Rated 5 out of 5 by DebCedarCity Works Great
Had the older version and could not get a soured smell out. Nice to see the new design and it works great. The new one is lighter and seems easier to manuever. Have many Bissell cleaners, spot bot, shark, carpet shampooer and steam sweeper. all work Great and seems my New Eraser is even better than the previous model. Very Satisfied.
June 20, 2013
Rated 4 out of 5 by 2Dog Mom Exasperating
I purchased the Pet Hair Eraser vacuum (Model 3920) three years ago because I have long-haired dogs that shed twice a year. I was quite happy with it – it actually pulled more fur out of the carpet after I had vacuumed with another brand canister. It still does a good job picking up the hair – have to empty the canister every two rooms. However, there are three problems that are very aggravating: 1) Emptying the canister creates a mess that then has to be vacuumed up. 2) Whoever invented the inner cyclone should have to spend eternity replacing them in inner housings. Most exasperating, and now one of the tabs has broken off, and I don’t see the cyclone listed in replacement parts. 3) When you least expect it, the curved hose wand comes out of the base and blows dirt and hair all over newly cleaned carpet/floor. Also, I had to have the motor replaced after just 10 months. Thankfully, it was covered under the warranty, as was the motor on the Bissell steam carpet cleaner I had just 3 weeks. Perhaps it is time to rethink having appliances built in China.
June 18, 2013
Rated 2 out of 5 by Gary Great hair removal BUT
Picks up cat and dog hair with excellent suction and beater bar action. However, the foot release that holds the vacuum upright failed within a few months. So expensive to repair that I had to purchase a replacement vacuum.
Expensive Failure of a simple part.
June 18, 2013
Rated 1 out of 5 by Jan Great suction
Started out good but living in the desert and having three dogs the belt kept giving out and having to replace it every couple of months got tiring. It lasted almost two years. Up to that point it was great but then the belt would not stay on any more so in the trash it went.
June 10, 2013
Rated 5 out of 5 by caligirl66 exceeds expectations !
This is my third Bissell upright vacuum. The others lasted well beyond the warranty time period, I expect this model to do the same. I find that it has a great deal of suction, picks up pet hair & dust very well.
I like the contour tool & the mini vac tool -
Very good for pet hair on pet beds. I was considering the
heavy duty model sold only through Wal-mart. I went to several stores & on-line in attempt to find this model but they did not have ANY in inventory. I decided to try this model as it's similar to the others I owned.
Overall, It's better than my previous models.
However I have two suggestions for Bissell .
1. Improve the strength/size of the handle release pedal
This is used repeatedly and has been the first item to go
out ( after years of use) It's nearly impossible and expensive
to have repaired.
2. Provide a locking mechanism between the curved hose wand and hose wand base. After some usage this item
gets loose and tends to separate during use, so I have to re-attach and re-vacuum as nothing made it into the tank or
June 8, 2013
Rated 4 out of 5 by eastforkguy Works Well
I've had this vacuum for approximately 1 year and it works very well. The only problem I have is that it does clog fairly easy as some have said, but I've found that it only clogs if you try to suck up lots of straw/grass like from a rabbit which I did. It did clog up where the hose attaches to the vacuum but it was very easily unclogged and honestly you shouldn't be vacuuming big stuff anyway. It has picked up everything I've ran over so far (including some coins and screws I didn't mean to). Overall very good.
April 30, 2013
Rated 1 out of 5 by JT This product is garbage
It does not even pick up the smallest dust or dirt particles. It leaves tracks of pet hair and dust in its wake. After using the product, my floors are dirtier than before. I have disassembled the entire vacuum and cleaned every hose, and it still does nothing. I will NEVER be purchasing another Bissell product.
April 20, 2013
Rated 1 out of 5 by frexs dont buy this
this is a piece of junk. I keep everything clean and it keeps clogging up. It is a pain in the butt to unclog too.
