Ask Our Stain Expert

and/or go

I assembled my Proheat 2x according to the directions and everything looks fine. However, when I begin to shampoo my carpet, no dirty water came out. What am I doing wrong?

Answer: For all concerns regarding troubleshooting, refer to the FAQ page. On the top of the page, you will have the opportunity to drop down your type of product, and narrow your search based on your model number.

If questions remain unanswered, do not hesitate to call or email our Consumer Care department. They will be happy to provide you with further assistance.

Located on the white label above, usually on the back of the machine.

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