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Phone: 1-800-237-7691. (Mon-Fri: 8am to 10pm ET, Sat: 9am to 8pm ET, Sun: 10am to 7pm ET)
Email: Email Us
Price, promotions, styles and availability may vary by retail location and on other online sites. Retailers alone determine these factors.
How much does shipping cost?
We offer free standard shipping on all orders over $30 on bissell.com! No coupon code is needed.
Here are rates for other order amounts and shipping methods:
When will my order arrive?After adding items to your shopping cart, you will able to choose from two shipping options: standard (5-7 business days) and expedited (3-5 business days). Next to each option is a delivery estimate date window, which will calculate dates including "business days" and determine when most shipments will arrive.
How are estimated delivery dates calculated?
What are considered business days? Business days include Monday–Friday and exclude holidays.2014 Holidays: January 1, May 26, July 4, September 1, November 27-28, December 25-26.2015 Holidays: January 1, May 25, July 3, September 7, November 26-27, December 24-25.
When will I receive my tracking number?Tracking numbers are sent to you in an email about 24-48 hours after your order ships. This delay allows the shipment to be processed by the shipment carrier’s website. Your order should still arrive within the original estimated window.
The email will arrive with the subject, “Your BISSELL shipping confirmation”. You can also visit the View Your Order page anytime to find the latest status of your order, including its tracking number once it has shipped.
What carrier will be used to ship my order?BISSELL uses multiple carriers to ship products. The carrier who ships your order is selected by our shipping department and depends on many factors including items purchased, delivery address, warehouse inventory levels, and more.
Will my entire order arrive in one shipment?Multi-item orders may require shipments from multiple warehouse locations, so you may receive some items separately. Details for each shipment will be provided by email and will be available on the View Your Order page.
What about orders outside of the continental US?Standard shipments to Alaska, Hawaii, Guam, Puerto Rico, American Samoa and Virgin Islands will arrive within 15 business days.
What about P.O. Boxes or Military Addresses?If you have a P.O. Box, an APO or a military address, you will need to place your order over the phone by calling BISSELL Customer Care at 1-800-237-7691 during these hours:Monday- Friday: 8am to 10pm ETSaturdays: 9am to 8pm ETSundays: 10am to 7pm ET
What about Special "As Seen on TV" Offers?The above information does not necessarily apply to special "As Seen on TV" offers.
BISSELL.com’s return policy is simple and convenient:
Once we receive the merchandise, it will be inspected to make sure it meets quality standards. BISSELL Inc. reserves the right to deny refund for returned merchandise which appears to be excessively used or abused.
The refund will be issued in either check or credit format based on the original purchase once the return has been processed at our facility. It can take up to 4 weeks for your refund to be processed. Note that the original shipping and handling costs will not be refunded.
If you are out of the 30 day window for returns, refer to the warranty policy in your user's guide.
Return mailing address: BISSELL Homecare, Inc.5700 S International PkwySuite BMcAllen TX 78503
Join the We Mean Clean Rewards program and you can earn points toward exclusive discounts. You’ll earn points when you register BISSELL products, make online purchases, and participate in special events and online activities. Signing up also means you can keep track of purchases and easily reorder replacement items (filters, mop pads) – and you’ll get expedited customer service!
Be sure to create an account during the checkout process to get the points for your purchase right away. Or, sign up now.
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