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Customer Support

Woman at ComputerWe’re here to help when you need us! Find some common support tools below or search our extensive collection of FAQs.

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Other Helpful Resources

Stain Removal Guide:

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Where's my model number

On machines: the model number can be found on a white label like this. It is usually located on the lower back or bottom of the machine (for Lift-Off models - remove Lift-Off pod to locate), or behind the cleaning tanks.
model-on-label

On cleaning formulas: the model number is referred to as an item number. Look for it on the back of the bottle or can, near the bottom. Here is a sample:
item-on-chemical

 

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Located on the white label above, usually on the back of the machine.
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