500!
I have used the 9500 3 times in 6 months(different carpets), and it is amazing! The fluid-flow indicater and rinse-only mode make this unit the best model and worth the extra money. The long hose is a bonus. I use the Pet Cleaner solution and it does great. The unit is easy to use and fairly easy to clean. This unit does better than the professional cleaning I have had in the past, and better than the Bissell canister unit that I had for 15 years. I cannot give the 9500 enough praise. If you follow the instructions and learn how to use and clean the unit, you will be glad you spent the extra money to get the features on the 9500.
June 17, 2012
Rated 3 out of 5 by keep it moving flush the lines
i have the pro heat 9500 and i was wondering how do you flush the lines on the unit so the solution can flow again
June 10, 2012
Rated 5 out of 5 by Marie This product does a good job.
It does a great job after you learn how to use it - I think that the instructions on how to use the carpet cleaner was lacking. If you had an extremely dirty carpet like mine, it was a lot of work but it did a great job of cleaning up juice and milk spills that had been there several years and just kept reappearing. I cleaned the carpet about two weeks ago now and the spots have not reappeared. The trick is in going over and over the bad stains and then rinsing and rinsing and rinsing.
June 4, 2012
Rated 1 out of 5 by Annie poor quality
This is my second Bissell in 8 yrs and I refuse to spend another penny on one... If someone gave me a brand new one that was twice the cost I would NOT accept it.... I just finished my carpet with a friends Hoover that is old and it did much better than your when it was right out of the box.. Thank you
May 24, 2012
Rated 4 out of 5 by Lkenoother316 Great Untill I Stopped Using It
Machine really worked wonders untill i stopped using it! Pulled it back out and spinning gage wont spin when it should now idk what to do pretty upset cause ive taken it apart & put it back togeather now im bouta trash it otherwise good product jus cheap brakable plastic one tip & handle.
May 22, 2012
Rated 5 out of 5 by jill good sucktion
used proheat twice no ploblems had a bissell before lasted years great produck
May 20, 2012
Rated 5 out of 5 by Dolly Fantastic Job
We just got a Teacup Yorkie and are trying to house train her. There were several areas of my carpet that were her favorite places to go. Some times we didn't see her to get it with the Little Green Machine. After doing my carpets with the ProHeat 2X, they are beautiful, fresh and clean. It was easy to use and the carpets dried in what I consider a normal amount of time. I do wish the tank was a little larger. You can't go wrong buying one.
May 18, 2012
Rated 1 out of 5 by admany2 Beat up my carpet
I followed every direction to the letter when using this carpet cleaner. As I was cleaning an area of the carpet a lot of "tufts" of he carpet kept coming up. So much so that I had to keep stopping to remove it from the cleaning path so it would not clog the machine. I stopped after doing one area and let it dry to see what was happening. The carpet was very rough where I cleaned it and the texture was now different than the rest of the carpet. This machine was killing my carpet. My carpet is not a cheap one and is a high quality brand. I do not recommend using the carpet cleaning machine. I returned it at once after this episode.
May 14, 2012
Rated 5 out of 5 by acustmomer Works Great!
Great for full shampooing of carpets!!! For quick small shampooing jobs, I use the Quick Steamer and both use the same cleaning liquid, so that's convenient.
Wish it had a bigger tank, so I didn't have to refill so often, but it works great!
May 13, 2012
Rated 1 out of 5 by verbalicon Buyer beware! Keep a mop handy!
As soon as I turn my unit on these days (of course, after the warranty has expired), the flow indicator starts rotating, and soapy water runs all over my floors--no matter whether the unit is on the "floor clean" setting or the "tool clean" setting, with no other switch pressed.
If the unit hadn't been sitting on my kitchen floor this last time, the water overflow could have caused MAJOR damage to the rest of the house.
May 12, 2012
Rated 5 out of 5 by Qnmargo Excellent!
We were having a flea problem with our cat and after using our steam cleaner twice the fleas were gone! Our carpet looks like new. I highly recommend the ProHeat 2X.
May 2, 2012
Rated 5 out of 5 by Angie Carpet looks like new!
We just used our new ProHeat 2X® CleanShot® Deep Cleaning System over the weekend and were so thrilled with the results. With a house full of pets and kids, our cream colored family room rug looked more like a brown rug. A few weeks ago, I was ready to get new carpet installed but agreed to give shampooing a try. I'm so glad that I did - we pre-treated and then used the shampooer and are now back to a cream colored rug!
It did take a lot longer to dry than I expected but I think I just need to make a couple more passes next time to suck more water out of the rug.
We're tackling our basement carpet next weekend - looking forward to seeing the same results!
April 30, 2012
Rated 5 out of 5 by DonnaMae777 Wonderful Results on 16-year Carpet
Our apartment carpet was cleaned 8 years ago by professionals. Ground in dirt turned out black on off-white normal carpet. The carpet was so cold and wet for several hours after their so-called cleaning was completed.
