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Ask Our Stain Solver

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Ask our Stain Solver

StainSolver_imageBISSELL's Chief Chemist, Eric Hansen, answers your top cleaning questions in our monthly email newsletter. (Don't forget to join our email list!)

Ask him how to remove a specific spot or stain in your home, and you may see his response in a future issue of BISSELL eNews, or right here on our website!

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If you’re in need of product support, please contact Customer Care.

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Question

Category

I have a Bissell Proheat 2X and it seems that I cannot fully rinse my carpet. Soap conitunes to come up and after drying my carpet is a dirty orangeish color. Do you know what this problem is?General Deep Cleaning
I have a Bissell proheat; can I use it on hardwood floors to remove glue that was used about 25 years ago to hold carpet down?Household Stains
I have a black thick oil shoe stain on light sage colored carpet in about six spots. What do you suggest I use to remove clean the carpet with? I have the little green machine.Household Stains
I have a cleaning chemical that has taken the color out of my carpet is there any way to restore it and what do you do for dog urine in your carpet to remove the yellow stain?Pet Stains
I have a colorful wool area rug. It says to use Dry carpet cleaner. I am about to buy a Bissell pro heat carpet cleaner. Would you use it on the area rug?General Deep Cleaning
I have a couch and love seat that needs the arms cleaned over the years they have got a lot of stains on them any ideas?Above-Floor Cleaning
I have a dog in training that keeps missing the pee pads and now I have poop stains on my carpet...what machine will actually get these out?Pet Stains
I have a fluffy cotton coverlet, it’s like down, but not. Filled with polyester. My cat threw up on the side of it and now its stained yellow. Grrr how do I get that out?Pet Stains
I have a little green machine (not the pro heat). What chemical do you make, to clean my suede couch?Above-Floor Cleaning
I have a microfiber chase ataman that was given to me; but it has the faint odor of cigarette smoke and I believe cigarette ash stains?Above-Floor Cleaning
I have a new spotbot pet and I just used it, works great! However, I was wondering if I am able to use the left over water and pet formula for another stain.General Deep Cleaning
I have a new SpotBot. Can I use the pet and odor formula for big machines in my SpotBot or just pet stains for compacts? They are both 2x.General Deep Cleaning
I have a red juice stain in my carpet I have tried Bissell Stomp and it has lighten the carpet and you can still see the stain a little PLEASE HELP!Food and Beverage Stains
I have a stain caused by potatoes left on the carpet under the couch. How do I get rid of this?Food and Beverage Stains
I have a stain left by a toppled container of blue liquid laundry detergent. Although it has gotten lighter after multiple attempts to remove it, the stain remains!Household Stains
I have an old stain from candle wax that I have not been able to remove. Help!Household Stains
I have been using my ProHeat 2X for the last couple years on my carpet and now there is a residue build up on the carpet. I have rinsed it dozens of times but still has a greasy residue?General Deep Cleaning
I have cleaned my carpet twice and after a while, about a week, the stain reappears. It is really upsetting. The stains are from my puppy and so I use the steam cleaner but the stain reappers.Pet Stains
I have dropped some carpenter glue on to my carpet and the spot is stiff from the glue. What can I do to remove the glue?Household Stains
I have flat Berber carpeting that I do not have the money to replace. Can you please guide me in the right direction to both the cleaner and cleaning solution?General Deep Cleaning

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