Rated 4 out of 5 by jaewang Very good cleaning, almost a 5-star!
5 stars for customer service.
3 stars for the steam mop due to reliability issue.
The steam mop could have been a 5-star if it did not break down less than 18 months. Luckily I'm still within the 2-yr warranty. So the jury is still out on the reliability issue. With that said, the steam mop cleans very well, especially on tiles. I also have used on laminated hardwood floor (on medium setting thou). Overall, it reduces the cleaning time from 30 mins to 15 mins compared to the traditional mop. I highly recommend this steam mop to anyone out there. Register your steam mop so you can take advantage of the warranty.
Customer service is great. Just one phone call and Bissell is sending me a new steam mop. I did buy the mop directly from bissell.com.
July 9, 2015
Rated 3 out of 5 by JP 1940 Steam Mop Review
I just received it and put it together yesterday. I just finished using it in my small kitchen that has vinyl floor. I did not slide as easily as I thought it would; however, I probably did not use the right mop head. I tried using the scrubber mechanism but it would not stay down so I'm sure I need to learn how to do it correctly. I'll change out the mop head and try again. I do not have the distilled water yet so used tap water.
July 4, 2015
Rated 5 out of 5 by Icegal Loved this product!!!!!
I've owned two other steam mops before buying this one and didn't like them at all. I can't say enough good things about this product. It is light weight, easy to use, quiet, easy to clean and does a great job! I never thought I would look forward to cleaning my hardwood floors. After using this steam mop, they look brand new! A very satisfied customer
July 3, 2015
Rated 5 out of 5 by sdk Super cleaner steam mop
I love this steam mop. Easy to use! Nice long cord. Really cleans the heavy traffic areas.
July 2, 2015
Rated 5 out of 5 by John43 Power Fresh Steam Mop
This is my second steam mop it took over three years to wear out the first one.
I use it on our kitchen dining room floors over 350 square feet of space and it makes it easy to keep clean.
June 15, 2015
Rated 5 out of 5 by LUTHER WORKS FOR ME!!
70 YEAR OLD BATCHELOR----ALL TILE FLOORS
MOPPING JUST MOVED THE SCHMUTZ AROUND...GROUT LEFT GROTY...
STEAM MOP CLEANED VERY WELL....DAMP FLOORS ARE TO BE EXPECTED WHEN APPLYING STEAM TO A COOL SURFACE....
NO OPERATION PROBLEMS...USED DISTILLED WATER...BASED ON RESIDUE ON MOP HEAD IT GETS 5 STARS.
UNNECESSARY MARKETING EMAILS WILL PROBABLY LEAD TO "UNSUBSCRIPTION"
June 14, 2015
Rated 1 out of 5 by jimf Stopped working after only two years
Purchased this mop two years ago and it stopped working. The unit gets hot but does not pump steam to the pad. Will consider purchasing another brand. We only use it about 4 times a year so a total of 8 times.
June 7, 2015
Rated 1 out of 5 by specialk Very wet floors
My first Bissell. Used this for the first time yesterday. My floors were so wet after using, with regular back and forth passes and not lingering, that I had to get a dry regular mop to get up the water. I had this problem even on the lowest steam setting. I used distilled water as recommended. I'm very disappointed because I had high hopes for this steamer since my Shark steamer quit working.
June 7, 2015
Rated 4 out of 5 by Dianna Soooo Disappointed!!!
Loved my steam mop - I have all hardwood and tile in my house and could always trust that it would get the job done, but after a year it has become temperamental - sometimes it works and sometimes it doesn't. I have not found anything else on the market like it for the money. I am going to call about the two year warranty and hopefully have it serviced at no cost to me - I will write an additional review based on the type of service that I get on the warranty.
May 26, 2015
Rated 5 out of 5 by ladyjane1 love the machine
I love the machine but it drips water from the resvoir, I cannot figure out what is wrong, Everything seems hooked up correctly, and it works good, but it drips. Any ideas on what is wrong?
May 23, 2015
Rated 3 out of 5 by Jen hard to use
I was really excited to get this mop, so I could toss the old bucket away. However, I found this very difficult to use. It did not go forward. The pad kept getting caught and going underneath. I tried the other pad and same thing happened. When it did work, the pad got dirty, so I assumed it worked.
It seems like the elastic is not tight enough. I am really bummed. I will be returning this.
May 19, 2015
Rated 5 out of 5 by redhot Love I can get between things.
I have had two other steam mops and this one is head over heals above the others. I can get between things, it has great temperature range, and a cord that is long enough to get to the other end of my kitchen,so sweet. The water tank can be removed which makes it easy to add the water and dump it out when you are finished and It gets the floors clean without leaving them to wet. It was easy to put together .This one is 100% women friendly.
May 19, 2015
Rated 3 out of 5 by MrsWimpey My Bissel
Got my steam mop as a house warming gift and love it! My only complaint is today when i grabbed it water came pouring out. After taking out the tank I realized the cap had broken off inside of the mop. Think I may have pushed it down to hard last time I filled it. Looked for the replacement tank online and noticed they where out of stock, so thinking a lot of people have this problem?
May 13, 2015
Rated 5 out of 5 by Bajarat Wonderful, I love my Bissell
I had a different brand steam mop that went out. I started shopping online for a new one, I found this Bidsell and ordered it. Used it once and loved it so much I bought one for my son and daughter in law.
