Ask Our Stain Solver

and/or go

My cat decided to mark her territory on my carpet. I immediately used spot cleaner on the stain, then my BISSELL deep cleaner. The smell seems to have intensified. What can I do?

Answer: Carpet cleaning is supposed to remove stains and odors – certainly not make them worse! Sometimes when carpet gets too wet, more odor-causing bacteria can be produced instead of less. This can be prevented by making sure you do a backward dry pass with your carpet cleaner after each wet forward pass. Setting a fan near the area to quickly dry any leftover moisture in the carpet will also help prevent odor.


To help you get rid of the protein-based material in the carpet that is causing the stain and odor, try using an enzyme-based cleaner, like Pet Stain & Odor Pre-treat for Carpet & Upholstery, on the area before carpet cleaning.

Located on the white label above, usually on the back of the machine.
Close

Sign up for BISSELL Emails!

Get expert advice, time-saving tips & special offers.

New Subscriber? Sign up and receive 10% off your next bissell.com purchase!

Sign Up

It looks like that is an improperly formatted email address. Please try again.
Close

Thank You For Signing Up!

Check your inbox for expert advice, time-saving
tips & special offers.

Home to a Deeper Clean
Loading
Loading

Exclusive Offer for Email Subscribers! learn more

Signup

get free shipping on any order over $30!Learn More »