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My cat decided to mark her territory on my carpet. I immediately used spot cleaner on the stain, then my BISSELL deep cleaner. The smell seems to have intensified. What can I do?

Answer: Carpet cleaning is supposed to remove stains and odors – certainly not make them worse! Sometimes when carpet gets too wet, more odor-causing bacteria can be produced instead of less. This can be prevented by making sure you do a backward dry pass with your carpet cleaner after each wet forward pass. Setting a fan near the area to quickly dry any leftover moisture in the carpet will also help prevent odor.

To help you get rid of the protein-based material in the carpet that is causing the stain and odor, try using an enzyme-based cleaner, like Pet Stain & Odor Pre-treat for Carpet & Upholstery, on the area before carpet cleaning.

Located on the white label above, usually on the back of the machine.

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