Rated 1 out of 5 by DianneF Bissell PetHair Eraser
I am extremely dissatisfied with my Pethair Eraser, Model 23T6. I purchased it in July 2013, and the warranty is for one year. A couple of months ago (January 2015), I noticed the battery was not holding a charge for very long. I did everything right...I let it die before I recharged it, and left it charging overnight. The light turned green, but the charge would not hold. Now the charge will only hold for about 2 minutes. The booklet says the battery should last 5-7 years, but mine only lasted less than 1 1/2 years.
March 19, 2015
Rated 4 out of 5 by Nomadic Nancy Yes, it's for pet hair...
Full disclosure, I, too, had battery issues with my first one. I won it at a pet charity auction, so had no receipt. Bissell customer service was great; first sending me a new charger, which was not the problem, and then sending me a whole new sweeper, which did work fine. So, customer service gets a 5-star rating.
As for performance, I would say it's better than average. I've had many sweepers, and for the doghair tumbleweeds this one works very well on floors. But I have noticed that it doesn't easily pick up heavier items, like dog food. I have mostly hardwood floors with a few area rugs. This sweeper doesn't work so well on rugs/carpets but I'm not sure if it's supposed to. My 20-year-old bagged Hoover handles that job, though.
One great feature that puts this sweeper ahead of the others is the rubber blades. They are so easy to clean. The pet hair does get wrapped around the edges of the axel and around the tiny wheels, but I guess R&D hasn't solved that problem yet (anything with wheels has this problem). Overall I'm happy with it.
February 7, 2015
Rated 2 out of 5 by marcspetvac Battery wont charge
Purchased this product through a silent auction couple days ago at an annual fundraiser. Within seconds of plugging in the unit for the first time charging light went from red to green. Knew something was wrong. Took off charger, nothing. Put back on charger for 24 hours even though light turned green once again within seconds. Front brush turned for about 3 seconds then nothing. Unit was in original packaging so either a regift item with what would be an old battery or a defective unit. Giving Bissell the benefit of the doubt I gave it two stars as I really don't have an opinion of the product since I never got to use it. I'm too embarrassed to share my bid price at the auction given the normal list price, but it was for a good cause.
October 19, 2014
Rated 5 out of 5 by Stephanie Second try
I had gotten the original pet hair eraser and loved it till it wouldn't charge....we keep it in our vacation home.... It's great!! My second pet hair eraser has lasted the entire season....and today Labor Day as we clean up it was plugged in for hours and only had a red light. As I began to vacuum it made a loud clicking sound and stopped working...so sad!!!
September 1, 2014
Rated 1 out of 5 by Debbie D Disappointing Purchase
Purchased this product hoping to replace a sweeper I had been using for several years and it would no longer hold a charge. The Pet Hair Eraser is quiet but does not pick up very well. You have to move it very slow and just right in order for the sweeper to pick up anything off of the floor. It does not hold a charge very well. After only a few weeks the sweeper will not hold a charge even long enough to sweep one room. Disappointed and already looking for a better product.
August 11, 2014
Rated 1 out of 5 by Patti Disappointed
Bought this unit for quick pick-ups of cat hair. It worked well for about 2 weeks then the brush was "stuck" because hair was wrapped around it. The only way to see anything was to take the top off. Well, I found out that the belt was off . What a mess and not easy to put back together and now it doesn't hold a charge. Things should not be this difficult.
July 27, 2014
Rated 4 out of 5 by J9 Very nice for the price
I love this little sweeper! It is lightweight and quiet - so I can use it while the baby is sleeping and the dog does not bark at it like the regular vacuum!! It works great on my carpets, tile and hardwood floors to pick up hair, dirt, and stray Cheerios. I charge it at night and keep it unplugged during the day and use it multiple time a day for spot cleaning. I only gave it 4 stars, however, because it does not do that well at the edges or in corners.
June 26, 2014
Rated 2 out of 5 by ARC Worked great for 7 months
I was really excited about this product. The charge held well and it picked up most things left by my two kids and two cats. The only problem is it's only been 7 months and I take the vacuum off the charger/ green light and it won't even turn on anymore. Very frustrated and regretting that I didn't invest in the Shark like I did for my carpeted floors.
June 26, 2014