Email Customer Care

Have a question for our Customer Care department? We respond to emails within one business day. On the weekends, we are out celebrating life and making memories with our friends and families. We hope you are too! If you need immediate assistance, we do have help available over the phone.

Due to an increase in email received during the holidays, you may experience longer than usual response times, up to 3 business days. For a faster response please contact our customer service team at 1-800-237-7691.

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Comment or Question


Where is this?

Where is this?

Contact Information

 

Where's my serial number?

 

On machines: The serial number is located on a white label like this. It is usually located at the lower back or bottom of the machine (for Lift-Off models - remove Lift-Off pod to locate), or behind the cleaning tanks.
serial-on-label

On cleaning formulas: cleaning formulas do not contain serial numbers. Instead, please enter the full number from the UPC code. Look for it on the back of the bottle or can, near the bottom. Here is a sample:
upc-on-chemical

  

Need help?
Email us   or Call:
1-800-237-7691
Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET

Where's my model number

On machines: the model number can be found on a white label like this. It is usually located on the lower back or bottom of the machine (for Lift-Off models - remove Lift-Off pod to locate), or behind the cleaning tanks.
model-on-label

On cleaning formulas: the model number is referred to as an item number. Look for it on the back of the bottle or can, near the bottom. Here is a sample:
item-on-chemical

 

Need help?
Email us or Call:
1-800-237-7691
Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET
Sun: 10am to 7pm ET
Located on the white label above, usually on the back of the machine.
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