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Answers from our Stain Expert

StainSolver_imageBISSELL's Chief Chemist, Eric Hansen, has answered some of your top cleaning questions! Read them below, or browse and search by topic above. 


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I used the Bissell Spot Bot to clean up a pet stain on my Berber carpet. The stain is gone, but now there is a water stain on the carpet. How do I clean that up?General Carpet Cleaning
I used the Pet stain cleaner to remove a hair ball stain and it left a ring stains the size of the cleaner. How do I remove that ring?Pet Stains
I used the pro steam cleaner on my berber carpet this weekend with your 2x concentrate. A couple brown spots appeared after deep cleaning?General Carpet Cleaning
I want to use BISSELL carpet cleaner solution in another brand of carpet cleaning machine. What water to cleaner ratio should I use in mixing up the cleaning solution?General Carpet Cleaning
I'm just wondering, would it be safe to use a carpet cleaner for heavy traffic areas, and it not cause harm to my Bissell vacuum?General Carpet Cleaning
I’m cleaning a rental apartment and the previous tenants left the place a mess! How do I treat the stains if I don’t know what they are?General Carpet Cleaning
If I have a code b mattress, can I still use pet stain remover to get pee stains out?Household Stains
Is BISSELL's OxyPro Pet Stain Remover for Carpet safe for use on stain master carpet?General Carpet Cleaning
Is it best to clean protein stains with hot or cold water?General Carpet Cleaning
Is it safe to use the BISSELL PowerSteamer® PowerBrush Select carpet cleaner on my wool area rug?General Carpet Cleaning
Is there an enzyme cleaner that I could use in my BISSELL carpet cleaner. We just bought the house and the odor is bad. We think there are several areas where there is pet urine.Pet Stains
Is there any hope for getting out lipstick? My kids drew on the carpet with one of mine.Household Stains
Is there any way to clean the dirty tank?General Carpet Cleaning
Is there any way to clean urine and other pet stains from a bright colored wool rug? P.S. it stinks!Pet Stains
Liquid soap soaked all the way in my carpet. I keep cleaning and rinsing and rinsing, at least 4 different times. The spot is gone, but it comes back within a week or two.Household Stains
Massage oil?Household Stains
Melted butter was spilled on my light tan carpet. What can I do?(2)Food and Beverage Stains
Mercury from a thermometer?Household Stains
My boyfriend cleaned up a mud stain with a red mechanic rag. They got the mud out but the rag bled and stained to carpet red.Household Stains
My carpet has several yellow stains from cat urine. I had a company clean the carpet but the stains remain. Is there some kind of product I could try or do I need new carpet?Pet Stains

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Located on the white label above, usually on the back of the machine.

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