I decided that we purchase the Bissel ProHeat 2X CleanShot Deep Cleaning System, rather than getting a rental cleaner.
This weekend, my husband decided to do a couple of short passes side-by-side in the entry way. We were astonished at how much dirt was ground in, from the brown water that he emptied. He did very slow strips until the water appeared clean. The carpet gleamed white and dried up within a half hour, because there is a built-in dryer in the unit.
Like new, we are so impressed at these results. I'd recommend this product to anyone who wants a thorough carpet cleaner!
April 26, 2012
Rated 5 out of 5 by Mark2012 Very Happy Cleaner
I am a first time Bissell buyer and I am astonished at the short amount of time it took to clean my house carpets. The dry time was simply amazing to me; it took only 1/2 hour to dry! I definately would recommend the Bissell Clean Shot to any would be buyer.
April 18, 2012
Rated 5 out of 5 by Linda very easy to use!
I usally purchase a hoover, But decided to change to bissell. Purchase this rug scrubber from a local dealer. It does a great job! Very easy to use, Glad I changed to a Bissell!!!
March 17, 2012
Rated 5 out of 5 by Marcy Great
If you need a shampoo cleaner this works great.... easy to use, deep clean, not too heavy.
March 12, 2012
Rated 5 out of 5 by 1st American Rose My FIRST Bissell Machine!
We Rescue Weimaraners. This DEEP CLEANER is a MUST HAVE. I did my research before chosing this Cleaner. SO happy with this Machine , attachments & YOUR Cleaning Solutions. My Husband used it while I was in the Hospital having Surgery. What a wonderful surprise when I returned. The Carpeting was cleaner than when the "PROFESSIONAL Rug cleaning Company" came out and did their Premium Service! CLEAN CLEAN CLEAN! He was all smiles as he said it was easy and trouble free! We also now have a SPOTBOT PET unit as well. We have not purchased a Bissell Vacuum as we had just purchased a different Brand a year ago(BEFORE we found Bissell) BUT, Our NEXT Vacuum will be a Bissell. We love the Bissell Customer service, Which is very IMPORTANT to us. We have called them to ask questions and they are MOST Helpful. I did see that On YouTube, there are very Helpful Videos on cleaning these Shampooers & Maintaining them. Infact, I called My Aunt, who has an Older Model Bissell Proheat Upright (Their Sprayers would not spray as they were clogged)and she was able to UNPLUG their sprayers using YouTube Videos...She NOW knows to CLEAN them out After each use! Her PROBLEM solved. I did send her the Bissell Site Cleaning Link too...Thanks Bissell for Such a GREAT CLEANING MACHINE! I am considering the NEW LIFT-Off machine for My Son and His Family for Christmas... LIFT-OFF... what a novel Idea! Wondering if it can compete with this SUPER-Deep Cleaner??? MY Bissell SPOTBOT PET model 33N8, for small clean-up jobs( it does an EXCELLENT JOB!) WE HIGHLY RECOMMEND BOTH Cleaners(One for the LARGE CARPETED AREAS & ONE FOR SMALL/SPOT CLEANING - BOTH FOR Upholstery , stairs etc.
March 10, 2012
Rated 5 out of 5 by Jerry 65 This is the best
Used my cleaner today. It was nice. Read your instruction book before you ever start and watch the videos. They will help you understand how to operate it better. This is my 2nd Bissell cleaner I have had. There have been so many better improvements made to this mechine and it works so much better than my old Bissell. Cleans so much better. Could not belive the dirt I got out. Our carpet is 5 years old and it looks like new again. You get what you pay for in this machine. Easy to fill and empty.
February 29, 2012
Rated 5 out of 5 by Charlie11 This steam cleaner is amazing
I have bought other bissell deep cleaners in the past and they were great but the proheat 2x is the best by far. I have two kids and two dogs in the home with very light cream color carpet and it looks new again even on the high traffic areas. It even took out pet stains that i thought might never come clean. Easy to use clean and store . !!!Thank you Bissell !!!
February 28, 2012
Rated 1 out of 5 by Jo unit broke after a year and VERY HARD to clean
I really liked this product in the begining, but after 6 months cleaning the muck that accumulated in the unit was impossible even though I religiously vacuumed the rug prior to steam cleaning. Such a bad design! After a year, it started to break down. It was unable to dispence the cleaning product and the water in the bladder. I eventually used it as a vacuum cleaner. Please redesign!
February 15, 2012
Rated 5 out of 5 by BMCQ Bissell ProHeat 2X® CleanShot WOW
love this thing ,, my carpets looked really bad and I'm in a rental with 3 dogs and my little 1 dog thinks she can go any time and any where she needs , ,she even getting better about going in the house , now that I can get the carpet so clean with my bissel 2x
It's amazing how fast my carpets dry
February 11, 2012