Rated 1 out of 5 by Wendel's Mom Very Dissapointed!
I have seen this product being advertised on TV for quite some time (Bissell's own info-commercial# so I finally ordered it. WOW, am I ever disappointed and I was also provided INCORRECT information. This unit does NOT pick up animal hair or even basic dirt from my carpets. I tried that feature first -- saw the poor response and then packed up the unit so that I can return it! Very disappointed! Total waste of my time and big inconvenience to me to have to return this now. :#
November 19, 2014
Rated 4 out of 5 by heggzz time saver
i have 4 messy kids + husband...i had to keep sweeping a few times a day. then using my shark steam mop. this machine save me so much time, is easy to bring out, set up, clean, then put away. i am very impressed with how well the vacuum picks up, and the steam mop is great too!. i love the scented discs that u can place in the fabric for mopping. the only reason i don't give this 5 stars is because, i have to leave my cleaner plugged in since about 9 am- 7 pm, because i am constantly cleaning through out the day, when i am home. i have a large main floor, all wood floor. and between feeding my kids , snack times, and them in and out of the house, i have to clean often even if just vacuuming. (i live in Oahu, so if i don't clean all the time, ants, spiders and roaches start visiting...YUCK RIGHT!...) well this machine gets REALLY HOT, in what i believe is the engine area. so at the end of the day, it is really hot. or if i forget, and leave it plugged in over night, it gets super HOT!.i feel it could even be a hazard. i usually leave my other regular vacuum plugged-in in the laundry room for quicker clean ups, that's the main entry area, and that vacuum never gets too hot just sitting there plugged in... but overall, this is a GREAT product!
November 18, 2014
Rated 5 out of 5 by Mary65 Fantastic Time Saver
I love this machine! I have wood laminate floors throughout most of my house. The laminate has a semigloss finish so you can see every footprint, paw print, etc., and I have to clean it frequently. The Symphony is simply amazing for this purpose. With the combination vacuum/steam function, I now clean my floors in a fraction of the time it took me before. I use light steam and it dries quickly with no streaks. I remove the pad to vacuum the rug and it picks up dirt and cat hair very thoroughly. Also really quiet but requires a little effort to push on the carpeting.
November 16, 2014
Rated 2 out of 5 by old weaking I must be a weakling
I saw the commercial for this machine and was wowed by it. I love the way it leaves the floors, they are clean and I mean really clean but I have a horrible time getting the machine to move. I am 61 and have arthritis and haved used the machine 3 times and each time it has taken me at least 2-3 days to recover. My machine is so hard to push, my shoulder aches and I know that I can ask my grandkids to come and help but I wanted this for me, so that I could clean my floors solo and I just can't do it. I am going to return my machine... and use the refund to go to a gym and get stronger.
November 15, 2014
Rated 5 out of 5 by Junebug Awsome Product
I never thought you could vacuum & steam clean @ the same time! This machine saves time and energy. My whole house is tiled and we have 2 dogs, & a cat. It's easy to use, not heavy at all, cleans terrific and done in half the time it did the old way. I can't say enough good things about this machine! Bissell, you have a great winner on your hands; glad we saw the commercial on t.v.
November 14, 2014
Rated 5 out of 5 by Kimber29 3rd times a charm
i have purchased 2 other brands of steam mops and those quit working within a year or two.. this is by far the best i have had in comparison! and with 3 year warranty i am not the slight bit worried. dries fast too.. not as smooth gliding on floor surface than the others i had but it is doin the job so if thats my only complaint then i am fine with that!
November 11, 2014
Rated 5 out of 5 by DD 55 So happy I bought it!
I almost didn't buy the Symphony. I thought maybe it cost too much. But, it's 2 machines in one! I have tile thru out, only one carpet. The vacuum is so great! I have 3 cats ,lots of fur! It picks up the hair better than my old vacuum! Just love the steam clean, tiles look great! It's light weight, easy to move from room to room. My cats don't even run away when I use it!
I would do a commercial for it! Very easy to store. Thanks Bissell!
November 11, 2014
Rated 1 out of 5 by RitainOakPark What a waste on the family name!
I ordered this about two weeks ago because I had just purchased a home with hardwood floors. I thought together with a deep steam cleaning and a thin coat of wax would help my floors. Well, the wax and a good mopping is what helped! The steam cleaning pads kept getting caught on wood splitters in the floors and would cause the pads to come off and if I was able to get the cleaner to move without an incident, it was very hard to push and maneuver. FEDEX is scheduled for a pick-up to return for a full refund. What a waste of time...
November 11, 2014