Rated 1 out of 5 by Bermy Sara clunky and heavy
With a furry dog and cat, I thought this would be ideal for my tiled floor but it's been very disappointing. The canister part of the vacuum is very heavy and hard to move. The main attachment has poor suction and it's even worse if you put the pet fur pad down, but if you put that up and clean without it, it makes the end so heavy that it just swings round and it's hard to get it back to the right side again. I just used it and now my wrist aches and so does my shoulder from lugging the whole thing around. The pink rubber hair grabber thing is quite good, but obviously I can't use that on my floor, just on the sofas. I just wish it was easier to use and much much lighter to carry, it is very awkward and clunky.
May 16, 2013
Rated 1 out of 5 by Lynda Piece of Rubbish!
How I wish I had read these reviews before buying and could have saved myself the trouble! We bought it in a hurry when we bought our house, having had to part with all our household electrical items when we moved to Canada. We bought a cylinder vacuum for the first time as we have hard floors and picked this as we have pets. It has now been relegated to removing cat hair from the sofas as using a good old brush on the floors is far less frustrating than trying to use this machine! However, it cannot even cope with that small task. The 'clean filter indicator' comes on EVERY time, SEVERAL times! The dirt cup is never full - I empty it after, and during, every use - and the hose is rarely blocked, although I know that is a problem with cylinder vacuums. It is almost always the pre-motor filter. How BAD must the design of the machine be for the fluff and dust that is supposed to be held in the dirt cup to be outside it and getting onto the pre-motor filter?? Now my Turbo Brush Tool has stopped working, but I admit that was because I threw it on the floor in rage when even cleaning the pre-motor filter YET AGAIN did not turn off the warning light. Just wait until I find a good upholstery brush and will then decide whether taking an axe or a lump hammer to this vacuum would be more fun!
May 10, 2013
Rated 1 out of 5 by stargazer308 Vacuum Graveyard-
Ugh! Another one for my vacuum graveyard! It is so difficult to use-Every time I want to use it I spend at least a half hour troubleshooting. I get so frustrated. I thought when I switched to Bissell I had hit the jackpot-wrong. I am still trying to work out the problems with my Pro heat x2 which is a nightmare also. I remember years ago your vacuum lasted forever. You only had to replace belts and bags and viola!
This by the time I trouble shoot the problem of the day with this unit I could have vacuumed my entire house.
Hey Bissell-would you like to send me a replacement? Between this and my Pro heat 2 I am just about given up on Bissell which makes me sad as you won me over from Hoover a long, long time ago with the magnificent green machine! What happened? Outsourcing?
February 25, 2013
Rated 1 out of 5 by Jany Waste of $
Do not buy this piece of junk! I can't believe how bad it works, the mess you make cleaning it every single time or it won't suction at all si just awful. Sure hot my allergies going! Does not pick animal hair as it claims and suction power is very low. I wish I could get my $ back.
February 23, 2013
Rated 2 out of 5 by Katherine Not as great as I expected
Let me preface this by saying that I used to own the upright version of the Bissell Pet Hair Eraser and it worked fabulously. When I got wood laminate floors in my house, my mother in law INSISTED that I get a cansiter vacuume so as not to scratch the floors so I got the canister version of the vacuum I was very happy with.
The canister version does not clean as well as I expected. I have two dogs and a long haired cat, and I think the level of shedding is too much for this poor thing because it has trouble sucking up the hair, it frequently clogs up (I have to clear at least 2 clogs every time I use it) and it doesn't clean the area rugs any where near adequately. It takes me 2x as long to vaccum my house as it used to (I now have resorted to sweeping and THEN vaccuming because of the clog problems), and I don't even have carpet anymore.
After bringing this up with my MIL, apparently these are all common symptoms of a cansiter vaccum, and rather than owning 2 vaccums, I am re-homing this one and getting an upright multi-surface vacuum that actually, well, vacuums.
February 22, 2013
Rated 1 out of 5 by Heather59 Pet hair eraser?
Sorry folks, but I did not find this vacuum very effective. I have mostly bare floors, and it worked ok for those but it did NOT pick up well on the rug. I used it for about 6 months, then purchased something else. I did give it away to a new home.
December 22, 2012
Rated 4 out of 5 by Katniss It does the job for the money
It does the job, vacuums brush a bit big and clunky, cord a bit shirt,but it does picking up a lot of hairs,have lots of nice attachments. I have cats and dogs, and for this money I can buy every couple years a new vacuum, instead spending 300-400 and something that does about the same job.So, it works, if you don't want spend bunch of money on the vacuum.
September 14, 2012
Rated 1 out of 5 by Sumi Does not pick up anything!!!
You've got to be kidding me! I should have left this in the box. This is probably the 5th time I've used this machine. At first I thought I was crazy because I kept going over the same spot and nothing came up. After reading this, clearly I'm not. I have it on the highest suction gage level and it barely picks up anything. I literally have to hold it close to what ever object I want to pick up and if it picks it up, I have to turn the hose upside down so it goes in... What is Bissell going to do about this?? Are we all just out of luck. I'm not the only one dealing with this suction problem. What is the fix here Bissell?
August 7, 2012