Rated 2 out of 5 by Suzanne never-ending problems
I've had my machine for 3 years. I've already had to replace the hose and handle and now the "dirtlifter power brush" is not functioning. Just spinning dirt with no suction. I wish the model had a simple extension with a floor brush. Ugh. I hate to have to buy another vacuum so soon, but I may give up on this one.
March 3, 2014
Rated 4 out of 5 by MikenLisa Good but.....
My wife n I got this vacuum as a gift from my mother n grandmother. We have had it for just over 3 years n have had fairly good results with it with the exception of the plastic piece at the end of the extending wand has broken 4 times since we've had it. First time it was replaced with no problems but the next two times it broke we got told we must be too rough with it n told by Bissell that supposedly no one else had complained about the piece constantly breaking. It has broken now for the 4th time this past November n have not been able to use it since. My wife n I once we have the money to will be buying a new vacuum n it will not be another Bissell unless the customer service improves greatly n plastic pieces are made a bit stronger.
January 7, 2014
Rated 2 out of 5 by NancyB Final Straw
I have had the Digipro for over 2 years now. It is used in a residence we only live in 7 months out of the year. So usage is much less than average.
I had to replace the connector to the floor brush last summer. Plastic snapped. I was fortunate to find the part on-line, because when I came to this site to find a replacement, I couldn't find one and would have had to spend much more to buy a whole new floor brush.
The hose clogs constantly. I do have a short haired dog. But the other brand of vac at our other residence never clogs. And neither did the other brand I had here before this one. One the bright side, suction is good when it isn't clogged.
The wand is now stuck to the handle. Two of us pulling with all our might, and a healthy dose of WD40 can't get it apart. This problem started a few months ago. But we always managed to get it apart. But no longer. So there goes my ability to use the turbo attachment to clean my stairs. The release is working, the metal does not appear to be bent (I am very careful with my appliances and do not abuse them), and it's clean.
So I'm done with it.
Even without the breakdowns, this is not an optimal machine. The bags are small. So more expensive to run. The canister tips easily, often turning itself off, as the switch is not on the handle. And the brush (also replaced already) wore down much too fast.
The last two vacs I owned lasted 14 and 12 years and one actually still runs. This is my first and last Bissell. Needless to say, I am disappointed.
May 8, 2013
Rated 4 out of 5 by cpbeav Durable
After 8 years of use, mine finally gave out. Won't even turn on at all after a few months of off and on working. But I ran that thing hard for 8 years so I cannot complain. I liked the attachments, used them on my cars, stairs, 12 foot ceilings and more. I miss it but will get something else this time around.
April 29, 2013
Rated 1 out of 5 by Mayi Poor Product
I purchased this vacuum direct from Bissell online 6 months ago. It looked good but very heavy to carry up and down stairs. Dirt doesn't go into the bag but blows inside the machine. The hose folds and cuts off air. It doesn't travel and keeps capsizing. The brush roll is very noisy. Suction is virtually non-existent. I complained and was sent a replacement foot, which was faulty - it didn't clip onto the hose. I have to use it with the very small upholstery apppliance now, which improves suction greatly but its like cleaning the house with a toothbrush. I complained again and was told to take it to a service center 50 miles away and get it serviced at my own expense - even though its still under guarantee. Very disappointing.
January 8, 2013
Rated 4 out of 5 by Air Miele Look-a-Like
This vacuum looks excactly like a Miele! It has very nice styling and a beautiful finish. Overall a good vacuum with a hepa filter. Not sure if the whole vacuum is sealed to control possible air leaks though. Suction is reasonable and the controls are convienient. My biggest complaint is that the handle doesn't turn where the hose connects to it. That makes manuverability more difficult when dusting various surfaces. The Miele handle does turn 360 degrees. The Bissell DigiPro copies most features of the expensive Miele, but they left out this important one. It would have made the vacuum much easier to use.
December 27, 2012
Rated 1 out of 5 by Ma Disappointing
I chose Bissell because its a well known make but what its well known for in my house is its heavy, clumsy poor performance. Suction is useless without the brush roll function and the noise of the brush roll function is deafening - the neighbours complained that they thought a truck had broken down outside !! The body doesn't follow without capsizing and switching itself off. The hose doesn't swivel and folds, causing an airblock. The whole thing is clutsy and hard to manouver around. I wish I'd got a Dyson instead.
September 17, 2012
Rated 5 out of 5 by rwgate Never had a problem
I've owned my DigiPro for almost 5 years, and I've never had a broken part. It's seen really heavy duty, what with enough cats to fill a bag in about two days. My only complaint is the price of the replacement bags and how difficult it is to find them. Now I'm just ordering them online from Bissell.
I bought it partly because it was so quiet. One of my cats loves to lay on it while it is running, and doesn't budge when I haul it around.
May 14, 2012