April 17, 2013
Rated 1 out of 5 by Suezapalooza Very disappointing
I wish I had read the reviews before I bought this product. It has to be by far and a way the worst vacuum cleaner I've ever bought. After a couple of weeks the clip that holds the extender poles snapped off, the rubber on the edge to edge(wot a laugh!) is peeling off. It is heavy and cumbersome to use. And now today the brushes aren't turning! I had the Lift off canister Bissell before and that was awesome, but I can't find it anywhere now. I wonder if the person who designs vacuum cleaners has ever vacuumed before!
April 8, 2013
Rated 4 out of 5 by GSD_Mom Excellent for German Shepherd Fur in Car - Question about Vacuum
We've found an ideal use for this vacuum - we're keeping it in the garage as the car cleaning vacuum. We have a German Shepherd whose fur flies around the car and sticks to every surface. The suction in the hose is excellent. We're only using the Pet Hair Eraser on the cars because it's too heavy and clumsy to use inside the house on carpets and the upper chamber is too messy to disassemble and clean inside the house.
For the cars, the hose is long and stretches well. The Bissell pet turbo brush has stopped turning, but the silicone fingers on the turbo attachment do help to dislodge the pet hair from the car seats and carpet and the strong suction picks it up. We also use several non-Bissell vacuum attachments on the hose to clean the car. Bissell vacuums do require an adapter to use non-Bissell, standard size attachments.
We have a question: If we're only using the hose with attachments, do we need to be concerned about monitoring the belt and the brushroll? My husband analyzed the vacuum and thinks that the suction in the hose is unaffected by the belt and brushroll. Is he correct that the belt and brushroll do not affect the suction from the hose? Thank you!
April 8, 2013
Rated 2 out of 5 by Bunks Good Vacuum, Durability Terrible
We bought this vacuum back in 2008, when it first came out. We really liked it, and it is amazing at cleaning the carpets. It really picks up a lot of dirt. I was impressed enough that a friend of mine bought one too. However after about 4 years the handle release broke and so did the handle loop that you hold onto. We bought a new handle release and replaced it. It only lasted a year, and it is once again broke. The machine is a real hunk of junk because you can't roll it anywhere with the broken handle release. As for the handle that expensive replacement piece of plastic is great. Really disappointed in the machines overall durability. Another downer is that when you are vacuuming a lot of times the hose comes off, and you are just putting the dirt back onto your carpet. It is irritating, so you have to make sure to check the hose often. I also hate cleaning out the cyclone. I understand that you have to maintain bagless vacuums somehow, but that cyclone is so messy to clean out and there really isn't an easy way to do it.
April 6, 2013
Rated 1 out of 5 by Disappointed67 Disappointed
It might be a good vacuum IF you have a dog or cat that does not shed and if you do NOT live in the country, where dirt is easily tracked in. It does not do a very good job getting the hair up or dirt out of the carpet.
Who ever designed it never had to empty the canisters or clean the filters, which you have to do often while vacuuming.
The hose attachment has no suction, you would probably do better sucking on a straw.
Overall I am very disappointed with this vacuum.
March 28, 2013
Rated 4 out of 5 by rustyandmamakitty'smom love this~
I have had this vacuum for about 3 years. It has been the best vacuum I ever had! I have a dog and cat inside so the pet hair can be an issue, but this vacuum picks up everything. There has been times where it gets plugged up inside the canister but easily comes out. It is important to check- clean and replace the filters on this vacuum. and when you do...it will work like the first day you bought it...
March 3, 2013
Rated 2 out of 5 by bernie Too much maintance
I bought the Pet hair eraser a few months ago. It is very hard to maintaine. After vacuming, I have to tear apart the upper tank, pet hair gets clogged in there and also the filter below the tank where the debris should go, clogs up with fur too. This machine is suppose to be for pet hair, that is why I bought it. I spend more time cleaning out the filters and tanks than I do the actual vacuming. My hands are not in good shape, can't take this much longer, need to find an easier vacuum. I have bought extra filters and tools for this one too.Any suggestion? Very dissapointed.
March 2, 2013
Rated 5 out of 5 by alternater For value this is good......