May 12, 2015
Rated 5 out of 5 by NV Farm Gal Excellent Product !
I purchased this Bissell PowerFresh Steam Mop for myself and liked it so much I purchased two more for Mother's Day gifts and both recipients love it as much as I do. Was stunned how dirty my floors still were after mopping by hand. But this got them amazingly clean and dried almost immediately. One of the gift recipients is 85 and loved how light and easy to use it is. Look no further for a steam mop!!
May 12, 2015
Rated 1 out of 5 by Butch No Replacement Parts
I'm giving this one star based on Bissell's replacement parts and not the unit's performance. After only one use, the water tank fell on the floor and slit open the water cap. Bissell and any other online parts retailer does not have the replacement tank and cap in stock.
May 11, 2015
Rated 5 out of 5 by Frankie Return and Replacement transaction
I purchased the Model 1940 on line approximately one year ago. The unit started to leak when in use. I called Bissell to find out what might be the case. Their agent explained that the leak is the result of a clog in the water system. The graciously agreed to the return of the unit with replacement by a new model. Couldn't have been more satisfied. Also, the unit works great.
April 27, 2015
Rated 5 out of 5 by Athena Whoo Hoo
Used it for the first time today. What a great machine. My whole house is tile except for the living room and 2 bedrooms. No more sticky kitchen floor. So easy to use. I used it on both middle and high steam. Amazing how it removed long standing dirt from the depressions in the tile. Floors never looked so clean and shiny. Thank you Bissell. Time will tell on the longevity of this product. So far 100% satisfied.
April 26, 2015
Rated 5 out of 5 by nanabeth 1940
I purchased this steam mop after researching steam mops on the internet--this one is everything you could want!!! Cleans -- never streaks and is so light weight!!! I previously owned a shark but it didn't even last a year!!! Hopeing this one will last a lot longer!!
April 25, 2015
Rated 5 out of 5 by Vivian666 Love my new steam mop!
Delivers everything I need...cleaning and removing footprints and dirt from dog! I have dark wood floors and it cleans them beautifully. Easy to use too!
April 24, 2015
Rated 1 out of 5 by bocephos This product fails.
Product does not perform on many levels as it is represented.
April 23, 2015
Rated 5 out of 5 by Ducky Awesome!
The kitchen/nook area in our house is huge. It usually takes about 2 hours to properly clean. Down on my hands and knees scrubbing and rinsing. Today I used my Bissell PowerFresh Steam Mop and that 2 hour down on my hands and knees job became a 30 minute stand up job. I am extremely happy and would recommend this product to anyone.
May 30, 2015
Rated 5 out of 5 by Chickenlady08 Love this steam mop 1940
I purchased this steam mop 1940 after researching most steam mops on the market. I love it. Doesn't use a lot of water so your floors are just slightly damp but quick to dry. The mop itself is lightweight and easy to maneuver. I have even used it on my carpet to freshen it up, knowing it wasn't going to get real wet. I love it. I am going to buy one now for my daughter so she can have clean floors like mine.
April 6, 2015
Rated 5 out of 5 by Squirt 3 Love this product!
I love my steam mop. This is my first one so don't have anything to compare it with, but It works great!
April 6, 2015
Rated 5 out of 5 by RonA Steam mop
Bought one of these directly from Bissell at a very good price and used it the day it arrived. What can I say, it works as it is supposed to, heats quickly and will cut through any "gunk" you may have on your floors. We have two large dogs that go in and out constantly so dirt and muck is a problem no matter what we do. This mop takes care of the dirt and sticky stuff they bring in.
Uses a fair amount of distilled water so buy a couple of jugs when you plan to do some serious cleaning.
April 2, 2015
Rated 5 out of 5 by Sandy Love It
Love this, cleans very well and the scent pad smells the whole house up fresh and clean. Heats quickly for a fast steam and gets the job done quickly. I would recommend this steam mop in a heart beat. I took back my Shark mop, because it took longer to use that than mopping the old fashion way and did not clean like the Bissell PowerFresh Steam Mop.
You will not be dissatisfied with this mop.
April 1, 2015
Rated 5 out of 5 by Ron Bissell Model 1940
Had a Shark prior to this purchase that had to be pumped with the handle for steam. The Bissell is so much better with three steam settings, no pumping the handle for steam, far superior to the Shark. Does an excellent job on my tile floors. Recommend!
March 27, 2015
Rated 5 out of 5 by doubled great purchase
I have been trying everything on the market to get my tile floors and grout clean. I finally decided to try this steam mop, since Bissell was rated so high. I am so happy with it so far. The sad part was seeing the mop head when I finished cleaning and realizing that the floors were dirtier then I ever dreamed. I am happy with my decision to purchase and I hope it stays that way!!
March 19, 2015
Rated 1 out of 5 by Chris73 Was great while it lasted
Stopped steaming after 7 months, did all the trouble shooting, only used distilled water and was told because I didn't buy their cleaner they would not cover the warranty. No where in the manual does it state to use only Bissell cleaner, it recommends using distilled water which is what I did! Worked great while it lasted. Will never purchase a Bissell product again!
March 18, 2015
Rated 5 out of 5 by Prairiegirl44 Money well spent
It cleans lino very well. I love the steam action. No water left on the floor.
March 30, 2015