Rated 5 out of 5 by Deb Impressive Machine!
I have beige berber carpet in the den and rough Italian tile in the adjacent kitchen. Took me awhile to realize that dirt from the kitchen floor (that could not be seen) was making my beige berber very dirty. Rented a steam carpet cleaner, but was not happy with results. Cleaned the carpet again after buying the Proheat 2X Cleanshot and was shocked at how black the water was! Not only did the carpet look better, but it was softer. I have used it to clean the rest of the carpet in my house, and used it to clean up carpet stains at work. Both had old set in stains that I had all but given up on ever getting out. I was amazed at the job the Proheat 2x Cleanshot & the 2x cleaning formula did on those carpets. My only problems have been with the flow meter and the spray tip. I realized (after consulting the Bissell website) that the problem was me, not the machine. This machine has more than paid for itself! Best tip - always use recommended Bissell cleaning formula for this machine. I love the 2 I recommended below. They are fantastic!
September 20, 2012
Rated 5 out of 5 by Dually Satisfied
My wife and I were trying to clean our living room carpet one evening, a month ago, so it would be dry in the morning. Our old carpet cleaner,also a Bissell, died again after about 10 minutes for the third time. I was not about to pay anybody to fix it again so we went to a 24 hr store and compared the Bissells to the Hoover. We decided to give Bissell one more chance and bought the Proheat 2x. We have been very happy with the machine and all our carpets are now clean. Thank you.
September 15, 2012
Rated 2 out of 5 by chick roll bristles not turning
Just took this product out of the box, spinning bristles are not turning, what should I do to get them to work?
August 22, 2012
Rated 2 out of 5 by James Proheat 2X Cleanshot Pet- doesn't spray
I've had a Proheat 2X Cleanshot Pet floor cleaner about two years but have only used it a few times for light residential use on new carpet. After each use I thoroughly cleaned and flushed the machine and lines. I recently tried to use it and it no longer sprays. I followed the instructions on your website to check the pump (its not the pump) and the spray tip nozzles. I even removed and replaced the handle per the trouble shooting instructions.
It appears there must be a wiring issue between the water spray trigger and the pump. It works just fine for the hand held tool so I assume it's in the wiring within the handle from the trigger to the pump.
Prior to having this spraying problem, the machine performed well. I'm looking for additional troubleshooting instructions.
Is there any other instructions a person can use to fix the problem?
I would prefer to fix it myself and avoid the cost of a repair center since I don't feel I have received anywhere near the value of the original cost of the machine and shouldn't have to bear the cost of the repair due to the minimal use.
July 29, 2012
Rated 5 out of 5 by Mkg88 Great cleaning!
Product does an excellent job of cleaning carpets. I have used many other brands over the years. Only wish you didn't have to empty and refill so often, needs bigger reservoirs.
July 23, 2012
Rated 5 out of 5 by pep-indiana Glad I got the model 9500!
I have used the 9500 3 times in 6 months(different carpets), and it is amazing! The fluid-flow indicater and rinse-only mode make this unit the best model and worth the extra money. The long hose is a bonus. I use the Pet Cleaner solution and it does great. The unit is easy to use and fairly easy to clean. This unit does better than the professional cleaning I have had in the past, and better than the Bissell canister unit that I had for 15 years. I cannot give the 9500 enough praise. If you follow the instructions and learn how to use and clean the unit, you will be glad you spent the extra money to get the features on the 9500.
June 17, 2012
Rated 3 out of 5 by keep it moving flush the lines
i have the pro heat 9500 and i was wondering how do you flush the lines on the unit so the solution can flow again
June 10, 2012
Rated 5 out of 5 by Marie This product does a good job.
It does a great job after you learn how to use it - I think that the instructions on how to use the carpet cleaner was lacking. If you had an extremely dirty carpet like mine, it was a lot of work but it did a great job of cleaning up juice and milk spills that had been there several years and just kept reappearing. I cleaned the carpet about two weeks ago now and the spots have not reappeared. The trick is in going over and over the bad stains and then rinsing and rinsing and rinsing.
June 4, 2012