For cost of the machine, this is not a bad machine. It does put up alot of dirt and hair. With the hair bar, helps losen the hair from the carpert. With are three dogs(Mastiff, cocker spaniel, terrior mix), four cats this vacuum right for us.
February 26, 2013
Rated 3 out of 5 by jtm4888 So loud
We got this vacuum a couple years ago and it was working just fine. A few weeks ago it started running so loud. So much that it's hard on the ears. The extendable hose is super tight when the vacuum is running, you can't extend it, it pulls the vacuum with it and over. I checked the hose and the hose on the bottom and nothing was there. Also checked the canister, lower and upper and nothing. Also suction isn't as good since this has occurred.
February 15, 2013
Rated 2 out of 5 by lala2108 picks up everything BUT cat hair
I have had this vacuum for a few years now and was impressed when i got it. However, now the vacuum picks up everything but cat hair! I also do not know what level to have the height set at. I have tried all and have reclined the handle and still no difference.
February 11, 2013
Rated 3 out of 5 by adam82 Floor Height Adjustment
I have been pleased with our Pet Hair Eraser vacuum cleaner and its ability to pick up pet hair and dirt. We have recently installed new carpet, and I am having a difficult time adjusting the height. I want to be sure that my vacuum is not getting too close to the carpet. How do I fix the height adjustment to be sure it is properly working?
January 27, 2013
Rated 2 out of 5 by Amanda Disappointed
I bought this vacuum after my dyson of 8 years quit working. I loved the suction and deep cleaning of the pet eraser. I am very disappointed in the size of the canister and the mess it makes emptying it. The inner cyclone is difficult to clean and makes a huge mess everywhere. After a few weeks, the vacuum is making a squeaky noise. I would not purchase this product again.
January 25, 2013
Rated 1 out of 5 by Akbrix Terrible with Pet Hair
I got this vacuum about a year ago for stubborn short pet hair on my rugs. The first few times it seemed like it was picking up the hair great. After a few short months it just pushes the hair into piles. It still picks up dust and dirt but not the pet hair. I've taken the filters and canisters out numerous time to clean them but no luck. The attachments are worthless. Very disappointed in this vacuum!
January 20, 2013
Rated 3 out of 5 by Snickdood50 Vacuum
I have only had this vacuum for a few weeks, but I can honestly say that it does pick up the pet hair. I have 2 cats and a lot of pet hair. There are 3 issues that I have with this vacuum, 1 is that the power cord is always in the way either I'm running over it, or stepping on it. I don't think the cord is placed in the right place. The 2nd issue is Dirt/pet hair accumulates at the top of the cyclone apparatus instead of dropping into the collection bucket.
This is a pain to clean the top part of the cyclone. 3rd issue It is heavy to maneuver around when vacuuming. Otherwise so far so good.
January 19, 2013
Rated 2 out of 5 by KCMP Very Disappointed
I was so excited when I bought this vacuum. I had a Powerforce before this one and loved it so I had high expectations. Well, here I am just under three years in and I just had to replace this vacuum. I have already had to replace the belt and a few filters. Within the first year the cord started coming apart and the wires were coming through. In the past few months I have noticed it not picking up as much dog hair and debris. Last week the brush stopped turning when I use it on the carpet. When I lift the vacuum off of the ground the brush works fine but when I place it on down on the carpet the brush stops and the belt starts to burn. Oh and I despise and hate the messy canister. I hate pulling out the canister to empty it because it makes a HUGE mess. So I have just made a big mess, when I have just gotten through cleaning a mess UGH!
I have had two Bissell carpet cleaners (still have one), I have a Spot Bot and two Bissell vacuums so obviously I am pretty loyal to the Bissell brand, but this time I did turn to another brand.
I am just so disappointed in this vacuum and how it has held up. Of course it has something like a three year or five year warranty (I think five) but I have to take it to an approved place and of course none are anywhere near me so that doesn't work. Just highly disappointed.
January 17, 2013
Rated 1 out of 5 by DogsDogsDogs NOT all Pet Hair Erasers are created equal!
Bought this vac to replace an identical model which I LOVED. Purchase of this newer vac has been a failure in all respects. Dirt/pet hair accumulates at the top of the cyclone apparatus instead of dropping into the collection bucket. Cleaning thus involves taking the entire assembly apart and makes a huge mess. Very disappointed in the vac and in Bissell.
January 13, 2013
Rated 3 out of 5 by Meike Frustrated
I've bought the vacuum in 2009 and it used to work just fine, but about a year ago the indicator would change to red and no matter what I do, it wont change back to green. I've changed the filters, cleaned out everything, but what I've noticed is that no dirt goes up into the plastic container, sometimes it gets stuck in the hose or in the little filter under the container, it will just get stuck in there and not get up in the container. What is the problem and what can i do?
January 9, 2013
Rated 1 out of 5 by Pinsinspain Poor instructions
Putting it together was a challenge as the sparse instructions are practically useless unless you are very good at putting things together pictorially. I have very good instinct when it comes to mechanical items - just think how the person who is not so mechanically minded coped with putting it together. I have had this vacuum for over a year and it was the worst buy and is now gathering dust under the stairs. I have only used it once as I found it extremely heavy to lug around and so unwielding. We have mostly tiled floors with some rugs and the suction control is useless.
January 4, 2013
Rated 5 out of 5 by pet lover Best Vacuum for Pets
We have 3 cats (2 short hair, 1 med hair) & 3 dogs (2 husky's & border collie mix) - this is the first vacuum we have found to pull the hair out of rugs/carpet easily. Believe me when I say we have alot of hair to pick up with the vacuum. We bought the vacuum in May 2008 & are just now replacing it. I do not recall having to replace the belt, however there is a posibility we did once. in the 4.5 yrs we have owned the machine. We have a rug with very bold colors I had to clean on my hands & knees to pull the cat hair out - once we got this vacuum, it was like the day we put the rug in. Outstanding! Am looking for a replacement & will look at the other 2 pet vacuums by Bissell as well. But the pet hair lifter may win out.
December 29, 2012
Rated 1 out of 5 by disappointed belts brake constantly
This was a complete waste of money. It worked great the first few times but then the belt snapped completely into like someone had cut it. We kept extra belts so that I could finish the house but now it snaps pretty much as soon as you began to use it. I was so disappointed normally I love Bissell products.
December 22, 2012
Rated 2 out of 5 by Aisekk Cheaply made
We purchased this vacuum since we have a husky puppy who sheds like crazy and I usually vacuum once a day to keep up with the mess. Within the first 15 minutes of using this, the belt broke which is completely unacceptable...I didn't even have enough time to vacuum two rooms! I went online and ordered a new belt, and am still waiting for it to arrive. The site said if purchased before 3pm on a weekday/non-holiday it would ship the same day. Yea right...4 days later and the order is still processing. In the meantime I'm forced to get on my hands and knees and use the pet hair attachment to vacuum my rugs, which is nearly impossible at 5 months pregnant. The only reason I gave it two stars instead of one is because the pet hair attachment really works wonders on our microsuede furniture. If not for that I'd probably have thrown the thing in the trash by now.
November 29, 2012
Rated 1 out of 5 by Colleen1999 Worst vacuum ever.
Bought this vacuum about a year ago. Used it 8 times and the belt broke. The vacuum is very heavy to push, clumsy, and the on board tools are too hard to detach and reattach. Wasn't impressed with the pet hair pick up and that is what this vacuum is supposed to be good at. We are putting it in the garbage and will not consider buying another bissell vacuum cleaner product in the future.
November 25, 2012
Rated 1 out of 5 by Papatommy Terrible Vacuum
we've had our for about 2 years I have been off work for a couple of weeks and have taken over some of the household duties. I have noticed that even on the highest carpet settings the beater bar stops turning because there is not enough power to keep it going even on the lowest berber carpet.I checked and yes the belt is nice and tight.This unit is a bad buy.
November 17, 2012